{"incidents":[{"id":"9f188d670ff5e4f911f23bfc724f6e15","incidentId":"9e870af53edb82c14a099ec375514b40","title":"Errors for templates, reports, envelope preparation and other features (Incident 5932)","status":"resolved","impact":"performance_degradation","events":[{"id":"962bda0700a69de64edd9972b9913164","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Some customers may have experienced errors with templates, reports, envelope preparation and other features from 2026-10-08 08:47 AM UTC until 2026-10-08 04:15 PM UTC","status":"resolved","deliverNotifications":true,"displayAt":"2026-10-08T16:39:00Z","createdAt":"2026-10-08T16:39:13.669494Z","updatedAt":"2026-10-08T16:45:33.802421Z"},{"id":"67bcfba99420ea6eed218444eefe1c6d","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-10-08T16:17:43.100198Z","createdAt":"2026-10-08T16:17:43.100799Z","updatedAt":"2026-10-08T16:17:43.100799Z"},{"id":"e8172b6d73d80c618d3a74172b4ce373","body":"We are continuing to investigate the issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-10-08T14:29:54.155388Z","createdAt":"2026-10-08T14:29:54.156285Z","updatedAt":"2026-10-08T14:29:54.156285Z"},{"id":"2f52b05184086e4bb8df555b2d0c0fd0","body":"We are continuing the analysis into this issue and have swarmed additional teams to triage. ","status":"identified","deliverNotifications":true,"displayAt":"2026-10-08T12:58:22.435097Z","createdAt":"2026-10-08T12:58:22.436582Z","updatedAt":"2026-10-08T12:58:22.436582Z"},{"id":"7dd2b1d46178830ce15d6f873dae4823","body":"We have identified a potential cause of this issue and are deploying a fix.","status":"identified","deliverNotifications":true,"displayAt":"2026-10-08T10:27:00.150953Z","createdAt":"2026-10-08T10:27:00.155271Z","updatedAt":"2026-10-08T10:27:00.155271Z"},{"id":"9eeb929b841fe695585499b2ff4db39e","body":"Customers may see errors when using and managing templates, reports, envelope preparation and other features. The issue is under investigation.","status":"investigating","deliverNotifications":true,"displayAt":"2026-10-08T09:28:07.006481Z","createdAt":"2026-10-08T09:28:07.012786Z","updatedAt":"2026-10-08T09:28:07.012786Z"}],"postmortem":null,"createdAt":"2026-10-08T09:28:07.012786Z","updatedAt":"2026-10-08T16:45:33.802421Z","components":[{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"}],"startedAt":"2026-10-08T09:28:07.006481Z","monitoringAt":"2026-10-08T16:17:43.100198Z","resolvedAt":"2026-10-08T16:39:00Z"},{"id":"e7cbbb8072be3d2da74799af8cfe7b8e","incidentId":"5ec58c1e01b2241184f2a8066063215c","title":"Customers unable to access custom scripts following recent update (Incident 5878)","status":"resolved","impact":"available","events":[{"id":"2c6e43158ea59e1bfa70393f123b2dec","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  A small subset of customer may have been unable to use custom scripts from 2026-09-30 09:30 AM UTC until 2026-10-07 11:18 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-10-07T23:19:00Z","createdAt":"2026-10-07T23:19:28.294997Z","updatedAt":"2026-10-07T23:24:19.973074Z"},{"id":"e19148e32205e7522c738664e38ea68e","body":"Support teams continue to investigate and have found that this issue impacted a smaller subset of customers than originally reported. Teams continue to troubleshoot and work with third parties to mitigate impact for affected users. \n\nOur next update will occur when a significant change in status has been confirmed.","status":"investigating","deliverNotifications":true,"displayAt":"2026-09-30T23:05:40.807776Z","createdAt":"2026-09-30T23:05:40.80874Z","updatedAt":"2026-09-30T23:05:40.80874Z"},{"id":"55cb26851258ceda05425031a41585b5","body":"We are continuing to investigate this issue.\n\nNext update will occur at or before 5p PT/ 8p ET.","status":"investigating","deliverNotifications":true,"displayAt":"2026-09-30T22:02:22.496134Z","createdAt":"2026-09-30T22:02:22.497442Z","updatedAt":"2026-09-30T22:02:22.497442Z"},{"id":"3af11b8fbff5e8bb83f50440c0f27e5c","body":"We are continuing to investigate this issue.\n\nNext update will occur at or before 3p PT/ 6p ET.","status":"investigating","deliverNotifications":true,"displayAt":"2026-09-30T20:54:36.40315Z","createdAt":"2026-09-30T20:54:36.404642Z","updatedAt":"2026-09-30T20:54:36.404642Z"},{"id":"2830949054c62aba85efb7a0829d6cee","body":"A small subset of customer are reporting that they are unable to use their custom scripts following a recent update. We are actively investigating the issue and its cause.","status":"investigating","deliverNotifications":true,"displayAt":"2026-09-30T20:02:05.492375Z","createdAt":"2026-09-30T20:02:05.495072Z","updatedAt":"2026-09-30T20:02:05.495072Z"}],"postmortem":null,"createdAt":"2026-09-30T20:02:05.495072Z","updatedAt":"2026-10-07T23:24:19.973074Z","components":[{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"}],"startedAt":"2026-09-30T20:02:05.492375Z","monitoringAt":null,"resolvedAt":"2026-10-07T23:19:00Z"},{"id":"abeb6fa31bd165506928a565cee13285","incidentId":"9f58b7afc7d2144c1a21947b8a207169","title":"Failures to grant users access to CLM in account admin (Incident 5922)","status":"resolved","impact":"performance_degradation","events":[{"id":"f83fba20214c82c41055c60014e846dc","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.","status":"resolved","deliverNotifications":true,"displayAt":"2026-10-07T16:12:01.545018Z","createdAt":"2026-10-07T16:12:01.548397Z","updatedAt":"2026-10-07T16:12:01.548397Z"},{"id":"909057c413c6eb4d7adf2c63ce40928c","body":"All deployments have completed and we are now validating mitgation via telemetry","status":"monitoring","deliverNotifications":true,"displayAt":"2026-10-07T14:57:31.189706Z","createdAt":"2026-10-07T14:57:31.191102Z","updatedAt":"2026-10-07T14:57:31.191102Z"},{"id":"edfb1a8475b790bc37973eb9c74ed241","body":"We are seeing successes with our deployed fix, this will now be deployed sequentially to affected environments. We will update this status page as we progress.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-10-07T13:39:09.467674Z","createdAt":"2026-10-07T13:39:09.467289Z","updatedAt":"2026-10-07T13:39:09.467289Z"},{"id":"a7d69fdc538c5e38cd1cae36dec2cbfa","body":"We have implemented a fix to resolve this issue and are currently monitoring telemetry to confirm mitigation.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-10-07T13:09:57.916313Z","createdAt":"2026-10-07T13:09:57.916189Z","updatedAt":"2026-10-07T13:09:57.916189Z"},{"id":"da03ecd7dac56172dbc8bdbb2d43f3df","body":"Customers may see failures in account admin when granting users access to CLM. The issue is under investigation.","status":"investigating","deliverNotifications":true,"displayAt":"2026-10-07T12:18:59.189695Z","createdAt":"2026-10-07T12:18:59.191955Z","updatedAt":"2026-10-07T12:18:59.191955Z"}],"postmortem":null,"createdAt":"2026-10-07T12:18:59.191955Z","updatedAt":"2026-10-07T16:12:01.548397Z","components":[{"id":"b0f77384044fc278b4a2a059875caf41","name":"US11","status":"available"},{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"},{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"},{"id":"f68af159eed8c2571ccd7ef7c7e332fe","name":"EU11","status":"available"},{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"},{"id":"b168c06ef95c6967d1fc2a839a3d439a","name":"S1.US","status":"available"},{"id":"e3728f42f402c16b549ce4131306cc90","name":"S2.US","status":"available"},{"id":"ea9189ec6339902f8c532c28a903d5c3","name":"US12","status":"available"},{"id":"2f52902fd6104f7f3555d58fc5aa3a79","name":"S1.AU","status":"available"},{"id":"601525db36a0da2280014cd7224eb286","name":"S1.EU","status":"available"},{"id":"cc5d3cf29528defaa4428b2ec89a3520","name":"US13","status":"available"}],"startedAt":"2026-10-07T12:18:59.189695Z","monitoringAt":"2026-10-07T14:57:31.189706Z","resolvedAt":"2026-10-07T16:12:01.545018Z"},{"id":"aff3ec7a66f23440be8db9a6bc41f0c5","incidentId":"e978a3fe82ffa83fa102289d9f656979","title":"CLM workflow update salesforce step latency (Incident 5893)","status":"resolved","impact":"available","events":[{"id":"9b608997b364fd7a0c6c4a5ecca24404","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-10-02 2:42:00 PM UTC until 2026-10-02 6:47:00 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-10-04T18:16:24.883523Z","createdAt":"2026-10-04T18:16:24.886288Z","updatedAt":"2026-10-04T18:16:24.886288Z"},{"id":"abb06f8e2423ac28d2f8a0205c4f8534","body":"A fix was implemented and we are monitoring to ensure stability. Impact to customers is now mitigated.","status":"identified","deliverNotifications":true,"displayAt":"2026-10-02T19:03:29.260918Z","createdAt":"2026-10-02T19:03:29.261006Z","updatedAt":"2026-10-02T19:03:29.261006Z"},{"id":"9b59c313ae2ba23c8e01768406d830bd","body":"Support times have identified the root cause of the latency and are continuing to troubleshoot in order to mitigate impact for affected users.","status":"identified","deliverNotifications":true,"displayAt":"2026-10-02T17:49:20.114262Z","createdAt":"2026-10-02T17:49:20.114947Z","updatedAt":"2026-10-02T17:49:20.114947Z"},{"id":"499fff5acdabf9b1643e627b19ecdb8b","body":"We are investigating the issue. Customers may encounter latency in the update salesforce step of CLM workflows.","status":"investigating","deliverNotifications":true,"displayAt":"2026-10-02T15:40:41.483935Z","createdAt":"2026-10-02T15:40:41.491933Z","updatedAt":"2026-10-02T15:40:41.491933Z"}],"postmortem":null,"createdAt":"2026-10-02T15:40:41.491933Z","updatedAt":"2026-10-04T18:16:24.886288Z","components":[{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"}],"startedAt":"2026-10-02T15:40:41.483935Z","monitoringAt":null,"resolvedAt":"2026-10-04T18:16:24.883523Z"},{"id":"37796175c82bb9fe96afaaf0af1cf325","incidentId":"a23daf6b80e7d972291ab3e86cfc4048","title":"Email Delivery Failures impacting customers (Incident 5861)","status":"resolved","impact":"performance_degradation","events":[{"id":"2b7cb82acb3b3808f34c70c7778077c0","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues from 2026-09-25 13:00:00 UTC until 2026-09-30 00:15 UTC. \n\nAny customers experiencing residual issues from this issue are encouraged to reach out to support for additional assistance.","status":"resolved","deliverNotifications":true,"displayAt":"2026-09-30T01:36:00Z","createdAt":"2026-09-30T01:36:50.748286Z","updatedAt":"2026-09-30T14:22:03.738914Z"},{"id":"273500ef37b7997835805a85869fc7bf","body":"We have taken additional steps to improve the experience for affected customers and continue to work with third parties toward resolution.\n\nOur next update will be at 6p PT / 9p ET, or earlier if a significant change in status occurs.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-29T23:06:03.800637Z","createdAt":"2026-09-29T23:06:03.800473Z","updatedAt":"2026-09-29T23:06:03.800473Z"},{"id":"213f727cba3afad9c53e3336f37dbe29","body":"Docusign is seeing continued improvements for remaining affected customers and continues to work with third parties toward resolution.\n\nOur next update will be at 4p PT / 7p ET, or earlier if a significant change in status occurs.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-29T21:23:04.601829Z","createdAt":"2026-09-29T21:23:04.601875Z","updatedAt":"2026-09-29T21:23:04.601875Z"},{"id":"afa117a0982e42dc7dd313bd9e76be47","body":"Docusign is seeing continued improvements for remaining affected customers and continues to work with third parties toward resolution.\n\nOur next update will be at 2p PT / 5p ET.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-29T20:06:22.324812Z","createdAt":"2026-09-29T20:06:22.326177Z","updatedAt":"2026-09-29T20:06:22.326177Z"},{"id":"421a19e7d9f401cee434b78729f813a3","body":"Docusign is continuing to see recovery improvements for affected customers. We continue to work with third parties to resolve issues for outstanding customer issues. \n\nOur next update will be at 1p PT / 4p ET.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-29T19:00:00.466617Z","createdAt":"2026-09-29T19:00:00.466744Z","updatedAt":"2026-09-29T19:00:00.466744Z"},{"id":"81ccf0df4de8f6588943250b49862945","body":"Docusign is continuing to work with third parties to resolve issues for the remaining affected customers.\n\nOur next update will be at 12p PT / 3p ET.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-29T18:05:39.973377Z","createdAt":"2026-09-29T18:05:39.972936Z","updatedAt":"2026-09-29T18:05:39.972936Z"},{"id":"7a357b0dd99498ad7d241ecf2ae486f5","body":"Docusign is continuing to work with third parties to resolve issues for the remaining affected customers.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-29T18:04:31.981152Z","createdAt":"2026-09-29T18:04:31.981551Z","updatedAt":"2026-09-29T18:04:31.981551Z"},{"id":"bb170185aeb8ce669f0947d74ec0a5d7","body":"Mitigation steps have successfully resolved the issue for a large group of customers. We\u0027re continuing to work with third parties to resolve issues for the remaining affected customers.\n\nOur next update will be at 11a PT / 2p ET.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-29T16:14:51.459691Z","createdAt":"2026-09-29T16:14:51.459356Z","updatedAt":"2026-09-29T16:14:51.459356Z"},{"id":"5dbb6a51ff10c085efe61051cabd3de3","body":"Support teams are continuing to monitor recovery.\nThe next update will be posted at 4pm UTC (9am PT).","status":"identified","deliverNotifications":true,"displayAt":"2026-09-29T09:44:27.847783Z","createdAt":"2026-09-29T09:44:27.847632Z","updatedAt":"2026-09-29T09:44:27.847632Z"},{"id":"a0a7655945d40c4cda178c89d40bdd11","body":"Support teams have confirmed that a fix is in place and that they will continue to monitor recovery through the evening.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-29T01:42:18.307114Z","createdAt":"2026-09-29T01:42:18.306535Z","updatedAt":"2026-09-29T01:42:18.306535Z"},{"id":"370c6a4b3b15c3d82a5b362f31321538","body":"A fix is in progress and we are continuing to monitor the results.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-29T01:18:55.146983Z","createdAt":"2026-09-29T01:18:55.147028Z","updatedAt":"2026-09-29T01:18:55.147028Z"},{"id":"9aee7f3564e3899e72db01a22e5ea08c","body":"A fix is in progress and we are continuing to monitor the results.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-29T00:43:23.246462Z","createdAt":"2026-09-29T00:43:23.245503Z","updatedAt":"2026-09-29T00:43:23.245503Z"},{"id":"9498d02ba87490dc664156782d592b33","body":"A fix is in progress and we are monitoring the results.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-29T00:08:23.592274Z","createdAt":"2026-09-29T00:08:23.591859Z","updatedAt":"2026-09-29T00:08:23.591859Z"},{"id":"d62326b57595014ce9e2d89c9fc7623a","body":"Support teams continue to implement a fix for this issue and we are monitoring the results.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-28T23:35:56.573955Z","createdAt":"2026-09-28T23:35:56.57356Z","updatedAt":"2026-09-28T23:35:56.57356Z"},{"id":"bc5b9694ca5febc28ab93068c3a39ebe","body":"Support teams continue to work on implementing a fix to alleviate customer impact.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-28T22:58:25.752052Z","createdAt":"2026-09-28T22:58:25.752139Z","updatedAt":"2026-09-28T22:58:25.752139Z"},{"id":"4c07dab29904444336c167be64fff82f","body":"Support teams have identified a potential root cause and we are in the process of implementing a fix to alleviate customer impact.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-28T22:28:40.605521Z","createdAt":"2026-09-28T22:28:40.605931Z","updatedAt":"2026-09-28T22:28:40.605931Z"},{"id":"8352ce44b70990b5f508a38472d772de","body":"Docusign is continuing mitigation work to unblock email delivery for customers.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-28T21:52:10.999405Z","createdAt":"2026-09-28T21:52:10.999627Z","updatedAt":"2026-09-28T21:52:10.999627Z"},{"id":"fa6670b39808211539b3de439ce4050d","body":"Docusign is continuing to work to unblock email delivery for customers.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-28T21:14:56.970104Z","createdAt":"2026-09-28T21:14:56.973902Z","updatedAt":"2026-09-28T21:14:56.973902Z"},{"id":"1f51b6b79cd7012d32c98022290e1051","body":"Docusign is continuing to work to unblock email delivery for customers.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-28T20:45:55.881268Z","createdAt":"2026-09-28T20:45:55.881197Z","updatedAt":"2026-09-28T20:45:55.881197Z"},{"id":"46e558335e39ed2832738e3425a0ddd1","body":"Docusign is continuing to work with third parties to unblock email delivery for customers.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-28T20:08:34.543631Z","createdAt":"2026-09-28T20:08:34.544343Z","updatedAt":"2026-09-28T20:08:34.544343Z"},{"id":"cce2a470f6cace533efea39a2da0731e","body":"Docusign is continuing to work with third parties to unblock email delivery for customers.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-28T19:41:53.956695Z","createdAt":"2026-09-28T19:41:53.956517Z","updatedAt":"2026-09-28T19:41:53.956517Z"},{"id":"f012d21324f37b6946bcdd42ea18432a","body":"Docusign continues to work with third parties to unblock email delivery for customers.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-28T19:07:58.064102Z","createdAt":"2026-09-28T19:07:58.066445Z","updatedAt":"2026-09-28T19:07:58.066445Z"},{"id":"4d0053fbda43e9c7017c16019122c062","body":"We continue to work to mitigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-09-28T18:31:31.93642Z","createdAt":"2026-09-28T18:31:31.939855Z","updatedAt":"2026-09-28T18:31:31.939855Z"},{"id":"36cb996ce9588552d4a532e4d9868663","body":"Docusign is working with third parties to unblock email delivery for customers.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-28T18:08:37.344873Z","createdAt":"2026-09-28T18:08:37.35157Z","updatedAt":"2026-09-28T18:08:37.35157Z"}],"postmortem":{"body":"**RCA for eSign \u0026 CLM Email notification delivery failures Service Disruption from 2026-09-25 01:00 PM UTC to 2026-09-30 12:00 AM UTC**\n\n**Impact**\n\nSome eSign \u0026 CLM customers may have experienced delays or failures in receiving email notifications, including envelope signing requests, account activation links, and password resets. During the impact window, notification emails may have been delayed, filtered into spam or quarantine folders, or blocked by recipient email providers. Some Microsoft customers may have experienced Docusign URLs being blocked.\n\nThese issues may have required customers to retry sending notifications or signers to experience delays in receiving and completing affected agreements until normal email delivery was restored.\n\n**Cause**  \nThis disruption was caused by a configuration issue introduced during planned infrastructure maintenance on our email delivery network. The configuration error inadvertently allowed unauthorized relay traffic through our outbound mail systems, leading several third-party email service providers to temporarily throttle, quarantine, or block notifications sent from our mail servers due to sender reputation protections.\n\n**Resolution**  \nTo address the issue, engineering teams rolled back the network configuration changes and secured the email routing paths to eliminate unauthorized relay traffic. To expedite customer email delivery and recovery, outbound notification traffic was redirected to alternative secure email delivery services where possible. Docusign then purged deferred mail queues and coordinated directly with external email providers to restore remaining services. Additional automated validation procedures and continuous monitoring have been implemented to verify mail routing security during all future infrastructure changes.","createdAt":"2026-10-02T22:04:57.276647Z","updatedAt":"2026-10-02T22:10:51.489433Z"},"createdAt":"2026-09-28T18:08:37.35157Z","updatedAt":"2026-10-02T22:10:51.489433Z","components":[{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"},{"id":"353f07aba0d0b80d0a9573b9043cc46e","name":"JP1","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"},{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"},{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"},{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"}],"startedAt":"2026-09-28T18:08:37.344873Z","monitoringAt":null,"resolvedAt":"2026-09-30T01:37:00Z"},{"id":"20a09f1cfb8c639355e8f7e25832e925","incidentId":"1168439abccedd232c3b5ffe789d26ff","title":"Customers may experience intermittent disruption logging in and using services (Incident 5888)","status":"resolved","impact":"performance_degradation","events":[{"id":"c7a9ba11aa116058eadcb65ccb5171c4","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.","status":"resolved","deliverNotifications":true,"displayAt":"2026-10-02T16:13:48.391427Z","createdAt":"2026-10-02T16:13:48.392373Z","updatedAt":"2026-10-02T16:13:48.392373Z"},{"id":"47eff8c4b427b2754b794d44fd7219d4","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-10-02T16:13:31.818022Z","createdAt":"2026-10-02T16:13:31.818368Z","updatedAt":"2026-10-02T16:13:31.818368Z"},{"id":"abe2c6b46a9a88bfdd1540a76eeee97d","body":"We are investigating the issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-10-02T14:19:09.278207Z","createdAt":"2026-10-02T14:19:09.280103Z","updatedAt":"2026-10-02T14:19:09.280103Z"}],"postmortem":null,"createdAt":"2026-10-02T14:19:09.280103Z","updatedAt":"2026-10-02T16:13:48.392373Z","components":[{"id":"cc5d3cf29528defaa4428b2ec89a3520","name":"US13","status":"available"}],"startedAt":"2026-10-02T14:19:09.278207Z","monitoringAt":null,"resolvedAt":"2026-10-02T16:13:48.391427Z"},{"id":"45e9e7481214fe958b305447a0cee6ff","incidentId":"315f601cc7d29184782250de68417e7b","title":"Some customers may experience issues with Salesforce Connect (Incident 5872)","status":"resolved","impact":"performance_degradation","events":[{"id":"050b239af1f2ed7cb42c4b8ffbd60eed","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\nCustomers may have experienced issues with Salesforce Connect from 2026-09-21 12:00 AM UTC until 2026-09-30 06:45 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-09-30T06:46:00Z","createdAt":"2026-09-30T06:46:12.614963Z","updatedAt":"2026-09-30T19:02:02.844764Z"},{"id":"771ed1aa59b13f1766e2c45bd3135ad9","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-09-30T06:28:35.224407Z","createdAt":"2026-09-30T06:28:35.224758Z","updatedAt":"2026-09-30T06:28:35.224758Z"},{"id":"39433f91710ad10c163e002effedc0a5","body":"We continue to work to implement a fix for the issue.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-30T06:05:52.585307Z","createdAt":"2026-09-30T06:05:52.58621Z","updatedAt":"2026-09-30T06:05:52.58621Z"},{"id":"0152f6bc1ddc2c62efa273b76f523c2d","body":"We continue to work to implement a fix for the issue.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-30T02:56:24.346257Z","createdAt":"2026-09-30T02:56:24.346466Z","updatedAt":"2026-09-30T02:56:24.346466Z"},{"id":"8edcc709e76a5bb5c0db3b4fb0f35295","body":"The issue has been identified and we continue our work to implement a fix.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-30T02:10:26.710039Z","createdAt":"2026-09-30T02:10:26.710372Z","updatedAt":"2026-09-30T02:10:26.710372Z"},{"id":"029c84f587b25d64f5abd97d22124d07","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-30T01:14:07.333899Z","createdAt":"2026-09-30T01:14:07.334082Z","updatedAt":"2026-09-30T01:14:07.334082Z"},{"id":"7b6bdcdd8345510f5be53580adf00a4f","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-09-30T01:09:03.787325Z","createdAt":"2026-09-30T01:09:03.787385Z","updatedAt":"2026-09-30T01:09:03.787385Z"},{"id":"4da1ff1cdd3c70a342e1bb7c6e43482d","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-09-30T00:21:33.787618Z","createdAt":"2026-09-30T00:21:33.793427Z","updatedAt":"2026-09-30T00:21:33.793427Z"}],"postmortem":null,"createdAt":"2026-09-30T00:21:33.793427Z","updatedAt":"2026-09-30T19:02:02.844764Z","components":[{"id":"7c705a3c9b6d2999575c4a467e0c2602","name":"USFED","status":"available"}],"startedAt":"2026-09-30T00:21:33.787618Z","monitoringAt":"2026-09-30T06:28:35.224407Z","resolvedAt":"2026-09-30T06:46:00Z"},{"id":"a153dda164a6dc2269ddc96be04d541e","incidentId":"30d852833ccfdede024eeac7eeecaba9","title":"Document Upload and Generation Errors (Incident 5595)","status":"resolved","impact":"performance_degradation","events":[{"id":"927d8ef181711f47f29aa3c69e4d76f5","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-08-12 10:20 PM UTC until 2026-08-12 11:39 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-08-19T20:31:00Z","createdAt":"2026-08-19T20:31:25.403214Z","updatedAt":"2026-09-17T02:40:32.217433Z"},{"id":"fe247149432c5cd2c4c15c0ed5eb4e83","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.","status":"resolved","deliverNotifications":true,"displayAt":"2026-08-13T00:01:43.85404Z","createdAt":"2026-08-13T00:01:44.821723Z","updatedAt":"2026-08-13T00:01:44.821723Z"},{"id":"69a228a6225bd6ea6a601c8e5c245489","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-08-12T23:47:58.354078Z","createdAt":"2026-08-12T23:47:59.284547Z","updatedAt":"2026-08-12T23:47:59.284547Z"},{"id":"616275e6ed666bb7fdffb72face6c65c","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-12T23:25:03.967216Z","createdAt":"2026-08-12T23:25:05.160536Z","updatedAt":"2026-08-12T23:25:05.160536Z"},{"id":"250def4962334d34e254d865449829a7","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-12T23:21:27.584246Z","createdAt":"2026-08-12T23:21:28.548279Z","updatedAt":"2026-08-12T23:21:28.548279Z"}],"postmortem":null,"createdAt":"2026-08-12T23:21:28.548279Z","updatedAt":"2026-09-17T02:40:32.217433Z","components":[{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"}],"startedAt":"2026-08-12T23:21:27.584246Z","monitoringAt":"2026-08-12T23:47:58.354078Z","resolvedAt":"2026-08-19T20:31:00Z"},{"id":"71beed69ea5628b85221923fe89fb1d9","incidentId":"134b38ff4a378d6ca03df38cbdc1b9bd","title":"Degraded Task Processing and Latency across multiple services (Incident 5576)","status":"resolved","impact":"performance_degradation","events":[{"id":"5d054c7cee74207c0ecad333c0006e12","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-08-11 12:05 PM UTC until 2026-08-12 02:50 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-08-12T02:49:00Z","createdAt":"2026-08-12T02:49:30.317978Z","updatedAt":"2026-09-17T02:39:56.508295Z"},{"id":"dbdd66bda658a7a89fa959c9f23f96e1","body":"We continue to monitor the environment to ensure stability.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-08-12T00:16:11.267419Z","createdAt":"2026-08-12T00:16:13.517519Z","updatedAt":"2026-08-12T00:16:13.517519Z"},{"id":"c701a5e01215497387ed2af73ae7a0bc","body":"We continue to monitor the environment to ensure stability.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-08-11T21:09:22.462108Z","createdAt":"2026-08-11T21:09:23.25637Z","updatedAt":"2026-08-11T21:09:23.25637Z"},{"id":"42c1ffe53d1b269f8b74f92799ee652d","body":"We continue to work to implement a fix for the issue.","status":"identified","deliverNotifications":true,"displayAt":"2026-08-11T19:49:11.501816Z","createdAt":"2026-08-11T19:49:12.460601Z","updatedAt":"2026-08-11T19:49:12.460601Z"},{"id":"ed149562908f187362a326365b7f7353","body":"Our initial fix did not fully mitigate this issue. Our teams are continuing to work to implement a fix to resolve the issue.","status":"identified","deliverNotifications":true,"displayAt":"2026-08-11T18:54:38.483017Z","createdAt":"2026-08-11T18:54:39.405553Z","updatedAt":"2026-08-11T18:54:39.405553Z"},{"id":"9ffed2abcd554ba6446667453ccbb90e","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-08-11T18:17:12.554443Z","createdAt":"2026-08-11T18:17:13.602849Z","updatedAt":"2026-08-11T18:17:13.602849Z"},{"id":"979ec953cef49d37fff32eec3df3db26","body":"The issue has been identified and we continue our work to implement a fix.","status":"identified","deliverNotifications":true,"displayAt":"2026-08-11T17:58:19.289334Z","createdAt":"2026-08-11T17:58:20.374515Z","updatedAt":"2026-08-11T17:58:20.374515Z"},{"id":"5665e2f0c5f88d972bbeaed02ddfeb80","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-08-11T17:08:21.555967Z","createdAt":"2026-08-11T17:08:22.600962Z","updatedAt":"2026-08-11T17:08:22.600962Z"},{"id":"4f19c1c1e3e996ac82b29a00edfd4a4f","body":"We continue to investigate the issue and additional resources have been engaged.","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-11T16:12:56.531927Z","createdAt":"2026-08-11T16:12:57.564116Z","updatedAt":"2026-08-11T16:12:57.564116Z"},{"id":"b28c6309a16f28bad109ea0ef29b87d2","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-11T14:42:55.948403Z","createdAt":"2026-08-11T14:42:57.187847Z","updatedAt":"2026-08-11T14:42:57.187847Z"},{"id":"c4f198b89ea1a89a1a596230d2a9d7e5","body":"We are currently investigating issues where some customers may see latency or failures when generating documents. Engineering teams have been engaged and are actively triaging. ","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-11T13:14:39.21531Z","createdAt":"2026-08-11T13:14:40.303176Z","updatedAt":"2026-08-11T13:14:40.303176Z"}],"postmortem":null,"createdAt":"2026-08-11T13:14:40.303176Z","updatedAt":"2026-09-17T02:39:56.508295Z","components":[{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"}],"startedAt":"2026-08-11T13:14:39.21531Z","monitoringAt":"2026-08-12T00:16:11.267419Z","resolvedAt":"2026-08-12T02:49:00Z"},{"id":"0960190ab8eab834d10da3d163a9e391","incidentId":"9e762c737c2142d188b27b51063c083d","title":"Latency and Errors Across NA11 (Incident 5558)","status":"resolved","impact":"available","events":[{"id":"a13368b68bce9c1bd6ede96f92fb1a62","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-08-07 1:13 PM UTC until 2026-08-07 09:51 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-08-07T22:12:00Z","createdAt":"2026-08-07T22:12:39.378078Z","updatedAt":"2026-09-17T02:36:40.724357Z"},{"id":"cee4536cd3c5f83c9d4220ee2ad22f07","body":"We continue to monitor the environment to ensure stability.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-08-07T21:39:40.84808Z","createdAt":"2026-08-07T21:39:41.679391Z","updatedAt":"2026-08-07T21:39:41.679391Z"},{"id":"794e4e67e3e4a1b7b15e25f3af02a049","body":"We continue to monitor the environment and optimize traffic handling. Customers should see normal performance at this time.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-08-07T21:39:03.141501Z","createdAt":"2026-08-07T21:39:03.749441Z","updatedAt":"2026-08-07T21:39:03.749441Z"},{"id":"b86a1186f5fa83c245eeda4da5d8d2fd","body":"Customers may experience delays while the backlog is cleared.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-08-07T19:33:47.820871Z","createdAt":"2026-08-07T19:33:48.60613Z","updatedAt":"2026-08-07T19:33:48.60613Z"},{"id":"94001a4fd0d2aa237567ca05f1d85ac2","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.","status":"resolved","deliverNotifications":true,"displayAt":"2026-08-07T18:13:14.379353Z","createdAt":"2026-08-07T18:13:16.133172Z","updatedAt":"2026-08-07T18:13:16.133172Z"},{"id":"bd702cddfd76b47bdc562aca934167b6","body":"The fix was implemented and we are monitoring to ensure stability.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-08-07T17:55:45.014735Z","createdAt":"2026-08-07T17:55:45.852456Z","updatedAt":"2026-08-07T17:55:45.852456Z"},{"id":"810a547327b79781df7c7c231eb5b06a","body":"The issue has been identified and we continue our work to implement a fix.","status":"identified","deliverNotifications":true,"displayAt":"2026-08-07T17:37:22.883792Z","createdAt":"2026-08-07T17:37:23.579489Z","updatedAt":"2026-08-07T17:37:23.579489Z"},{"id":"0a695391971391362431e080d6ee2909","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-08-07T17:36:18.032887Z","createdAt":"2026-08-07T17:36:18.972597Z","updatedAt":"2026-08-07T17:36:18.972597Z"},{"id":"bba3b306e202840d1b8696f40a223c2f","body":"Customers across NA11 are seeing latency and delays across the service. We have identified the underlying issue and are taking action to mitigate the issue.","status":"identified","deliverNotifications":true,"displayAt":"2026-08-07T16:59:14.252285Z","createdAt":"2026-08-07T16:59:15.242079Z","updatedAt":"2026-08-07T16:59:15.242079Z"}],"postmortem":null,"createdAt":"2026-08-07T16:59:15.242079Z","updatedAt":"2026-09-17T02:36:40.724357Z","components":[{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"}],"startedAt":"2026-08-07T16:59:14.252285Z","monitoringAt":"2026-08-07T21:39:40.84808Z","resolvedAt":"2026-08-07T22:12:00Z"},{"id":"0163891af79d4a484d34d1eb92b68b5f","incidentId":"72d7f6e45a311205a630029adce958da","title":"Docusign Admin Intermittently Unavailable (Incident 5548)","status":"resolved","impact":"performance_degradation","events":[{"id":"78cd94c7145d68d3d2e04b88f0720d71","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-08-06 07:33 PM UTC until 2026-08-06 09:01 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-08-06T21:23:00Z","createdAt":"2026-08-06T21:23:32.980276Z","updatedAt":"2026-09-17T02:36:09.3279Z"},{"id":"7634cb6fccb09dfc4388dd57960d48fc","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-08-06T21:04:27.789931Z","createdAt":"2026-08-06T21:04:28.741196Z","updatedAt":"2026-08-06T21:04:28.741196Z"},{"id":"8a266a575448a6d98ea31767d03a2d4a","body":"The issue has been identified and we continue our work to implement a fix.","status":"identified","deliverNotifications":true,"displayAt":"2026-08-06T20:43:06.973161Z","createdAt":"2026-08-06T20:43:08.582658Z","updatedAt":"2026-08-06T20:43:08.582658Z"},{"id":"0f7f152f8d7e44f909b6a0a2535f8ed5","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-08-06T20:14:04.012502Z","createdAt":"2026-08-06T20:14:05.024094Z","updatedAt":"2026-08-06T20:14:05.024094Z"},{"id":"f8469c1e585c67d1c01d8a71693b9187","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-06T20:01:57.480281Z","createdAt":"2026-08-06T20:01:58.626505Z","updatedAt":"2026-08-06T20:01:58.626505Z"},{"id":"bfb41f002a3e9b0a1d50fa3a1167941b","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-06T19:58:35.596831Z","createdAt":"2026-08-06T19:58:36.728566Z","updatedAt":"2026-08-06T19:58:36.728566Z"}],"postmortem":null,"createdAt":"2026-08-06T19:58:36.728566Z","updatedAt":"2026-09-17T02:36:09.3279Z","components":[{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"},{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"},{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"353f07aba0d0b80d0a9573b9043cc46e","name":"JP1","status":"available"},{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"}],"startedAt":"2026-08-06T19:58:35.596831Z","monitoringAt":"2026-08-06T21:04:27.789931Z","resolvedAt":"2026-08-06T21:23:00Z"},{"id":"3ce7a73a71900bc8c3603bb3209cd7fd","incidentId":"6f229d4e3452e3823fa7f780fd1fd7f1","title":"Workflow Send and Review Errors (Incident 5532)","status":"resolved","impact":"performance_degradation","events":[{"id":"f12b1a78fb9da0575e57557f8e41c519","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-08-04 06:43 PM UTC to 2026-08-05 08:35 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-08-05T21:09:00Z","createdAt":"2026-08-05T21:09:19.629879Z","updatedAt":"2026-09-17T02:33:51.297293Z"},{"id":"58cec06112ec7a4f0370190256ffcb70","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-08-05T20:42:33.748884Z","createdAt":"2026-08-05T20:42:34.657093Z","updatedAt":"2026-08-05T20:42:34.657093Z"},{"id":"6153f70d030ac8a90f76d8f27c7fd758","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-08-05T20:41:12.520273Z","createdAt":"2026-08-05T20:41:13.66203Z","updatedAt":"2026-08-05T20:41:13.66203Z"},{"id":"992d628794fd914d2f77cccf9cb741a7","body":"We continue to investigate the issue and additional resources have been engaged.","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-05T20:11:57.157842Z","createdAt":"2026-08-05T20:11:58.112198Z","updatedAt":"2026-08-05T20:11:58.112198Z"},{"id":"8e8131fb7a063691d76719b04265ed8a","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-05T19:21:39.328797Z","createdAt":"2026-08-05T19:21:40.129239Z","updatedAt":"2026-08-05T19:21:40.129239Z"},{"id":"9f6b0935e731ac034468c0cc1040cc66","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-05T18:50:02.525376Z","createdAt":"2026-08-05T18:50:03.423802Z","updatedAt":"2026-08-05T18:50:03.423802Z"}],"postmortem":null,"createdAt":"2026-08-05T18:50:03.423802Z","updatedAt":"2026-09-17T02:33:51.297293Z","components":[{"id":"048278d879f39cb5044802085c38cd90","name":"UAT NA11","status":"available"},{"id":"f005b47c09853268c8645fbeef67fba0","name":"DEMO S1","status":"available"}],"startedAt":"2026-08-05T18:50:02.525376Z","monitoringAt":"2026-08-05T20:42:33.748884Z","resolvedAt":"2026-08-05T21:09:00Z"},{"id":"67ffc5835ef0915a33d58f530efc0a98","incidentId":"7f31ba28db4147c597fa340d527e513d","title":"Customers may experience issues accessing the eSign Admin Settings page (Incident 5527)","status":"resolved","impact":"performance_degradation","events":[{"id":"6a134f1aed683a1268f404e063ee58c7","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-08-04 18:30 UTC until 2026-08-05 4:38 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-08-05T04:42:00Z","createdAt":"2026-08-05T04:42:33.931145Z","updatedAt":"2026-09-17T02:33:20.17402Z"},{"id":"dd22922e6162f95e2451f2ac10557eda","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-08-05T04:39:28.10958Z","createdAt":"2026-08-05T04:39:28.976131Z","updatedAt":"2026-08-05T04:39:28.976131Z"},{"id":"61fac2e3f5f32415d2a2856b37d98d2b","body":"The issue has been identified and we continue our work to implement a fix.","status":"identified","deliverNotifications":true,"displayAt":"2026-08-05T04:20:02.990552Z","createdAt":"2026-08-05T04:20:03.929175Z","updatedAt":"2026-08-05T04:20:03.929175Z"},{"id":"42883f78919e0cb849df86862834e939","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-08-05T03:14:44.845166Z","createdAt":"2026-08-05T03:14:45.850876Z","updatedAt":"2026-08-05T03:14:45.850876Z"},{"id":"7af783ace2539431744aaeca6bad04c9","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-05T02:17:39.53573Z","createdAt":"2026-08-05T02:17:41.369376Z","updatedAt":"2026-08-05T02:17:41.369376Z"},{"id":"58ae669d108a462c7084f35404819727","body":"We are investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-05T01:29:14.0147Z","createdAt":"2026-08-05T01:29:15.621493Z","updatedAt":"2026-08-05T01:29:15.621493Z"}],"postmortem":null,"createdAt":"2026-08-05T01:29:15.621493Z","updatedAt":"2026-09-17T02:33:20.17402Z","components":[{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"}],"startedAt":"2026-08-05T01:29:14.0147Z","monitoringAt":"2026-08-05T04:39:28.10958Z","resolvedAt":"2026-08-05T04:42:00Z"},{"id":"5d751d2fd61cf11f3859ab9cbd227437","incidentId":"ee714cd37dd1d793a7547d333db5bbf3","title":"Document generation failures in salesforce integration (Incident 5525)","status":"resolved","impact":"performance_degradation","events":[{"id":"214ea9ec3ad08c94071c35fbf7db0ec8","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-08-03 05:59 PM UTC until 2026-08-04 04:53 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-08-04T16:00:00Z","createdAt":"2026-08-04T16:00:37.052615Z","updatedAt":"2026-09-17T02:32:58.632693Z"},{"id":"a0f55718cbbde50272d9f3e06f3b5e05","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-08-04T15:47:44.459521Z","createdAt":"2026-08-04T15:47:45.571738Z","updatedAt":"2026-08-04T15:47:45.571738Z"},{"id":"ab573da3a5070dc0ac25ccbac23c7240","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-08-04T15:10:58.32617Z","createdAt":"2026-08-04T15:10:59.438125Z","updatedAt":"2026-08-04T15:10:59.438125Z"},{"id":"dd82fa3f0f885b35c55ad51a582e38c9","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-04T14:30:02.944059Z","createdAt":"2026-08-04T14:30:03.9794Z","updatedAt":"2026-08-04T14:30:03.9794Z"},{"id":"ce451b7887c179ca3f53033f69565303","body":"Customers may encounter document generation failures with salesforce integration.\nWe are currently investigating the issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-04T13:40:57.203442Z","createdAt":"2026-08-04T13:40:58.07662Z","updatedAt":"2026-08-04T13:40:58.07662Z"}],"postmortem":null,"createdAt":"2026-08-04T13:40:58.07662Z","updatedAt":"2026-09-17T02:32:58.632693Z","components":[{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"},{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"}],"startedAt":"2026-08-04T13:40:57.203442Z","monitoringAt":"2026-08-04T15:47:44.459521Z","resolvedAt":"2026-08-04T16:00:00Z"},{"id":"1cd30b5d46edf9dccc496a692ebd3bdb","incidentId":"7c0f30b10d25b054e7caa84adcf9b8e5","title":"Powerforms Intermittently Not Loading (Incident 5517)","status":"resolved","impact":"performance_degradation","events":[{"id":"3e6e1337b13bcd59754bf8f8cf20d826","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-08-03 01:00 PM UTC until 2026-08-03 08:45 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-08-03T20:44:00Z","createdAt":"2026-08-03T20:44:54.277867Z","updatedAt":"2026-09-17T02:32:13.371864Z"},{"id":"a0683e7c4860e4adc0c11b13d5689828","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-08-03T20:26:44.49752Z","createdAt":"2026-08-03T20:26:45.573814Z","updatedAt":"2026-08-03T20:26:45.573814Z"},{"id":"b36b25c239657df922be66386abed8bf","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-03T20:07:19.438345Z","createdAt":"2026-08-03T20:07:20.498618Z","updatedAt":"2026-08-03T20:07:20.498618Z"}],"postmortem":null,"createdAt":"2026-08-03T20:07:20.498618Z","updatedAt":"2026-09-17T02:32:13.371864Z","components":[{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"}],"startedAt":"2026-08-03T20:07:19.438345Z","monitoringAt":"2026-08-03T20:26:44.49752Z","resolvedAt":"2026-08-03T20:44:00Z"},{"id":"c25d71d2e361dae772242316df490bcd","incidentId":"1f1487571a491425ef5cc451465329c6","title":"Latency and Intermittent Errors (Incident 5501)","status":"resolved","impact":"service_disruption","events":[{"id":"864c7b702a4329f0c0dd3fbeb6ba56b1","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-07-30 06:49 PM UTC until 2026-07-30 08:51 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-07-30T21:02:00Z","createdAt":"2026-07-30T21:02:55.478064Z","updatedAt":"2026-09-17T02:30:42.533951Z"},{"id":"b2180893907543e6808984272da70661","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-07-30T20:32:07.066379Z","createdAt":"2026-07-30T20:32:08.059976Z","updatedAt":"2026-07-30T20:32:08.059976Z"},{"id":"f099302f3699a6ad91526bd13f460cfa","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-07-30T20:11:43.52052Z","createdAt":"2026-07-30T20:11:44.342967Z","updatedAt":"2026-07-30T20:11:44.342967Z"},{"id":"a9b32fd3e69bc7ee067c5a648f935432","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-30T19:53:44.531362Z","createdAt":"2026-07-30T19:53:45.91113Z","updatedAt":"2026-07-30T19:53:45.91113Z"}],"postmortem":{"body":"**RCA for eSign NA4 Document viewing and signing workflow failures**\n\n**Service Disruption from 2026-07-30 18:52 UTC to 2026-07-30 20:51 UTC**\n\n**Impact**  \nSome eSign customers on the NA4 site may have experienced disruption to agreement workflows. During the impact window, users may have encountered failures completing envelopes. Depending on where a customer was in their workflow, they may also have seen blank PDFs, experienced failures when sending envelopes for signature, encountered errors when loading document pages, and/or received errors when attempting to add new users. As a result, the ability to complete envelopes was degraded and customers may have experienced elevated error rates until service was restored. As rendering requests began to fail, an automated traffic-protection mechanism was inadvertently triggered; instead of isolating the rendering issue, this safeguard misidentified system load and throttled healthy, unrelated traffic across additional billing-related platform APIs, broadening the scope of the impact and extending the recovery time.\n\n**Cause**  \nThis incident was caused by a configuration change to our document rendering service, which is responsible for turning agreements into viewable PDF documents. The change incorrectly routed document rendering traffic on the NA4 site to a new endpoint that was not yet available in production. As the endpoint did not exist, document rendering requests failed instead of completing successfully.\n\n**Resolution**  \nOnce the issue was identified, our engineering teams focused on correcting the configuration for the document rendering service on NA4. After this corrected configuration was deployed and propagated across the NA4 site, document rendering traffic resumed normal operation, and customers were again able to view PDFs, send and sign envelopes, load pages, and add users without error.","createdAt":"2026-07-31T23:13:36.966604Z","updatedAt":"2026-07-31T23:14:59.89839Z"},"createdAt":"2026-07-30T19:53:45.91113Z","updatedAt":"2026-09-17T02:30:42.533951Z","components":[{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"}],"startedAt":"2026-07-30T19:53:44.531362Z","monitoringAt":"2026-07-30T20:32:07.066379Z","resolvedAt":"2026-07-30T21:02:00Z"},{"id":"c574e0373f6ee4d3c66b047456fbb9e8","incidentId":"1644901b5b5f34587c4c9b76e9ee2833","title":"Qualified Verification Latency (Incident 5472)","status":"resolved","impact":"performance_degradation","events":[{"id":"fe60ef83313adadd3723aaa13c7d8e30","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-07-27 09:05 AM UTC until 2026-07-27 05:10 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-07-27T18:13:00Z","createdAt":"2026-07-27T18:13:50.28893Z","updatedAt":"2026-09-17T02:29:39.968721Z"},{"id":"8593a585c36369e91d86a99c9ac8e048","body":"Customers may be experiencing issues when attempting qualified verifications. Engineering teams have been engaged and are actively triaging this issue. ","status":"identified","deliverNotifications":true,"displayAt":"2026-07-27T10:45:38.672931Z","createdAt":"2026-07-27T10:45:39.935064Z","updatedAt":"2026-07-27T10:45:39.935064Z"}],"postmortem":null,"createdAt":"2026-07-27T10:45:39.935064Z","updatedAt":"2026-09-17T02:29:39.968721Z","components":[{"id":"a71985e78aa9103e003f94c243153d2c","name":"PROD","status":"available"}],"startedAt":"2026-07-27T10:45:38.672931Z","monitoringAt":null,"resolvedAt":"2026-07-27T18:13:00Z"},{"id":"2b5a8a5ef5b2c7f9a0957a1e68a300af","incidentId":"f9fb791fa663d5221d76f3b6723a0199","title":"Customers in AU/JP may experience errors or delays when logging in, sending, or signing envelopes (Incident 5409)","status":"resolved","impact":"performance_degradation","events":[{"id":"032dd01dff84ee0aae1b7e761a54fc20","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-07-23 05:30 PM UTC until 2026-07-23 10:16 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-07-23T22:30:00Z","createdAt":"2026-07-23T22:30:34.539186Z","updatedAt":"2026-09-17T02:28:52.289425Z"},{"id":"2dc716c8de0fe4649652205ec517edfb","body":"AU and JP are stable at present. Teams are continuing to investigate the issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-23T21:45:36.579363Z","createdAt":"2026-07-23T21:45:38.573843Z","updatedAt":"2026-07-23T21:45:38.573843Z"},{"id":"2051f7427fed981c6f6520f6e23fafa6","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-23T21:07:07.932725Z","createdAt":"2026-07-23T21:07:08.822995Z","updatedAt":"2026-07-23T21:07:08.822995Z"},{"id":"67061bfd9959ed1cdd3f09136cc851c1","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-23T20:59:27.568634Z","createdAt":"2026-07-23T20:59:28.565433Z","updatedAt":"2026-07-23T20:59:28.565433Z"}],"postmortem":null,"createdAt":"2026-07-23T20:59:28.565433Z","updatedAt":"2026-09-17T02:28:52.289425Z","components":[{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"},{"id":"353f07aba0d0b80d0a9573b9043cc46e","name":"JP1","status":"available"}],"startedAt":"2026-07-23T20:59:27.568634Z","monitoringAt":null,"resolvedAt":"2026-07-23T22:30:00Z"},{"id":"f6184198bef17817bb13c80f552a2723","incidentId":"e48a1bf5da4369d9c5236c3fa4ab8697","title":"Some customers (including Notary customers) may not be able to authenticate via LexisNexis\u0027 Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)","status":"resolved","impact":"performance_degradation","events":[{"id":"b8db491bca5c9c69d250f5f30b34c975","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-07-14 02:58 PM UTC until 2026-07-14 06:34 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-07-14T19:08:00Z","createdAt":"2026-07-14T19:08:46.22143Z","updatedAt":"2026-09-17T02:24:55.106088Z"},{"id":"8f0a3f89b1e63efdaeb51efe33aeadd2","body":"LexisNexis has reported resolving the issue.  We are continuing to monitor.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-07-14T19:05:27.76085Z","createdAt":"2026-07-14T19:05:29.099306Z","updatedAt":"2026-07-14T19:05:29.099306Z"},{"id":"fc3327a046f6479116f059773f11c740","body":"LexisNexis is continuing to investigate the issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-14T18:39:12.655382Z","createdAt":"2026-07-14T18:39:15.35427Z","updatedAt":"2026-07-14T18:39:15.35427Z"},{"id":"7166d489b5fccf71741a709f14202bba","body":"LexisNexis is continuing to investigate the issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-14T17:44:52.073001Z","createdAt":"2026-07-14T17:44:54.09507Z","updatedAt":"2026-07-14T17:44:54.09507Z"},{"id":"89df00aad472520d8aa685702a9b8465","body":"LexisNexis has been made aware of the issue and are currently investigating.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-14T17:09:19.885111Z","createdAt":"2026-07-14T17:09:21.534455Z","updatedAt":"2026-07-14T17:09:21.534455Z"}],"postmortem":null,"createdAt":"2026-07-14T17:09:21.534455Z","updatedAt":"2026-09-17T02:24:55.106088Z","components":[{"id":"353f07aba0d0b80d0a9573b9043cc46e","name":"JP1","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"},{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"},{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"},{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"}],"startedAt":"2026-07-14T17:09:19.885111Z","monitoringAt":"2026-07-14T19:05:27.76085Z","resolvedAt":"2026-07-14T19:08:00Z"},{"id":"f8d91b8835a53a4355235970ceaacb10","incidentId":"1616bd502447b8f50c89193af8eeaf84","title":"Errors accessing the sending web application (Incident 5334)","status":"resolved","impact":"performance_degradation","events":[{"id":"2da5b7eaa17e0269dc3dc2749540c75a","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-05-28 11:00 PM UTC until 2026-07-08 10:50 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-07-09T17:22:00Z","createdAt":"2026-07-09T17:22:09.904618Z","updatedAt":"2026-09-17T02:22:37.364145Z"},{"id":"2781eaabac633695b257468f3c053bb4","body":"We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance.\n\nAn update will be provided when a significant update is available.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-08T15:50:04.060437Z","createdAt":"2026-07-08T15:50:06.349473Z","updatedAt":"2026-07-08T15:50:06.349473Z"},{"id":"b404bfa555870b3b1d81938be27c985c","body":"We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance.\n\nAn update will be provided when a significant update is available.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-08T03:39:33.947955Z","createdAt":"2026-07-08T03:39:36.280711Z","updatedAt":"2026-07-08T03:39:36.280711Z"},{"id":"42ab40010a3a7b8e1fb84bee4a82e929","body":"We are continuing to investigate the web cache issue. A small subset of customers may see an error when accessing the send web application page. Completely emptying the browser cache and trying again is a viable fix.\n\nUpdates will be posted when there is a significant update.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-08T00:10:04.618851Z","createdAt":"2026-07-08T00:10:06.915257Z","updatedAt":"2026-07-08T00:10:06.915257Z"},{"id":"c5c4e729b4bf2c6ef2f274a90769b7c4","body":"We continue to investigate and have engaged external vendor resources","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-07T23:54:00.92928Z","createdAt":"2026-07-07T23:54:03.175837Z","updatedAt":"2026-07-07T23:54:03.175837Z"},{"id":"c10e1f14090921324da58fb0a67f0b76","body":"We continue to investigate the issue and additional resources have been engaged.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-07T22:26:20.536687Z","createdAt":"2026-07-07T22:26:24.05555Z","updatedAt":"2026-07-07T22:26:24.05555Z"},{"id":"89df6ccd0b18a40758e86cc6a7aabfad","body":"We continue to investigate the issue and additional resources have been engaged.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-07T22:01:50.821091Z","createdAt":"2026-07-07T22:01:52.254735Z","updatedAt":"2026-07-07T22:01:52.254735Z"},{"id":"8aa0144575abb97cf476703123c9cd88","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-07T21:37:25.800099Z","createdAt":"2026-07-07T21:37:27.587915Z","updatedAt":"2026-07-07T21:37:27.587915Z"},{"id":"3c8c71387c013bd6c184fc5ad49d98ee","body":"A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-07T20:55:22.313024Z","createdAt":"2026-07-07T20:55:24.058868Z","updatedAt":"2026-07-07T20:55:24.058868Z"}],"postmortem":null,"createdAt":"2026-07-07T20:55:24.058868Z","updatedAt":"2026-09-17T02:22:37.364145Z","components":[{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"}],"startedAt":"2026-07-07T20:55:22.313024Z","monitoringAt":null,"resolvedAt":"2026-07-09T17:22:00Z"},{"id":"6de9a1f7b223301a5150695b93988794","incidentId":"688af8692eb2ace7313db2397bcc80cd","title":"Customers may experience latency (Incident 5259)","status":"resolved","impact":"performance_degradation","events":[{"id":"4433f6126d1d20bd89b056e208adbfda","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-06-30 10:48 AM UTC until 2026-07-01 05:25 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-07-01T17:25:00Z","createdAt":"2026-07-01T17:25:29.664932Z","updatedAt":"2026-09-17T02:20:32.256816Z"},{"id":"f89b95a0951d95cac886419cbdd0381b","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-07-01T14:57:50.346195Z","createdAt":"2026-07-01T14:57:51.723473Z","updatedAt":"2026-07-01T14:57:51.723473Z"},{"id":"aae80b23d568fcf184d307c3e8fc9124","body":"We continue to investigate the issue and additional resources have been engaged.  We will provide the next update in approximately 24 hours.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-01T00:57:10.093505Z","createdAt":"2026-07-01T00:57:11.606158Z","updatedAt":"2026-07-01T00:57:11.606158Z"},{"id":"9045de725ae8c275742e303f3c437f3c","body":"We continue to investigate the issue and additional resources have been engaged.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-30T22:55:22.578565Z","createdAt":"2026-06-30T22:55:24.509221Z","updatedAt":"2026-06-30T22:55:24.509221Z"},{"id":"c332d7685b8afaf964c20a524b502fde","body":"We continue to investigate the issue and additional resources have been engaged.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-30T20:34:35.600675Z","createdAt":"2026-06-30T20:34:37.107641Z","updatedAt":"2026-06-30T20:34:37.107641Z"},{"id":"12c57dbc41c90ea66e1b601941f0ad88","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-30T12:36:11.962031Z","createdAt":"2026-06-30T12:36:13.372359Z","updatedAt":"2026-06-30T12:36:13.372359Z"},{"id":"4c36360ade75680cf841c78cbc0bf916","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-30T11:18:23.675622Z","createdAt":"2026-06-30T11:18:25.297126Z","updatedAt":"2026-06-30T11:18:25.297126Z"}],"postmortem":null,"createdAt":"2026-06-30T11:18:25.297126Z","updatedAt":"2026-09-17T02:20:32.256816Z","components":[{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"},{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"},{"id":"f68af159eed8c2571ccd7ef7c7e332fe","name":"EU11","status":"available"}],"startedAt":"2026-06-30T11:18:23.675622Z","monitoringAt":null,"resolvedAt":"2026-07-01T17:25:00Z"},{"id":"44e2e975875df89fbf009c6f24f0c24d","incidentId":"3e5428bf0325503733761877d9860856","title":"Intermittent issues with Reports and Search on S1 Prod (Incident 5233)","status":"resolved","impact":"performance_degradation","events":[{"id":"239eeec407fc63bdff1e9d7f43d53829","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-06-29 08:20 AM UTC until 2026-06-29 04:46 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-29T17:29:00Z","createdAt":"2026-06-29T17:29:53.768223Z","updatedAt":"2026-09-17T02:15:30.625938Z"},{"id":"73b7b3150af40b4c5299cd9f5347f4df","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-06-29T17:06:51.507353Z","createdAt":"2026-06-29T17:06:52.987576Z","updatedAt":"2026-06-29T17:06:52.987576Z"},{"id":"b4474a2ce85034b23fddc2fd6f7b926d","body":"We continue to investigate the issue and additional resources have been engaged.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-29T16:47:44.490824Z","createdAt":"2026-06-29T16:47:46.142627Z","updatedAt":"2026-06-29T16:47:46.142627Z"},{"id":"fbdb069c50fba5fae64e645c243dfac4","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-29T16:10:48.792533Z","createdAt":"2026-06-29T16:10:50.627384Z","updatedAt":"2026-06-29T16:10:50.627384Z"},{"id":"8af1548990ee4baf59b5f1116017e0b6","body":"We are currently investigating issues with both report and search on S1 prod. Engineering teams have been engaged and are actively triaging.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-29T15:39:23.312645Z","createdAt":"2026-06-29T15:39:24.679227Z","updatedAt":"2026-06-29T15:39:24.679227Z"}],"postmortem":null,"createdAt":"2026-06-29T15:39:24.679227Z","updatedAt":"2026-09-17T02:15:30.625938Z","components":[{"id":"b168c06ef95c6967d1fc2a839a3d439a","name":"S1.US","status":"available"}],"startedAt":"2026-06-29T15:39:23.312645Z","monitoringAt":"2026-06-29T17:06:51.507353Z","resolvedAt":"2026-06-29T17:29:00Z"},{"id":"7d622daca68f5389e23a86fbeddbd00a","incidentId":"5f3e94630d88c82b014b68f262d09db4","title":"Customers may see increased latency when sending and signing and intermittent errors (Incident 5232)","status":"resolved","impact":"performance_degradation","events":[{"id":"32460527fb826652960ab3f6700296f9","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced latency and intermittent errors when sending and signing from 2026-06-29 08:18 AM UTC until 2026-06-29 06:05 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-29T18:35:00Z","createdAt":"2026-06-29T18:36:03.375906Z","updatedAt":"2026-09-17T02:15:02.159456Z"},{"id":"fab0f7a9b13a1d8d26c6bcdab764a95d","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-06-29T18:23:17.767095Z","createdAt":"2026-06-29T18:23:19.579864Z","updatedAt":"2026-06-29T18:23:19.579864Z"},{"id":"e0b707335f22c0072008ce3e9372bd90","body":"We continue to work to implement a fix for the issue.","status":"identified","deliverNotifications":true,"displayAt":"2026-06-29T17:51:53.590098Z","createdAt":"2026-06-29T17:51:55.452425Z","updatedAt":"2026-06-29T17:51:55.452425Z"},{"id":"74feea48d018dbbb26d80b4f698d6b2d","body":"The issue has been identified and we continue our work to implement a fix.","status":"identified","deliverNotifications":true,"displayAt":"2026-06-29T17:16:15.710982Z","createdAt":"2026-06-29T17:16:17.526539Z","updatedAt":"2026-06-29T17:16:17.526539Z"},{"id":"9b52f1b03f4da6ab3417907e617de727","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-06-29T17:07:39.599181Z","createdAt":"2026-06-29T17:07:41.263392Z","updatedAt":"2026-06-29T17:07:41.263392Z"},{"id":"64188ddaa27b34424ab4ab12dae66f9e","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-29T17:05:32.944072Z","createdAt":"2026-06-29T17:05:34.399607Z","updatedAt":"2026-06-29T17:05:34.399607Z"},{"id":"2c6b8146ffbd7685c78f8907e884ec83","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-29T15:30:39.86079Z","createdAt":"2026-06-29T15:30:42.474358Z","updatedAt":"2026-06-29T15:30:42.474358Z"}],"postmortem":{"body":"**RCA for Docusign eSign \u0026 CLM Service Disruption on June 29, 2026**  \nBetween 2026-06-29 08:18 AM UTC and 2026-06-29 06:05 PM UTC, some eSignature customers may have experienced latency and intermittent errors when sending and signing envelopes.\u00A0 Some CLM customers may have experienced degraded performance when viewing, saving, or retrieving documents. Impact was initially limited but became more pronounced as transaction volumes increased during North America business hours.  \n**Cause:**  \nA staged network routing change was inadvertently applied, redirecting traffic to a secondary region. As traffic volumes increased, this placed additional demand on services responsible for storage and authorization, resulting in elevated latency and intermittent request failures. Additional investigation was required to identify the routing issue before it could be corrected.  \n**Resolution:**  \nThe routing change was corrected, allowing traffic to return to the intended primary region. Service configurations were also adjusted to reduce resource contention and improve service performance.","createdAt":"2026-06-30T23:02:20.604043Z","updatedAt":"2026-07-02T15:05:29.467783Z"},"createdAt":"2026-06-29T15:30:42.474358Z","updatedAt":"2026-09-17T02:15:02.159456Z","components":[{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"},{"id":"e3728f42f402c16b549ce4131306cc90","name":"S2.US","status":"available"},{"id":"b168c06ef95c6967d1fc2a839a3d439a","name":"S1.US","status":"available"},{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"},{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"}],"startedAt":"2026-06-29T15:30:39.86079Z","monitoringAt":"2026-06-29T18:23:17.767095Z","resolvedAt":"2026-06-29T18:35:00Z"},{"id":"545a940722a9c503a15a4f231c819851","incidentId":"6983f9f6d2b15298e76ed42d1bcff99e","title":"Intermittent Errors and Delays (Incident 5219)","status":"resolved","impact":"performance_degradation","events":[{"id":"b2d7124447410d06257c3314592bd7d1","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-06-28 04:10 UTC until 2026-06-28 06:56 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-28T07:47:00Z","createdAt":"2026-06-28T07:47:40.378646Z","updatedAt":"2026-09-17T02:13:11.507764Z"},{"id":"4dec5637fb5ea0fcb948f4754e74503d","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-06-28T06:58:03.331444Z","createdAt":"2026-06-28T06:58:04.986721Z","updatedAt":"2026-06-28T06:58:04.986721Z"},{"id":"0cfceb40473682e0ade6cf82c42457e4","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-28T06:49:07.29499Z","createdAt":"2026-06-28T06:49:08.863777Z","updatedAt":"2026-06-28T06:49:08.863777Z"}],"postmortem":null,"createdAt":"2026-06-28T06:49:08.863777Z","updatedAt":"2026-09-17T02:13:11.507764Z","components":[{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"},{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"}],"startedAt":"2026-06-28T06:49:07.29499Z","monitoringAt":null,"resolvedAt":"2026-06-28T07:47:00Z"},{"id":"04c6e225902cb7ed5a11a3445ef051b8","incidentId":"3080c56f15a341a1b21d4c67f1c33a59","title":"Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)","status":"resolved","impact":"performance_degradation","events":[{"id":"6f93d7459a32f86caeb2f8ef6ae56680","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Some customers may have experienced latency for any sending actions involving conversions, generating documents and accessing tasks from 2026-06-25 07:20 PM UTC until 2026-06-26 06:20 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-25T22:29:00Z","createdAt":"2026-06-25T22:29:07.893709Z","updatedAt":"2026-09-17T02:12:23.817172Z"},{"id":"2ba2a59709e39085866cee74e57cd334","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-06-25T20:57:57.044112Z","createdAt":"2026-06-25T20:57:58.879661Z","updatedAt":"2026-06-25T20:57:58.879661Z"},{"id":"a7e5d3ed6189ca4672260785a5f6a9a9","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-25T20:36:39.633078Z","createdAt":"2026-06-25T20:36:41.174939Z","updatedAt":"2026-06-25T20:36:41.174939Z"},{"id":"8b505d4210cd944db5ff4bfd620687ac","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-25T20:11:53.824288Z","createdAt":"2026-06-25T20:12:05.485947Z","updatedAt":"2026-06-25T20:12:05.485947Z"}],"postmortem":null,"createdAt":"2026-06-25T20:12:05.485947Z","updatedAt":"2026-09-17T02:12:23.817172Z","components":[{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"},{"id":"b168c06ef95c6967d1fc2a839a3d439a","name":"S1.US","status":"available"},{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"}],"startedAt":"2026-06-25T20:11:53.824288Z","monitoringAt":null,"resolvedAt":"2026-06-25T22:29:00Z"},{"id":"82ffad692866581db86199a66663c7b8","incidentId":"409124d55539f0e68bc0a43df3aac497","title":"Platform Latency in UAT (Incident 5187)","status":"resolved","impact":"performance_degradation","events":[{"id":"dc2e2259360794fcf6a45b0908b638fa","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues from 2026-06-25 05:33 AM UTC until 2026-06-25 10:38 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-25T13:01:00Z","createdAt":"2026-06-25T13:01:09.859906Z","updatedAt":"2026-09-17T02:10:28.253411Z"},{"id":"aee25360b9fa919d0343c2e45ac6e88f","body":"Fix has been implemented and we are now monitoring telemetry to validate.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-06-25T10:27:47.857862Z","createdAt":"2026-06-25T10:27:49.292253Z","updatedAt":"2026-06-25T10:27:49.292253Z"},{"id":"48c9cbf16e80664649d052ac160b422d","body":"We have identified the source of the issue and are preparing a fix.","status":"identified","deliverNotifications":true,"displayAt":"2026-06-25T10:12:46.381656Z","createdAt":"2026-06-25T10:12:47.828399Z","updatedAt":"2026-06-25T10:12:47.828399Z"},{"id":"83a458fc9272350d83b0260cf831cb9e","body":"Customers may be experiencing latency on the platform in the UAT Environment. Engineers have been engaged and are actively triaging this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-25T08:44:50.481978Z","createdAt":"2026-06-25T08:44:51.792003Z","updatedAt":"2026-06-25T08:44:51.792003Z"}],"postmortem":null,"createdAt":"2026-06-25T08:44:51.792003Z","updatedAt":"2026-09-17T02:10:28.253411Z","components":[{"id":"048278d879f39cb5044802085c38cd90","name":"UAT NA11","status":"available"}],"startedAt":"2026-06-25T08:44:50.481978Z","monitoringAt":"2026-06-25T10:27:47.857862Z","resolvedAt":"2026-06-25T13:01:00Z"},{"id":"eb022941b794a624fc3f955f669d0ecc","incidentId":"042288f0050086210e735b4938888447","title":"Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139)","status":"resolved","impact":"performance_degradation","events":[{"id":"8ebd64ba8a38761cb4d85080267fd21d","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues from 2026-06-18 03:05 PM UTC until 2026-06-25 07:05 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-25T19:07:00Z","createdAt":"2026-06-25T19:07:49.323095Z","updatedAt":"2026-09-17T02:09:30.628888Z"},{"id":"710583822c0ba84dce42b517ed0afd26","body":"The fix is still in progress and being deployed. We will provide an update upon resolution.","status":"identified","deliverNotifications":true,"displayAt":"2026-06-24T13:15:53.328775Z","createdAt":"2026-06-24T13:15:56.732934Z","updatedAt":"2026-06-24T13:15:56.732934Z"},{"id":"1a14e8c821db8306e96b8ee7d65d0b62","body":"An issue has been identified where documents downloaded via archived ZIP files with \u0022masked fields\u0022 enabled are missing their Docusign platform seals. A fix is underway. We will provide an update upon resolution.\n\nTarget Fix Date: June 23, 2026\n\nTemporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.","status":"identified","deliverNotifications":true,"displayAt":"2026-06-18T22:43:00Z","createdAt":"2026-06-18T22:43:41.967962Z","updatedAt":"2026-06-19T14:10:29.952275Z"}],"postmortem":null,"createdAt":"2026-06-18T22:43:41.967962Z","updatedAt":"2026-09-17T02:09:30.628888Z","components":[{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"},{"id":"7c705a3c9b6d2999575c4a467e0c2602","name":"USFED","status":"available"},{"id":"cfa7bc1c250d51d8d41c56766257d415","name":"FedRAMP","status":"available"},{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"},{"id":"353f07aba0d0b80d0a9573b9043cc46e","name":"JP1","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"},{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"},{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"}],"startedAt":"2026-06-18T22:43:00Z","monitoringAt":null,"resolvedAt":"2026-06-25T19:07:00Z"},{"id":"6d6ec2e1be324ba025af6f1550591caf","incidentId":"7462f1268166650f92165bed4c0459e4","title":"Salesforce for Gen customers may be unable to generate documents (Incident 5132)","status":"resolved","impact":"performance_degradation","events":[{"id":"0a2414527f6dcdd75bde42319980c841","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues from 2026-06-17 07:03 PM UTC until 2026-06-17 11:27 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-17T23:26:00Z","createdAt":"2026-06-17T23:26:59.714315Z","updatedAt":"2026-09-17T02:09:07.912461Z"},{"id":"79da9120fbd736e2d8f05e09c428c589","body":"We continue to monitor the environment to ensure stability.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-06-17T22:58:30.649747Z","createdAt":"2026-06-17T22:58:32.050328Z","updatedAt":"2026-06-17T22:58:32.050328Z"},{"id":"8ce98726d71f38dbb70d51058a8ebae7","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-06-17T20:41:06.701292Z","createdAt":"2026-06-17T20:41:08.864705Z","updatedAt":"2026-06-17T20:41:08.864705Z"},{"id":"cb3a39d3ad3b4826fada17dad3857103","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-17T19:28:21.569964Z","createdAt":"2026-06-17T19:28:25.421203Z","updatedAt":"2026-06-17T19:28:25.421203Z"}],"postmortem":null,"createdAt":"2026-06-17T19:28:25.421203Z","updatedAt":"2026-09-17T02:09:07.912461Z","components":[{"id":"b168c06ef95c6967d1fc2a839a3d439a","name":"S1.US","status":"available"},{"id":"e3728f42f402c16b549ce4131306cc90","name":"S2.US","status":"available"}],"startedAt":"2026-06-17T19:28:21.569964Z","monitoringAt":"2026-06-17T22:58:30.649747Z","resolvedAt":"2026-06-17T23:26:00Z"},{"id":"df98766916b64ba4d4098ba7ea8c1bd5","incidentId":"6b956f6dbcc3a00abc7cfe3e3e83ec01","title":"Customers may experience intermittent latency (Incident 5118)","status":"resolved","impact":"performance_degradation","events":[{"id":"9a8220a4f368551f4ac1a971adba2639","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues from 2026-06-16 03:00 AM UTC until 2026-06-16 05:26 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-16T17:24:00Z","createdAt":"2026-06-16T17:24:22.042229Z","updatedAt":"2026-09-17T02:08:04.50937Z"},{"id":"31f6508a237c3b694553082fe7ae336d","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-16T17:18:13.96068Z","createdAt":"2026-06-16T17:18:15.381624Z","updatedAt":"2026-06-16T17:18:15.381624Z"},{"id":"d787926a5dce559db2fefeb1ab472201","body":"We continue to investigate the issue. Performance has improved but the issue is still under investigation.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-16T15:20:34.065388Z","createdAt":"2026-06-16T15:20:35.424484Z","updatedAt":"2026-06-16T15:20:35.424484Z"},{"id":"8d9c1a4ffd78537d286ab4c36f964cce","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-16T10:34:06.302861Z","createdAt":"2026-06-16T10:34:08.013135Z","updatedAt":"2026-06-16T10:34:08.013135Z"},{"id":"c5f7a41fa4bfe99c39cf7d3c5d85f39f","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-16T08:37:02.310417Z","createdAt":"2026-06-16T08:37:04.457782Z","updatedAt":"2026-06-16T08:37:04.457782Z"}],"postmortem":null,"createdAt":"2026-06-16T08:37:04.457782Z","updatedAt":"2026-09-17T02:08:04.50937Z","components":[{"id":"048278d879f39cb5044802085c38cd90","name":"UAT NA11","status":"performance_degradation"}],"startedAt":"2026-06-16T08:37:02.310417Z","monitoringAt":null,"resolvedAt":"2026-06-16T17:24:00Z"},{"id":"236f1a7fb81e3bea23a5c475aa550ddc","incidentId":"7151b07e86a81fb6d6c27b1745df0848","title":"Users may experience performance latency when utilizing document conversion (Incident 5085)","status":"resolved","impact":"performance_degradation","events":[{"id":"0bb1296a23f3ec3dda6d92aa9cbf67dd","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues from 2026-06-12 01:15 AM UTC until 2026-06-15 06:30 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-15T18:29:00Z","createdAt":"2026-06-15T18:29:20.77149Z","updatedAt":"2026-09-17T02:07:36.459256Z"},{"id":"7d1023ac69ecdb72c52140691cd3c14b","body":"We are have identified the root cause and we are implementing a fix.","status":"identified","deliverNotifications":true,"displayAt":"2026-06-15T17:24:58.315605Z","createdAt":"2026-06-15T17:24:59.972089Z","updatedAt":"2026-06-15T17:24:59.972089Z"}],"postmortem":null,"createdAt":"2026-06-15T17:24:59.972089Z","updatedAt":"2026-09-17T02:07:36.459256Z","components":[{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"performance_degradation"},{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"performance_degradation"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"performance_degradation"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"performance_degradation"}],"startedAt":"2026-06-15T17:24:58.315605Z","monitoringAt":null,"resolvedAt":"2026-06-15T18:29:00Z"},{"id":"916ae161067ec916596ae148372cc00e","incidentId":"2fea8ea1f39ed366549e84bba219c175","title":"Email notifications sent from custom domains were delayed (Incident 5106)","status":"resolved","impact":"performance_degradation","events":[{"id":"fd16d4bf7f6adfdbad111e65b90685f9","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues from 2026-06-15 3:30 AM UTC until 2026-05-15 1:30 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-15T14:51:00Z","createdAt":"2026-06-15T14:51:11.355563Z","updatedAt":"2026-09-17T02:07:09.820028Z"},{"id":"f15222221566ea0be8ab369695fa7835","body":"We are actively investigating the issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-15T14:00:50.165837Z","createdAt":"2026-06-15T14:00:51.959577Z","updatedAt":"2026-06-15T14:00:51.959577Z"}],"postmortem":null,"createdAt":"2026-06-15T14:00:51.959577Z","updatedAt":"2026-09-17T02:07:09.820028Z","components":[{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"},{"id":"f005b47c09853268c8645fbeef67fba0","name":"DEMO S1","status":"available"},{"id":"048278d879f39cb5044802085c38cd90","name":"UAT NA11","status":"available"}],"startedAt":"2026-06-15T14:00:50.165837Z","monitoringAt":null,"resolvedAt":"2026-06-15T14:51:00Z"},{"id":"38872606b1335c8e883eff51f616ef99","incidentId":"319d900bc533dc371c89130e9205adcd","title":"Notification failures when utilising Outlook (Incident 5087)","status":"resolved","impact":"performance_degradation","events":[{"id":"5b72422cc042bd7e806811e352bcec78","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-06-12 02:52 AM UTC until 2026-06-12 05:43 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-12T06:37:00Z","createdAt":"2026-06-12T06:37:46.846489Z","updatedAt":"2026-09-17T02:06:02.895864Z"},{"id":"38a95046c08daf569395b9eeb99471ae","body":"A fix has been applied and our engineering teams are actively reviewing our telemetry to confirm this fix has mitigated the issue.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-06-12T06:10:43.866269Z","createdAt":"2026-06-12T06:10:45.108705Z","updatedAt":"2026-06-12T06:10:45.108705Z"},{"id":"a779e36e14a81c0fde1e31083dfccfae","body":"Customers utilising Outlook may receive delivery notification failures when sending envelopes to signers. Engineering teams have been engaged and we are actively triaiging this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-12T06:04:24.631892Z","createdAt":"2026-06-12T06:04:26.988808Z","updatedAt":"2026-06-12T06:04:26.988808Z"}],"postmortem":null,"createdAt":"2026-06-12T06:04:26.988808Z","updatedAt":"2026-09-17T02:06:02.895864Z","components":[{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"performance_degradation"},{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"performance_degradation"},{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"performance_degradation"},{"id":"353f07aba0d0b80d0a9573b9043cc46e","name":"JP1","status":"performance_degradation"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"performance_degradation"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"performance_degradation"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"performance_degradation"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"performance_degradation"}],"startedAt":"2026-06-12T06:04:24.631892Z","monitoringAt":"2026-06-12T06:10:43.866269Z","resolvedAt":"2026-06-12T06:37:00Z"},{"id":"7aaf01b8615695cc7732f87ba8f75148","incidentId":"780fb351d20465dbafe54ab7287bf2d8","title":"Users may encounter errors when attempting to process envelopes (Incident 5072)","status":"resolved","impact":"available","events":[{"id":"673cee464ea6c000e9d0766559b26cc1","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-06-11 06:12 PM UTC until 2026-06-11 09:28 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-11T21:50:00Z","createdAt":"2026-06-11T21:50:20.49016Z","updatedAt":"2026-09-17T02:05:37.364283Z"},{"id":"559a7249c7ae93fb0ffc8544c0b44e55","body":"We are investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-11T19:45:10.260365Z","createdAt":"2026-06-11T19:45:12.321504Z","updatedAt":"2026-06-11T19:45:12.321504Z"}],"postmortem":null,"createdAt":"2026-06-11T19:45:12.321504Z","updatedAt":"2026-09-17T02:05:37.364283Z","components":[{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"performance_degradation"}],"startedAt":"2026-06-11T19:45:10.260365Z","monitoringAt":null,"resolvedAt":"2026-06-11T21:50:00Z"},{"id":"7156b20418c595f873e5fab2859da4c3","incidentId":"b6f3a7c970ff2f198d32b731456d0839","title":"Document Upload and Generation Errors (Incident 5073)","status":"resolved","impact":"performance_degradation","events":[{"id":"910aece709a90d51c505451650c2bb2e","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-06-11 06:35 PM UTC until 2026-06-11 10:52 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-11T23:21:00Z","createdAt":"2026-06-11T23:21:15.465614Z","updatedAt":"2026-09-17T02:05:16.389075Z"},{"id":"8fd7bfa67ef12947ab105921a4e6d7cc","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-06-11T22:13:50.454706Z","createdAt":"2026-06-11T22:13:56.979571Z","updatedAt":"2026-06-11T22:13:56.979571Z"},{"id":"ed99ae1726afe0a2b1ba5d64d586f11f","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-06-11T22:05:25.465447Z","createdAt":"2026-06-11T22:05:27.019237Z","updatedAt":"2026-06-11T22:05:27.019237Z"},{"id":"aec47217b785270cc16cd39c338b46d4","body":"We continue to investigate the issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-11T21:52:14.645767Z","createdAt":"2026-06-11T21:52:16.153722Z","updatedAt":"2026-06-11T21:52:16.153722Z"},{"id":"2efacf2e67a0d712b919a66aee67f122","body":"We continue to investigate the issue and additional resources have been engaged.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-11T20:34:27.154326Z","createdAt":"2026-06-11T20:34:28.581562Z","updatedAt":"2026-06-11T20:34:28.581562Z"},{"id":"0dd77ddabe90779f0cb58aff3b994129","body":"We continue to investigate the issue and additional resources have been engaged.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-11T20:19:06.4466Z","createdAt":"2026-06-11T20:19:08.373334Z","updatedAt":"2026-06-11T20:19:08.373334Z"},{"id":"ca0b02bf598b47245636d8459eaa532d","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-11T19:49:38.351212Z","createdAt":"2026-06-11T19:49:41.333527Z","updatedAt":"2026-06-11T19:49:41.333527Z"},{"id":"2b0c5fe1527d4e3365489c6edf72966f","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-11T19:03:09.807104Z","createdAt":"2026-06-11T19:03:12.819163Z","updatedAt":"2026-06-11T19:03:12.819163Z"}],"postmortem":null,"createdAt":"2026-06-11T19:03:12.819163Z","updatedAt":"2026-09-17T02:05:16.389075Z","components":[{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"},{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"},{"id":"b168c06ef95c6967d1fc2a839a3d439a","name":"S1.US","status":"available"}],"startedAt":"2026-06-11T19:03:09.807104Z","monitoringAt":"2026-06-11T22:13:50.454706Z","resolvedAt":"2026-06-11T23:21:00Z"},{"id":"4048003aeadcdc7a64fe7489e4450c7d","incidentId":"9c4af9984821de5f451b27fe0f3267d1","title":"Customers Unable to Purchase Plans (Incident 5034)","status":"resolved","impact":"performance_degradation","events":[{"id":"5f131597f72db4a09c236a7f1ff1f191","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-06-05 09:05 PM UTC until 2026-06-05 10:20 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-05T22:32:00Z","createdAt":"2026-06-05T22:32:17.933703Z","updatedAt":"2026-09-17T02:04:17.255459Z"},{"id":"4fb0af31423e3759c45b47647f228580","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-06-05T22:22:28.601471Z","createdAt":"2026-06-05T22:22:29.186682Z","updatedAt":"2026-06-05T22:22:29.186682Z"},{"id":"ab8fa852f570dc28b2e0bb4658a53080","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-06-05T22:15:19.086083Z","createdAt":"2026-06-05T22:15:19.842192Z","updatedAt":"2026-06-05T22:15:19.842192Z"},{"id":"b99b10b86d38fcb87ada889fea43bd88","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-05T22:02:49.722645Z","createdAt":"2026-06-05T22:02:50.455201Z","updatedAt":"2026-06-05T22:02:50.455201Z"}],"postmortem":null,"createdAt":"2026-06-05T22:02:50.455201Z","updatedAt":"2026-09-17T02:04:17.255459Z","components":[],"startedAt":"2026-06-05T22:02:49.722645Z","monitoringAt":"2026-06-05T22:22:28.601471Z","resolvedAt":"2026-06-05T22:32:00Z"},{"id":"7baf592697e21581df5797df6396792c","incidentId":"65b12d284748047079616a6320629950","title":"Reports May Remain in \u0022Exporting\u0022 Status (Incident 5020)","status":"resolved","impact":"performance_degradation","events":[{"id":"fc1f5b209fe33fc8f55eab5baddc705f","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nAny organization reports that failed to complete during the incident can be manually re-created and run.  Any scheduled reports will complete in the next run.  Again, customers can manually create and run these sooner if required.\n\nCustomers may have experienced errors from 2026-06-03 05:00 AM UTC until 2026-06-04 10:50 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-04T12:22:00Z","createdAt":"2026-06-04T12:22:40.213045Z","updatedAt":"2026-09-17T02:03:37.05334Z"},{"id":"26e775b6ad4a92378968765a61430164","body":"Customers may be experiencing issues when attempting to export reports. Our engineering teams are engaged and have identified the cause and are working on a fix for this.","status":"identified","deliverNotifications":true,"displayAt":"2026-06-04T06:58:31.601695Z","createdAt":"2026-06-04T06:58:34.612692Z","updatedAt":"2026-06-04T06:58:34.612692Z"}],"postmortem":null,"createdAt":"2026-06-04T06:58:34.612692Z","updatedAt":"2026-09-17T02:03:37.05334Z","components":[{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"},{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"},{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"},{"id":"cfa7bc1c250d51d8d41c56766257d415","name":"FedRAMP","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"},{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"}],"startedAt":"2026-06-04T06:58:31.601695Z","monitoringAt":null,"resolvedAt":"2026-06-04T12:22:00Z"},{"id":"0063b08b2c52b6fac830a0fb4ca36030","incidentId":"b91bab21da983a6d9860c7ee73a93630","title":"Issues utilising \u002B86 country code for sending envelopes and phone authentication (Incident 4968)","status":"resolved","impact":"performance_degradation","events":[{"id":"26d89c7ec7cb22f5d6eac9bed2caffe5","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nSome customers may have experienced issues from 2026-05-28 02:06 AM UTC until 2026-05-28 04:29 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-05-28T16:29:00Z","createdAt":"2026-05-28T16:29:35.307Z","updatedAt":"2026-09-17T01:59:57.685808Z"},{"id":"d1a42fa00a93f988c3d2c12ead93fa3c","body":"Engineers have identified the root cause and are executing a fix.","status":"identified","deliverNotifications":false,"displayAt":"2026-05-28T15:50:14.393Z","createdAt":"2026-05-28T15:50:14.393Z","updatedAt":"2026-05-28T15:50:14.393Z"},{"id":"a6bf91033d6a47f5a351d77898918a67","body":"Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a \u002B86 will experience errors during this process. Engineering teams have been engaged and triage is underway.","status":"identified","deliverNotifications":false,"displayAt":"2026-05-28T14:51:59.596Z","createdAt":"2026-05-28T14:51:59.596Z","updatedAt":"2026-05-28T14:51:59.596Z"}],"postmortem":null,"createdAt":"2026-06-03T02:19:58.809702Z","updatedAt":"2026-09-17T01:59:57.685808Z","components":[{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"},{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"},{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"},{"id":"cfa7bc1c250d51d8d41c56766257d415","name":"FedRAMP","status":"available"},{"id":"353f07aba0d0b80d0a9573b9043cc46e","name":"JP1","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"},{"id":"7c705a3c9b6d2999575c4a467e0c2602","name":"USFED","status":"available"},{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"}],"startedAt":"2026-05-28T14:51:59.596Z","monitoringAt":null,"resolvedAt":"2026-05-28T16:29:00Z"},{"id":"72b48e1502c2cf67f517475ae5c4989a","incidentId":"bd60bc2f3f91bdc2bf37867625bc1517","title":"Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)","status":"resolved","impact":"performance_degradation","events":[{"id":"cf7187e2abe4b0a2abd65b33d7b3cd09","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nSome customers may have experienced issues from 2026-05-26 06:04 PM UTC until 2026-05-28 01:44 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-05-28T01:42:00Z","createdAt":"2026-05-28T01:42:49.251Z","updatedAt":"2026-09-17T01:59:27.668579Z"},{"id":"a5e95ca78fb74c8a578abfbeda3f8e1b","body":"We are continuing to monitor for any further issues.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-05-28T00:05:06.666Z","createdAt":"2026-05-28T00:05:06.666Z","updatedAt":"2026-05-28T00:05:06.666Z"},{"id":"ab29925cc0060e2918e2984e5cd8e288","body":"We are continuing to monitor for any further issues.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-05-27T22:04:26.392Z","createdAt":"2026-05-27T22:04:26.392Z","updatedAt":"2026-05-27T22:04:26.392Z"},{"id":"a271ee91c0e78fd0587ee378f8b27a2c","body":"We are continuing to monitor for any further issues.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-05-27T21:16:41.688Z","createdAt":"2026-05-27T21:16:41.688Z","updatedAt":"2026-05-27T21:16:41.688Z"},{"id":"5f27cd213d09da3bd2ba83465c7e45d9","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-05-27T19:30:58.152Z","createdAt":"2026-05-27T19:30:58.152Z","updatedAt":"2026-05-27T19:30:58.152Z"},{"id":"268dda66389b6f85aface8fdfd81d3e8","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-05-27T17:24:47.971Z","createdAt":"2026-05-27T17:24:47.971Z","updatedAt":"2026-05-27T17:24:47.971Z"},{"id":"eabcbfb9a4acd2d27322efb6ae647eb4","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-05-27T04:03:01.914Z","createdAt":"2026-05-27T04:03:01.914Z","updatedAt":"2026-05-27T04:03:01.914Z"},{"id":"d067f1d575417e97840e2d32b415936b","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-05-27T03:32:24.779Z","createdAt":"2026-05-27T03:32:24.779Z","updatedAt":"2026-05-27T03:32:24.779Z"},{"id":"eb14ce6e63edeae1ec6e862f0917b240","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-05-27T02:35:41.453Z","createdAt":"2026-05-27T02:35:41.453Z","updatedAt":"2026-05-27T02:35:41.453Z"},{"id":"9c9fc113fe8b07e1f0342e2e7e864ff2","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-05-27T01:04:09.116Z","createdAt":"2026-05-27T01:04:09.116Z","updatedAt":"2026-05-27T01:04:09.116Z"}],"postmortem":null,"createdAt":"2026-06-03T02:19:59.307407Z","updatedAt":"2026-09-17T01:59:27.668579Z","components":[{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"},{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"},{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"},{"id":"353f07aba0d0b80d0a9573b9043cc46e","name":"JP1","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"},{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"}],"startedAt":"2026-05-27T01:04:09.116Z","monitoringAt":"2026-05-28T00:05:06.666Z","resolvedAt":"2026-05-28T01:42:00Z"},{"id":"dea6df8e4685586e781541232c0a4c02","incidentId":"583d5144aa749e734697e01bff42ed7e","title":"Salesforce is experiencing an outage that may impact customers using the Salesforce integration (Incident-4935)","status":"resolved","impact":"performance_degradation","events":[{"id":"87e1815d010de947fbaabd23cc87768d","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nSome customers may have experienced issues using the Salesforce integration from 2026-05-21 08:00 PM UTC until 2026-05-22 01:37 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-05-22T03:54:00Z","createdAt":"2026-05-22T03:54:56.066Z","updatedAt":"2026-09-17T01:58:58.747544Z"},{"id":"2adf34597d50db7ef9e806e1480a6635","body":"Salesforce is experiencing an outage that may impact customers using the Salesforce integration. Docusign services are not experiencing any outages at this time. The issue will resolve when Salesforce resolves their outage.","status":"investigating","deliverNotifications":false,"displayAt":"2026-05-21T23:12:01.57Z","createdAt":"2026-05-21T23:12:01.57Z","updatedAt":"2026-05-21T23:12:01.57Z"}],"postmortem":null,"createdAt":"2026-06-03T02:19:59.856739Z","updatedAt":"2026-09-17T01:58:58.747544Z","components":[],"startedAt":"2026-05-21T23:12:01.57Z","monitoringAt":null,"resolvedAt":"2026-05-22T03:54:00Z"},{"id":"f01c855790715de70b1006386b1ecd89","incidentId":"c8d7742e425dcb726f7918d5d3ee3292","title":"Some customers may experience latencies sending and signing in EU (Incident-4915)","status":"resolved","impact":"performance_degradation","events":[{"id":"daf6978369920fdaef58fd6aeec78c2a","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nSome customers may have experienced issues from 2026-05-19 12:39 PM UTC until 2026-05-19 2:33 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-05-19T14:36:00Z","createdAt":"2026-05-19T14:36:14.067Z","updatedAt":"2026-09-17T01:57:43.745715Z"},{"id":"cf4ae507c4026d579c771e7700338a25","body":"We are continuing to investigate the issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-05-19T13:30:19.93Z","createdAt":"2026-05-19T13:30:19.93Z","updatedAt":"2026-05-19T13:30:19.93Z"},{"id":"865b0c07d5acc2981c8e2976d2993997","body":"We are currently investigating the issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-05-19T12:59:25.22Z","createdAt":"2026-05-19T12:59:25.22Z","updatedAt":"2026-05-19T12:59:25.22Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:00.341537Z","updatedAt":"2026-09-17T01:57:43.745715Z","components":[{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"}],"startedAt":"2026-05-19T12:59:25.22Z","monitoringAt":null,"resolvedAt":"2026-05-19T14:36:00Z"},{"id":"bced2eba6f8b575ad2c447de15df5638","incidentId":"477045951173428e9dcf3986c64665cb","title":"Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)","status":"resolved","impact":"performance_degradation","events":[{"id":"b6649613415632413424c7f25846fb4c","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nSome customers may have experienced errors from 2026-05-11 10:15 PM UTC until 2026-05-14 07:58 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-05-14T20:03:00Z","createdAt":"2026-05-14T20:03:18.112Z","updatedAt":"2026-09-17T01:55:59.04023Z"},{"id":"cdf3897e1bea20c509e1440a878e5d6d","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-05-14T19:54:26.015Z","createdAt":"2026-05-14T19:54:26.015Z","updatedAt":"2026-05-14T19:54:26.015Z"},{"id":"8543968f3d91b14da96f1a1ee8df94ba","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-05-14T19:23:56.275Z","createdAt":"2026-05-14T19:23:56.275Z","updatedAt":"2026-05-14T19:23:56.275Z"},{"id":"b65282ce0299c781e21017520ef9daee","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-05-14T18:45:41.333Z","createdAt":"2026-05-14T18:45:41.333Z","updatedAt":"2026-05-14T18:45:41.333Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:01.962226Z","updatedAt":"2026-09-17T01:55:59.04023Z","components":[{"id":"f68af159eed8c2571ccd7ef7c7e332fe","name":"EU11","status":"available"},{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"}],"startedAt":"2026-05-14T18:45:41.333Z","monitoringAt":"2026-05-14T19:54:26.015Z","resolvedAt":"2026-05-14T20:03:00Z"},{"id":"a027b2d4e1b6222b86b181e77d8a525a","incidentId":"f97fa2439cc37c3a7a5404c140badef3","title":"Workflow Reports Experiencing Timeout Errors (Incident 4874)","status":"resolved","impact":"performance_degradation","events":[{"id":"51c85d43cf1f2a54cf4f110d23131151","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nSome customers may have experienced errors from 2026-04-19 10:00 PM UTC until 2026-05-13 02:20 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-05-13T14:18:00Z","createdAt":"2026-05-13T14:18:38.938Z","updatedAt":"2026-09-17T01:55:27.569507Z"},{"id":"74a38a4e816489cc13280517e8ddea0d","body":"A fix has been implemented and we are observing telemetry to validate.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-05-13T13:41:28.962Z","createdAt":"2026-05-13T13:41:28.962Z","updatedAt":"2026-05-13T13:41:28.962Z"},{"id":"1ee31f939230a41d6b70e673e5510145","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-05-13T11:50:18.576Z","createdAt":"2026-05-13T11:50:18.576Z","updatedAt":"2026-05-13T11:50:18.576Z"},{"id":"7b14a086dfde3c41c05aaacb052f5520","body":"Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-05-13T11:49:51.588Z","createdAt":"2026-05-13T11:49:51.588Z","updatedAt":"2026-05-13T11:49:51.588Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:02.480012Z","updatedAt":"2026-09-17T01:55:27.569507Z","components":[{"id":"f68af159eed8c2571ccd7ef7c7e332fe","name":"EU11","status":"available"},{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"}],"startedAt":"2026-05-13T11:49:51.588Z","monitoringAt":"2026-05-13T13:41:28.962Z","resolvedAt":"2026-05-13T14:18:00Z"},{"id":"4e227adff3d7f4303ce2d474d66e8fce","incidentId":"317c0335c1c67972c340459c070aa95a","title":"Users may experience timeouts when attempting to complete document transactions (Incident 4866)","status":"resolved","impact":"performance_degradation","events":[{"id":"aa32e7e6252f3c2256a8bcf81dec70a0","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-05-12 05:22 PM UTC until 2026-05-12 08:59 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-05-12T20:58:00Z","createdAt":"2026-05-12T20:58:02.503Z","updatedAt":"2026-09-17T01:54:26.722693Z"},{"id":"9270f096a53549cfb22bba3ff5399362","body":"We are continuing to monitor for any further issues.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-05-12T20:51:32.825Z","createdAt":"2026-05-12T20:51:32.825Z","updatedAt":"2026-05-12T20:51:32.825Z"},{"id":"4a4d06b7d2979c7c23391ff2d775b669","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-05-12T19:51:39.448Z","createdAt":"2026-05-12T19:51:39.448Z","updatedAt":"2026-05-12T19:51:39.448Z"},{"id":"e25f4613dbfba930c7237647163fc08c","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-05-12T19:33:33.727Z","createdAt":"2026-05-12T19:33:33.727Z","updatedAt":"2026-05-12T19:33:33.727Z"},{"id":"84954fa250319678b07d737e9c38ffcc","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-05-12T18:43:06.872Z","createdAt":"2026-05-12T18:43:06.872Z","updatedAt":"2026-05-12T18:43:06.872Z"},{"id":"9b19bb1423f2b9dc8b24e43816022439","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-05-12T18:17:05.042Z","createdAt":"2026-05-12T18:17:05.042Z","updatedAt":"2026-05-12T18:17:05.042Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:02.980548Z","updatedAt":"2026-09-17T01:54:26.722693Z","components":[{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"}],"startedAt":"2026-05-12T18:17:05.042Z","monitoringAt":"2026-05-12T20:51:32.825Z","resolvedAt":"2026-05-12T20:58:00Z"},{"id":"5a5cac78ca5371a985f39a05dd3a4c91","incidentId":"43e3b653707857a170f44d678801738e","title":"Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862)","status":"resolved","impact":"performance_degradation","events":[{"id":"9d4833362bc1edf618a1c7e7564be5f7","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-05-12 01:29 PM UTC until 2026-05-12 04:01 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-05-12T19:26:00Z","createdAt":"2026-05-12T19:26:49.942Z","updatedAt":"2026-09-17T01:53:43.885724Z"},{"id":"6e8f3dd2690d0166eaf37b7bf8dc5414","body":"A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-05-12T15:55:07.934Z","createdAt":"2026-05-12T15:55:07.934Z","updatedAt":"2026-05-12T15:55:07.934Z"},{"id":"b3405a9e3001a881f2337b249f6979dd","body":"Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional: \n\nTo restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:\n\nhttps://login.springcm.com\nOnce this URL has been added to your allowlist, you should be able to log in without any further issues.\n\nFurther investigation with our engineering teams is underway to fully resolve this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-05-12T15:20:13.582Z","createdAt":"2026-05-12T15:20:13.582Z","updatedAt":"2026-05-12T15:20:13.582Z"},{"id":"92af3e9c91b5d78d1fe6156efdb2ddfb","body":"Our engineering teams have deployed a fix and we are now monitoring to validate.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-05-12T14:24:33.882Z","createdAt":"2026-05-12T14:24:33.882Z","updatedAt":"2026-05-12T14:24:33.882Z"},{"id":"5e1c74c1d9411e099faac0ddce39f1e9","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-05-12T14:23:56.299Z","createdAt":"2026-05-12T14:23:56.299Z","updatedAt":"2026-05-12T14:23:56.299Z"},{"id":"9c609dc24d576fab0844221d64d632ab","body":"We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM. \n\nTo restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:\n\nhttps://login.springcm.com\nOnce this URL has been added to your allowlist, you should be able to log in without any further issues.\n\nFurther investigation with our engineering teams is underway to fully resolve this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-05-12T13:42:13.68Z","createdAt":"2026-05-12T13:42:13.68Z","updatedAt":"2026-05-12T13:42:13.68Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:04.038021Z","updatedAt":"2026-09-17T01:53:43.885724Z","components":[{"id":"f68af159eed8c2571ccd7ef7c7e332fe","name":"EU11","status":"available"},{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"},{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"},{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"},{"id":"b168c06ef95c6967d1fc2a839a3d439a","name":"S1.US","status":"available"},{"id":"e3728f42f402c16b549ce4131306cc90","name":"S2.US","status":"available"},{"id":"601525db36a0da2280014cd7224eb286","name":"S1.EU","status":"available"},{"id":"2f52902fd6104f7f3555d58fc5aa3a79","name":"S1.AU","status":"available"},{"id":"b0f77384044fc278b4a2a059875caf41","name":"US11","status":"available"},{"id":"ea9189ec6339902f8c532c28a903d5c3","name":"US12","status":"available"},{"id":"cc5d3cf29528defaa4428b2ec89a3520","name":"US13","status":"available"},{"id":"048278d879f39cb5044802085c38cd90","name":"UAT NA11","status":"available"},{"id":"f005b47c09853268c8645fbeef67fba0","name":"DEMO S1","status":"available"}],"startedAt":"2026-05-12T13:42:13.68Z","monitoringAt":"2026-05-12T15:55:07.934Z","resolvedAt":"2026-05-12T19:26:00Z"},{"id":"e460b007881374d9fed5d02fbb21f139","incidentId":"bfa1ca78992d7e58999234064a32f1d7","title":"Users may encounter errors that will prevent document uploading or envelope creation (Incident 4860)","status":"resolved","impact":"performance_degradation","events":[{"id":"c15fc8bf5aae65f41d297f2ecff981df","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-05-11 09:21 PM UTC until 2026-05-11 11:14 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-05-12T00:01:00Z","createdAt":"2026-05-12T00:01:40.533Z","updatedAt":"2026-09-17T01:49:16.601254Z"},{"id":"ae23408a98793e75817bfc6982f1baa0","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-05-11T23:14:00.83Z","createdAt":"2026-05-11T23:14:00.83Z","updatedAt":"2026-05-11T23:14:00.83Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:04.590391Z","updatedAt":"2026-09-17T01:49:16.601254Z","components":[{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"}],"startedAt":"2026-05-11T23:14:00.83Z","monitoringAt":null,"resolvedAt":"2026-05-12T00:01:00Z"},{"id":"bf9e20aea71dc37f7a2ff49acebc35fb","incidentId":"bc25ae4a235c22fb2b631b44959227ed","title":"Send Latency in EU (Incident 4776)","status":"resolved","impact":"performance_degradation","events":[{"id":"942d422e32c06fc0846ba0bd49e822e7","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced latency from 2026-04-28 08:07 AM UTC until 2026-04-28 09:46 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-04-28T09:40:00Z","createdAt":"2026-04-28T09:40:32.657Z","updatedAt":"2026-09-17T01:45:52.502818Z"},{"id":"f99718d1edfc5799f360f7c1175d4fed","body":"A fix has been implemented and engineers are now monitoring telemetry to validate.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-04-28T09:30:52.789Z","createdAt":"2026-04-28T09:30:52.789Z","updatedAt":"2026-04-28T09:30:52.789Z"},{"id":"072d1e9eb87f15e067f8d2f75aac18b2","body":"Engineers have identified a root cause and are working on releasing a fix.","status":"identified","deliverNotifications":false,"displayAt":"2026-04-28T09:24:29.975Z","createdAt":"2026-04-28T09:24:29.975Z","updatedAt":"2026-04-28T09:24:29.975Z"},{"id":"a625dc22a597f8907a02fa7db8b2e1ee","body":"A subset of customers in EU may experience latency with Send operations. Engineering teams have been engaged and are actively triaging.","status":"investigating","deliverNotifications":false,"displayAt":"2026-04-28T09:03:05.549Z","createdAt":"2026-04-28T09:03:05.549Z","updatedAt":"2026-04-28T09:03:05.549Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:06.039976Z","updatedAt":"2026-09-17T01:45:52.502818Z","components":[{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"}],"startedAt":"2026-04-28T09:03:05.549Z","monitoringAt":"2026-04-28T09:30:52.789Z","resolvedAt":"2026-04-28T09:40:00Z"},{"id":"e1cd15f9a729a5266c21ed87acfc82a9","incidentId":"1eec181760b0a8c50a0b7fe2c813eae6","title":"Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)","status":"resolved","impact":"performance_degradation","events":[{"id":"275563fa4f55ceb107152c0fe2462199","body":"The incident has been resolved.  Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues from 2026-03-27 12:32 AM UTC until 2026-03-27 11:30 PM UTC.\n","status":"resolved","deliverNotifications":true,"displayAt":"2026-03-27T23:33:00Z","createdAt":"2026-03-27T23:33:26Z","updatedAt":"2026-09-17T01:36:37.241475Z"},{"id":"80e0d41254bee756f327b22dd1659dd9","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-03-27T22:39:13.498Z","createdAt":"2026-03-27T22:39:13.498Z","updatedAt":"2026-03-27T22:39:13.498Z"},{"id":"517bff0ac776401f71cd649646fd2352","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-27T21:00:37.551Z","createdAt":"2026-03-27T21:00:37.551Z","updatedAt":"2026-03-27T21:00:37.551Z"},{"id":"eec5536ad4c57177ff1cf9c29d349344","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-27T17:22:15.071Z","createdAt":"2026-03-27T17:22:15.071Z","updatedAt":"2026-03-27T17:22:15.071Z"},{"id":"8a66029af16e54ea3a1e2478bf74944c","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-27T16:21:26.516Z","createdAt":"2026-03-27T16:21:26.516Z","updatedAt":"2026-03-27T16:21:26.516Z"},{"id":"9b50669fa221da0b3197f358bfb5c04f","body":"Engineers are continuing to triage and develop a fix to the identified issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-27T15:42:30.38Z","createdAt":"2026-03-27T15:42:30.38Z","updatedAt":"2026-03-27T15:42:30.38Z"},{"id":"cc17218b19ef1894dd4ad720b001d5fc","body":"A potential cause has been identified, engineering teams are reproducing the issue and reviewing telemetry before applying a fix.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-27T14:59:52.152Z","createdAt":"2026-03-27T14:59:52.152Z","updatedAt":"2026-03-27T14:59:52.152Z"},{"id":"4f5b77d45375e8f247a7a9a66e25a746","body":"More engineering teams have been engaged to triage this error and investigation is continuing.","status":"investigating","deliverNotifications":false,"displayAt":"2026-03-27T14:26:23.201Z","createdAt":"2026-03-27T14:26:23.201Z","updatedAt":"2026-03-27T14:26:23.201Z"},{"id":"2d7150351dfb0661e8be6f7f008be96f","body":"Due to a recently identified issue in our UAT environments, tasks may be routed incorrectly, leading to failures. Our team is actively working on identifying the root cause and mitigating it, and we will keep you updated as progress is made. Please note that any workflows and tasks on your Production environment should not be affected, and will still be executed normally.","status":"investigating","deliverNotifications":false,"displayAt":"2026-03-27T12:41:54.183Z","createdAt":"2026-03-27T12:41:54.183Z","updatedAt":"2026-03-27T12:41:54.183Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:13.750226Z","updatedAt":"2026-09-17T01:36:37.241475Z","components":[{"id":"048278d879f39cb5044802085c38cd90","name":"UAT NA11","status":"available"},{"id":"f005b47c09853268c8645fbeef67fba0","name":"DEMO S1","status":"available"}],"startedAt":"2026-03-27T12:41:54.183Z","monitoringAt":"2026-03-27T22:39:13.498Z","resolvedAt":"2026-03-27T23:33:00Z"},{"id":"d940d40062cd668b5b04e5bb4055b13b","incidentId":"6e30713a863dba921e6776562a50845a","title":"Search Indexing Delays (Incident 4539)","status":"resolved","impact":"available","events":[{"id":"221ff79e191a283c469b7187596b5936","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues from 2026-03-17 01:25 AM UTC until 2026-03-19 04:02 AM UTC.\n","status":"resolved","deliverNotifications":true,"displayAt":"2026-03-18T08:22:00Z","createdAt":"2026-03-18T08:22:03.067Z","updatedAt":"2026-09-17T01:36:08.049653Z"},{"id":"06a3636cca2e3ebbd5e1d968adac939a","body":"As a continuation of incident 4517, a subset of customers may experience incomplete search results for historical documents older than one year. A fix is currently underway, and full resolution is anticipated by Wednesday, March 18, 2026 at 11:00 AM UTC.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-18T00:13:43Z","createdAt":"2026-03-18T00:13:43Z","updatedAt":"2026-03-18T00:13:43Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:14.713466Z","updatedAt":"2026-09-17T01:36:08.049653Z","components":[{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"}],"startedAt":"2026-03-18T00:13:43Z","monitoringAt":null,"resolvedAt":"2026-03-18T08:22:00Z"},{"id":"0ebd3954e7a55a61aa3c588ac0250555","incidentId":"936f1c90829f505d71961ff682ee6210","title":"CLM \u0026 Docusign Gen for Salesforce Customers may be having difficulties accessing EU sites (Incident 4517)","status":"resolved","impact":"service_disruption","events":[{"id":"a36c468c24f996ba76f76920f3b84a02","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\n\nSome CLM sites experienced a service disruption impacting some users\u2019 ability to access the site.  The impacted time windows are the following:\n\n\nUS11: 2026-03-14 1:20 AM UTC until 2026-03-14 9:20 AM UTC\nUS12: 2026-03-14 1:20 AM UTC until 2026-03-14 10:15 AM UTC\nUS13: 2026-03-14 1:20 AM UTC until 2026-03-14 7:35 AM UTC\nEU11: 2026-03-16 8:05 PM UTC until 2026-03-16 10:45 PM UTC\nEU21: 2026-03-14 1:20 AM UTC until 2026-03-17 00:15 AM UTC","status":"resolved","deliverNotifications":true,"displayAt":"2026-03-17T23:40:00Z","createdAt":"2026-03-17T23:40:29Z","updatedAt":"2026-09-17T01:35:25.298349Z"},{"id":"9401973939f5ec5a426c96a298e08c84","body":"We continue to monitor the environment to ensure stability. \n\nAny company logos that were missing or outdated have been updated.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-03-17T19:40:17.574Z","createdAt":"2026-03-17T19:40:17.574Z","updatedAt":"2026-03-17T19:40:17.574Z"},{"id":"11a8cbb50d7eff63b32c4b03a0329669","body":"We continue to monitor the environment to ensure stability. Updates will be posted less often during monitoring unless a significant issue develops.\n\nCustomers may notice some visual issues, such as custom logos not appearing. Services are functional.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-03-17T04:36:18.749Z","createdAt":"2026-03-17T04:36:18.749Z","updatedAt":"2026-03-17T04:36:18.749Z"},{"id":"a0cf79448326e06b1edf3bc02555b691","body":"A fix has been implemented and we are monitoring the results.\n\nCustomers may notice some visual issues, such as custom logos not appearing. Services are functional.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-03-17T00:51:18Z","createdAt":"2026-03-17T00:51:18Z","updatedAt":"2026-03-17T00:51:18Z"},{"id":"af865fbd2a25e52f888f6cddaa4cd584","body":"The failover steps for EU21 are nearing completion. A subset of customers have been enabled and we are monitoring carefully.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-16T22:03:48.864Z","createdAt":"2026-03-16T22:03:48.864Z","updatedAt":"2026-03-16T22:03:48.864Z"},{"id":"5842b535186a572a2ded14614b995c92","body":"We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-16T19:25:33.45Z","createdAt":"2026-03-16T19:25:33.45Z","updatedAt":"2026-03-16T19:25:33.45Z"},{"id":"9436acad9ba3d56dbed30b029ecdd011","body":"We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-16T17:19:40.555Z","createdAt":"2026-03-16T17:19:40.555Z","updatedAt":"2026-03-16T17:19:40.555Z"},{"id":"ea424915971888dc42f714999565607c","body":"We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-16T15:15:38.559Z","createdAt":"2026-03-16T15:15:38.559Z","updatedAt":"2026-03-16T15:15:38.559Z"},{"id":"08cf14d2c94d35ced0f2f95c5e59dc4e","body":"We are still continuing to work through the failover steps for EU21.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-16T12:49:47.319Z","createdAt":"2026-03-16T12:49:47.319Z","updatedAt":"2026-03-16T12:49:47.319Z"},{"id":"fe3e23b57708a9e8a17f6f939519c0ca","body":"We are still continuing to work through the failover steps for EU21, additional engineering resources have been engaged. EU11 is now full recovered.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-16T11:12:01Z","createdAt":"2026-03-16T11:12:01Z","updatedAt":"2026-03-16T11:12:01Z"},{"id":"f64700f5839a1a061659ec009aadda6a","body":"We are still continuing to work through the failover steps for EU21. EU11 is now showing signs of recovery and we are continuing to monitor the health of the site to ensure stability.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-16T11:03:59Z","createdAt":"2026-03-16T11:03:59Z","updatedAt":"2026-03-16T11:03:59Z"},{"id":"c4e61b564f510fdd3f1e818b02f85868","body":"We are still continuing to work through the failover steps for EU21. Eu11 Remains in a degraded state, additional engineering teams haven been engaged and triage is continuing.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-16T10:46:36.223Z","createdAt":"2026-03-16T10:46:36.223Z","updatedAt":"2026-03-16T10:46:36.223Z"},{"id":"22deb4df3400b30c5d32d34164dd5fb3","body":"We are still continuing to work through the failover steps for EU21. Engineering teams are still triaging issues on EU11.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-16T09:32:15.246Z","createdAt":"2026-03-16T09:32:15.246Z","updatedAt":"2026-03-16T09:32:15.246Z"},{"id":"75f865445021b6d0af28d7a79b3ead37","body":"We are continuing to work through the failover steps for EU21. We have identified the issue with EU11 and are now working to implement a fix to restore service.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-16T08:58:57.08Z","createdAt":"2026-03-16T08:58:57.08Z","updatedAt":"2026-03-16T08:58:57.08Z"},{"id":"3555376ec7688e0faafd0d13e2d342d9","body":"We are continuing to work through the failover steps for EU21. We are now seeing additional impact to our EU11 site and have engaged further engineering resources to triage.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-16T08:27:13.286Z","createdAt":"2026-03-16T08:27:13.286Z","updatedAt":"2026-03-16T08:27:13.286Z"},{"id":"8cab75236d97f94f8039b7d8c6045b5c","body":"We are continuing to work through the failover steps for EU21.  Meanwhile, we have implemented a fix and are seeing improved stability on our EU11 environment.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-16T06:59:15.329Z","createdAt":"2026-03-16T06:59:15.329Z","updatedAt":"2026-03-16T06:59:15.329Z"},{"id":"72360459a6ceec1779e0dbe4e463204c","body":"We are continuing to work through the failover steps for EU21.  Meanwhile, we have implemented a fix and are seeing improved stability on our EU11 environment.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-16T04:49:53.076Z","createdAt":"2026-03-16T04:49:53.076Z","updatedAt":"2026-03-16T04:49:53.076Z"},{"id":"b93d0606ecb4684434bf51df3554965d","body":"We have identified an intermittent degradation in our EU11 environment and are working on fixing it.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-16T03:31:33.533Z","createdAt":"2026-03-16T03:31:33.533Z","updatedAt":"2026-03-16T03:31:33.533Z"},{"id":"3c8cf065c4925ac9f447ae4760c53292","body":"We are continuing to work through failover steps.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-16T02:47:47Z","createdAt":"2026-03-16T02:47:47Z","updatedAt":"2026-03-16T02:47:47Z"},{"id":"6d375d103d51b8133d46c0a866c7b431","body":"We are continuing to work through failover steps.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-16T00:51:36.629Z","createdAt":"2026-03-16T00:51:36.629Z","updatedAt":"2026-03-16T00:51:36.629Z"},{"id":"b5e3600dce4b7d89dbb7226e9194aadd","body":"We have identified that the recovery of EU21 will require the failover of our compute systems. This is a complex operation and will take some time. We will provide updates every 2 hours as recovery progresses.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-15T23:25:52.241Z","createdAt":"2026-03-15T23:25:52.241Z","updatedAt":"2026-03-15T23:25:52.241Z"},{"id":"76b23f705611ac1c6539e76caf6d1e89","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-15T22:31:52.21Z","createdAt":"2026-03-15T22:31:52.21Z","updatedAt":"2026-03-15T22:31:52.21Z"},{"id":"cf4bd077f03d3ba82854cb932e415fa6","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-15T20:00:12.544Z","createdAt":"2026-03-15T20:00:12.544Z","updatedAt":"2026-03-15T20:00:12.544Z"},{"id":"db9c7f78f0be3609af5050ea5d979220","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-15T17:17:52.645Z","createdAt":"2026-03-15T17:17:52.645Z","updatedAt":"2026-03-15T17:17:52.645Z"},{"id":"f0173a1ac5f9bd558a636471f43ed141","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-15T11:40:30.089Z","createdAt":"2026-03-15T11:40:30.089Z","updatedAt":"2026-03-15T11:40:30.089Z"},{"id":"210a0bc18ea2c16980decb3e1218cad5","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-15T08:30:40.549Z","createdAt":"2026-03-15T08:30:40.549Z","updatedAt":"2026-03-15T08:30:40.549Z"},{"id":"7f03a39184e37d760146b8c9c791da04","body":"We are continuing to monitor for any further issues.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-03-15T04:23:11.233Z","createdAt":"2026-03-15T04:23:11.233Z","updatedAt":"2026-03-15T04:23:11.233Z"},{"id":"17fc26064fe77d7eecf33673b0ec426e","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-03-14T23:41:07.761Z","createdAt":"2026-03-14T23:41:07.761Z","updatedAt":"2026-03-14T23:41:07.761Z"},{"id":"9fe6ef5b9c28be117bbba1c4ce1cb5bd","body":"We are continuing to remediate impact to EU21 customers.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-14T23:11:37Z","createdAt":"2026-03-14T23:11:37Z","updatedAt":"2026-03-14T23:11:37Z"},{"id":"b20d17a4405f9da072f4c59547b915a4","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-14T22:09:15.43Z","createdAt":"2026-03-14T22:09:15.43Z","updatedAt":"2026-03-14T22:09:15.43Z"},{"id":"1a9c0ea0b920831491d87df2a3c0dfcc","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-14T20:24:28.303Z","createdAt":"2026-03-14T20:24:28.303Z","updatedAt":"2026-03-14T20:24:28.303Z"},{"id":"01ac3812f29725a0168d848a725b65a9","body":"We are continuing to remediate impact to EU11 and EU21 customers.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-14T18:27:27.687Z","createdAt":"2026-03-14T18:27:27.687Z","updatedAt":"2026-03-14T18:27:27.687Z"},{"id":"3628ad50aef6bdde14773ad7c89a17ad","body":"We are continuing to work on a fix for EU21 customers.\u00A0 EU21 customers may observe issues accessing the site.\u00A0 EU11 customers may see intermittent issues generating documents.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-14T16:58:00Z","createdAt":"2026-03-14T16:58:00Z","updatedAt":"2026-03-14T16:58:00Z"},{"id":"9eec75b1d1b7f1bf84f4a06fa20e143f","body":"A fix has been implemented for US sites as of approximately 09:00 UTC.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-03-14T16:54:06Z","createdAt":"2026-03-14T16:54:06Z","updatedAt":"2026-03-14T16:54:06Z"},{"id":"52b4124bd8e1cb9119e17393180dd966","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-14T15:59:47.224Z","createdAt":"2026-03-14T15:59:47.224Z","updatedAt":"2026-03-14T15:59:47.224Z"},{"id":"424b662e671fd55cfe9f41766e624205","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-14T14:44:00.951Z","createdAt":"2026-03-14T14:44:00.951Z","updatedAt":"2026-03-14T14:44:00.951Z"},{"id":"48895eb16d4f067a4037bfe248a21ae3","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-14T09:19:45.583Z","createdAt":"2026-03-14T09:19:45.583Z","updatedAt":"2026-03-14T09:19:45.583Z"},{"id":"6d6e7c73f9da0a70e88c59652900f4e3","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-14T09:17:53.735Z","createdAt":"2026-03-14T09:17:53.735Z","updatedAt":"2026-03-14T09:17:53.735Z"},{"id":"dbe273a39043f5ba987225891e44b5b0","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-14T06:07:11.019Z","createdAt":"2026-03-14T06:07:11.019Z","updatedAt":"2026-03-14T06:07:11.019Z"},{"id":"02cbb1c4b00a90d1b39f2472dac1c647","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-14T03:11:12.561Z","createdAt":"2026-03-14T03:11:12.561Z","updatedAt":"2026-03-14T03:11:12.561Z"},{"id":"58c3c08c7e22df82360ac19abcaa879b","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-14T02:42:30.136Z","createdAt":"2026-03-14T02:42:30.136Z","updatedAt":"2026-03-14T02:42:30.136Z"},{"id":"fec4672009393c3182c84d4280a8d762","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-03-14T02:27:30.832Z","createdAt":"2026-03-14T02:27:30.832Z","updatedAt":"2026-03-14T02:27:30.832Z"},{"id":"97d39e4009202590e0eec5c020907dac","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-03-14T02:08:12.769Z","createdAt":"2026-03-14T02:08:12.769Z","updatedAt":"2026-03-14T02:08:12.769Z"},{"id":"55573f27d9b86a83f79d8bfea8a62402","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-03-14T02:07:04.945Z","createdAt":"2026-03-14T02:07:04.945Z","updatedAt":"2026-03-14T02:07:04.945Z"}],"postmortem":{"body":"## RCA for CLM EU11, EU21, US11, US12, US13 Service Disruption Beginning March 14, 2026\n\n### Impact Summary:\n\nSome CLM sites experienced a service disruption impacting some users\u2019 ability to access the site. The impacted time windows are noted below:\n\n* US11: 2026-03-14 1:20 AM UTC to 2026-03-14 9:20 AM UTC\n* US12: 2026-03-14 1:20 AM UTC to 2026-03-14 10:15 AM UTC\n* US13: 2026-03-14 1:20 AM UTC to 2026-03-14 7:35 AM UTC\n* EU11: 2026-03-16 8:05 PM UTC to 2026-03-16 10:45 PM UTC\n* EU21: 2026-03-14 1:20 AM UTC to 2026-03-17 00:15 AM UTC\n\nCustomers in EU11 may have observed degradations across various operations from 03/14/2026 02:50 UTC to 03/14/2026 03:10 UTC, and 03/16/2026 01:25 UTC to 03/16/2026 03:55 UTC.\n\nFollowing initial recovery, some EU21 customers may have experienced the following issues until 2026-03-17 22:23 UTC: missing historical search results, failures in workflows involving search steps, missing or outdated company logos, and inaccurate reporting of Docusign envelope statuses.\n\n### Cause:\n\nThe issue was triggered by a planned security update applied to infrastructure supporting our application services. Once issues were identified, the update was rolled back. While the rollback completed successfully in unaffected environments, it did not fully complete in all cases, resulting in a subset of infrastructure entering a degraded or failed state.\n\n### Resolution:\n\nIn US11, US12 and US13 sites, recovery was achieved and service was restored by resetting affected clusters and restarting application services that had entered a failed state.\n\nEU11 required rebuilding a cluster to reallocate services and restore regular operations.\n\nRecovery efforts in EU21 required additional remediation steps and took longer to stabilize. Multiple parallel efforts were executed in an attempt to restore the failed clusters and we ultimately initiated a failover to alternate infrastructure to complete recovery and restore services.","createdAt":"2026-03-18T23:57:12.585Z","updatedAt":"2026-03-18T23:57:12.585Z"},"createdAt":"2026-06-03T02:20:15.99905Z","updatedAt":"2026-09-17T01:35:25.298349Z","components":[{"id":"f68af159eed8c2571ccd7ef7c7e332fe","name":"EU11","status":"available"},{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"},{"id":"b0f77384044fc278b4a2a059875caf41","name":"US11","status":"available"},{"id":"ea9189ec6339902f8c532c28a903d5c3","name":"US12","status":"available"},{"id":"cc5d3cf29528defaa4428b2ec89a3520","name":"US13","status":"available"}],"startedAt":"2026-03-14T02:07:04.945Z","monitoringAt":"2026-03-17T19:40:17.574Z","resolvedAt":"2026-03-17T23:40:00Z"},{"id":"c033f322ce111ae7de9bdf936c053a47","incidentId":"4703088851bd7538e5279aee304c0f73","title":"Users may encounter errors while attempting to upload or edit documents. (Incident 4504)","status":"resolved","impact":"performance_degradation","events":[{"id":"11d75396f063dc29ed9c575623121a91","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-03-04 03:04 PM UTC until 2026-03-12 10:06 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-03-12T22:06:00Z","createdAt":"2026-03-12T22:06:42Z","updatedAt":"2026-09-17T01:33:16.65912Z"},{"id":"5c1aabe485d46be60705c72c1843709e","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-03-12T21:41:06.89Z","createdAt":"2026-03-12T21:41:06.89Z","updatedAt":"2026-03-12T21:41:06.89Z"},{"id":"75504e948bc4ba1b8962fddeddaddd50","body":"We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC","status":"identified","deliverNotifications":false,"displayAt":"2026-03-12T20:49:30Z","createdAt":"2026-03-12T20:49:30Z","updatedAt":"2026-03-12T20:49:30Z"},{"id":"095fb3fad3e882f688b87d87b0be41ab","body":"We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC","status":"identified","deliverNotifications":false,"displayAt":"2026-03-12T20:23:02Z","createdAt":"2026-03-12T20:23:02Z","updatedAt":"2026-03-12T20:23:02Z"},{"id":"1c7a94dfb8b92a42dc91c0d1f2d97230","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-12T19:23:26.568Z","createdAt":"2026-03-12T19:23:26.568Z","updatedAt":"2026-03-12T19:23:26.568Z"},{"id":"726fb392179d0b9bca99c845162204ea","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-03-12T18:15:36.648Z","createdAt":"2026-03-12T18:15:36.648Z","updatedAt":"2026-03-12T18:15:36.648Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:17.162881Z","updatedAt":"2026-09-17T01:33:16.65912Z","components":[{"id":"f68af159eed8c2571ccd7ef7c7e332fe","name":"EU11","status":"available"},{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"},{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"},{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"},{"id":"048278d879f39cb5044802085c38cd90","name":"UAT NA11","status":"available"}],"startedAt":"2026-03-12T18:15:36.648Z","monitoringAt":"2026-03-12T21:41:06.89Z","resolvedAt":"2026-03-12T22:06:00Z"},{"id":"2d568957e419d851bdc1bf11dbced885","incidentId":"f528ad3f8d1f9ef1b6a3c00c1f28db31","title":"A subset of Insight customers may experience issues accessing the Product (Incident 4480)","status":"resolved","impact":"service_disruption","events":[{"id":"d7d052cb12b78034d555eb98ddd3c8ee","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues from 2026-03-10 11:00 AM UTC until 2026-03-11 00:23 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-03-11T00:24:00Z","createdAt":"2026-03-11T00:24:10.72Z","updatedAt":"2026-09-17T01:32:31.094175Z"},{"id":"54a27591d8d7f2f79bc4c2d05ecd8385","body":"We are continuing to monitor for any further issues.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-03-10T23:21:57.983Z","createdAt":"2026-03-10T23:21:57.983Z","updatedAt":"2026-03-10T23:21:57.983Z"},{"id":"f368076237809b7029f7eb5aba061553","body":"We are continuing to monitor for any further issues.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-03-10T22:02:19.208Z","createdAt":"2026-03-10T22:02:19.208Z","updatedAt":"2026-03-10T22:02:19.208Z"},{"id":"e7c5023555f123fde86e619e82077ddd","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-03-10T21:04:38.18Z","createdAt":"2026-03-10T21:04:38.18Z","updatedAt":"2026-03-10T21:04:38.18Z"},{"id":"e3b238a2c4b463003382f825045c2274","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-10T20:15:46.199Z","createdAt":"2026-03-10T20:15:46.199Z","updatedAt":"2026-03-10T20:15:46.199Z"},{"id":"0d1d770a1b98ffca2ff6af74f9da0dd2","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-10T18:49:03.51Z","createdAt":"2026-03-10T18:49:03.51Z","updatedAt":"2026-03-10T18:49:03.51Z"},{"id":"adda7f9c69a7659a31cbb911a5cd07b6","body":"Incident is actively being investigated.","status":"investigating","deliverNotifications":false,"displayAt":"2026-03-10T18:11:44.556Z","createdAt":"2026-03-10T18:11:44.556Z","updatedAt":"2026-03-10T18:11:44.556Z"},{"id":"e4530b5605ed92446ead0ef9556a27f1","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-03-10T17:28:56.032Z","createdAt":"2026-03-10T17:28:56.032Z","updatedAt":"2026-03-10T17:28:56.032Z"},{"id":"232518967449895b882d5258c5f0d02d","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-03-10T16:58:17.616Z","createdAt":"2026-03-10T16:58:17.616Z","updatedAt":"2026-03-10T16:58:17.616Z"},{"id":"a78e9523752089e5ffb1fd29e1eb191e","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-03-10T16:12:33.412Z","createdAt":"2026-03-10T16:12:33.412Z","updatedAt":"2026-03-10T16:12:33.412Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:17.675099Z","updatedAt":"2026-09-17T01:32:31.094175Z","components":[{"id":"45050065c783bd2c971638c9b713eb04","name":"NA.C","status":"available"},{"id":"c7381ea9a8a9448006588649badbadd8","name":"NA.W","status":"available"}],"startedAt":"2026-03-10T16:12:33.412Z","monitoringAt":"2026-03-10T23:21:57.983Z","resolvedAt":"2026-03-11T00:24:00Z"},{"id":"3d7b77d3e59f0e833da0e66bf55ce50c","incidentId":"8519c5dff703fc06b2dea3663df7cfe9","title":"Users may experience delays or failures when attempting to upload documents via the MuleSoft API (incident 4455)","status":"resolved","impact":"performance_degradation","events":[{"id":"9e6e86df43c99aa01d81449229c7fbcd","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors (for UAT) from 2026-02-20 06:20 PM UTC until 2026-03-06 06:29 PM UTC and (for NA11, NA21, EU11, and EU21) from 2026-03-06 01:26 AM UTC until 2026-03-06 06:42 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-03-06T18:57:00Z","createdAt":"2026-03-06T18:57:49Z","updatedAt":"2026-09-17T01:31:58.775683Z"},{"id":"8541df66ed306acdda00e121b7140019","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-03-06T18:49:13.033Z","createdAt":"2026-03-06T18:49:13.033Z","updatedAt":"2026-03-06T18:49:13.033Z"},{"id":"174251a3a3e25d0ffc441949d3771c14","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-03-06T17:37:28.893Z","createdAt":"2026-03-06T17:37:28.893Z","updatedAt":"2026-03-06T17:37:28.893Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:18.427086Z","updatedAt":"2026-09-17T01:31:58.775683Z","components":[{"id":"f68af159eed8c2571ccd7ef7c7e332fe","name":"EU11","status":"available"},{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"},{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"},{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"}],"startedAt":"2026-03-06T17:37:28.893Z","monitoringAt":"2026-03-06T18:49:13.033Z","resolvedAt":"2026-03-06T18:57:00Z"},{"id":"a0030f925bec8e84089792c016cec0a2","incidentId":"abe9884bf81bbfe44a200ab88890cf9d","title":"eSign Prod: Customers using Authorize.net to Include a One-Time Payment Request may experience issues completing envelopes (Incident 4445)","status":"resolved","impact":"performance_degradation","events":[{"id":"9c2c08778c909c36a2bfa3201107b6b9","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues from 2026-03-04 06:23 PM UTC until 2026-03-05 12:51 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-03-05T20:50:00Z","createdAt":"2026-03-05T20:50:15.335Z","updatedAt":"2026-09-17T01:31:16.619156Z"},{"id":"16d7486162a33ea3dd87ddcaa36b6076","body":"Our team is working closely with the payment gateway to resolve the issue. We are monitoring the situation and will post an update here as soon as we receive one.","status":"investigating","deliverNotifications":false,"displayAt":"2026-03-05T16:41:55.704Z","createdAt":"2026-03-05T16:41:55.704Z","updatedAt":"2026-03-05T16:41:55.704Z"},{"id":"cd752792a88576d18922228a1a845928","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-03-04T23:22:41.238Z","createdAt":"2026-03-04T23:22:41.238Z","updatedAt":"2026-03-04T23:22:41.238Z"},{"id":"21e5040d4ce67bcadc53a37faca14a42","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-03-04T19:26:28.923Z","createdAt":"2026-03-04T19:26:28.923Z","updatedAt":"2026-03-04T19:26:28.923Z"},{"id":"0cb822ab5ae169d107e4c6e2128ecb50","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-03-04T18:45:41.266Z","createdAt":"2026-03-04T18:45:41.266Z","updatedAt":"2026-03-04T18:45:41.266Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:18.988955Z","updatedAt":"2026-09-17T01:31:16.619156Z","components":[{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"}],"startedAt":"2026-03-04T18:45:41.266Z","monitoringAt":null,"resolvedAt":"2026-03-05T20:50:00Z"},{"id":"5e37050198d001cb5881a498febf2dca","incidentId":"7dd3a1ba9a6110ecd846c406c7a91d06","title":"Customers may experience latency when sending and signing (Incident 4392)","status":"resolved","impact":"performance_degradation","events":[{"id":"1ac2d6d20e82467079a8f5f8ea238de0","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues from 2026-02-24 09:25 AM UTC until 2026-02-24 11:33 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-02-24T11:59:00Z","createdAt":"2026-02-24T11:59:08.996Z","updatedAt":"2026-09-17T01:28:38.833333Z"},{"id":"7c4317e64ac00139423abc4e8775f8ef","body":"We are currently investigating the issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-02-24T10:04:36.088Z","createdAt":"2026-02-24T10:04:36.088Z","updatedAt":"2026-02-24T10:04:36.088Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:19.842452Z","updatedAt":"2026-09-17T01:28:38.833333Z","components":[{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"}],"startedAt":"2026-02-24T10:04:36.088Z","monitoringAt":null,"resolvedAt":"2026-02-24T11:59:00Z"},{"id":"60c09abb7baba9c2e230e3dd3ebad1a6","incidentId":"56d9cbd25444d899a251083645593fb7","title":"A Subset of Customers May Experience Intermittent Latency When Sending or Receiving (Incident-4356)","status":"resolved","impact":"performance_degradation","events":[{"id":"523836c8bbee57222c673168adf968af","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues from 2026-02-17 01:56 PM UTC until 2026-02-17 02:46 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-02-17T15:51:00Z","createdAt":"2026-02-17T15:51:15.948Z","updatedAt":"2026-09-17T01:28:13.411176Z"},{"id":"22382cf41d91319bcd91696f8c16adb9","body":"A subset of customers may be experiencing intermittent latency on executing send and receive jobs. Our engineering teams are engaged on this and are actively triaging.","status":"investigating","deliverNotifications":false,"displayAt":"2026-02-17T14:57:15.309Z","createdAt":"2026-02-17T14:57:15.309Z","updatedAt":"2026-02-17T14:57:15.309Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:20.338093Z","updatedAt":"2026-09-17T01:28:13.411176Z","components":[{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"}],"startedAt":"2026-02-17T14:57:15.309Z","monitoringAt":null,"resolvedAt":"2026-02-17T15:51:00Z"},{"id":"5de02aaa34a6d212835f0b8e8ba0b284","incidentId":"a0c0eeb34c0a8d998a1f6e6a36f9daa8","title":"Users may experience slowness and failures during content uploads and downloads (Incident 4352)","status":"resolved","impact":"performance_degradation","events":[{"id":"ce29bfb56238f59a6f153ed64ed6503d","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-02-16 07:52 PM UTC until 2026-02-16 10:31 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-02-16T22:19:00Z","createdAt":"2026-02-16T22:19:29.51Z","updatedAt":"2026-09-17T01:27:44.870993Z"},{"id":"802ba9cf270fb6895aa32519e47617a6","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-02-16T21:50:51.916Z","createdAt":"2026-02-16T21:50:51.916Z","updatedAt":"2026-02-16T21:50:51.916Z"},{"id":"fdd1e3622a3dfebfefbb798a30975b13","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-02-16T21:26:17.389Z","createdAt":"2026-02-16T21:26:17.389Z","updatedAt":"2026-02-16T21:26:17.389Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:22.075254Z","updatedAt":"2026-09-17T01:27:44.870993Z","components":[{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"}],"startedAt":"2026-02-16T21:26:17.389Z","monitoringAt":null,"resolvedAt":"2026-02-16T22:19:00Z"},{"id":"f78cca00441710d64f70c35d3653f9d9","incidentId":"01d38fa78dcfd4dee041dc0cbb402e5a","title":"CLM Prod NA11 Customers are experiencing issues accessing their accounts and performing actions (Incident 4348)","status":"resolved","impact":"performance_degradation","events":[{"id":"ded93b98bd029f1642562e94d2ff5f7c","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nSome customers may have experienced errors or delays with login, browsing, generating, or previewing documents from 2026-02-15 07:47 PM UTC until 2026-02-15 09:57 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-02-15T21:56:00Z","createdAt":"2026-02-15T21:56:56Z","updatedAt":"2026-09-17T01:27:11.22526Z"},{"id":"4a9aba6059eca227e7b1cedea00b64be","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-02-15T21:45:41.643Z","createdAt":"2026-02-15T21:45:41.643Z","updatedAt":"2026-02-15T21:45:41.643Z"},{"id":"a4926f345788122ae962ee1f06bad317","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-02-15T20:50:32.428Z","createdAt":"2026-02-15T20:50:32.428Z","updatedAt":"2026-02-15T20:50:32.428Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:22.584846Z","updatedAt":"2026-09-17T01:27:11.22526Z","components":[{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"}],"startedAt":"2026-02-15T20:50:32.428Z","monitoringAt":null,"resolvedAt":"2026-02-15T21:56:00Z"},{"id":"9c8aee782d4aff16367291c71b0c59bf","incidentId":"fab866a950e6bb98048f2c171b2b9c44","title":"Customers may observe degradation in Demo/UAT for Navigator, Prepare, Webforms, and IAM ingestion (Incident 4346)","status":"resolved","impact":"performance_degradation","events":[{"id":"be66c12a09ebbe5f4494e8db19f9e510","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues from 2026-02-15 09:03 AM UTC until 2026-02-15 04:59 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-02-15T17:26:00Z","createdAt":"2026-02-15T17:26:42.864Z","updatedAt":"2026-09-17T01:26:44.58025Z"},{"id":"cfeba216e9802d8c7b7103e97d726ac2","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-02-15T17:13:58.32Z","createdAt":"2026-02-15T17:13:58.32Z","updatedAt":"2026-02-15T17:13:58.32Z"},{"id":"94afc758aec92caff9b5f0facdde9c5a","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-02-15T17:13:49.667Z","createdAt":"2026-02-15T17:13:49.667Z","updatedAt":"2026-02-15T17:13:49.667Z"},{"id":"f55b30550ea2408e59ee195e794598e4","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-02-15T17:02:19.73Z","createdAt":"2026-02-15T17:02:19.73Z","updatedAt":"2026-02-15T17:02:19.73Z"},{"id":"c6e7285d253913b518cbfad3b12d48b7","body":"We are continuing to investigate this issue with Microsoft.","status":"investigating","deliverNotifications":false,"displayAt":"2026-02-15T16:18:43.456Z","createdAt":"2026-02-15T16:18:43.456Z","updatedAt":"2026-02-15T16:18:43.456Z"},{"id":"f568353861cd80b099f65a6a7fb433ca","body":"Some DEMO/UAT customers may experience issues with several functionalities including but not limited to:\n\n- Webforms fail to save\n- Document ingestion failure\n- ID verification fields and healthcare fields not available in prepare\n- Parts of Navigator failure to load","status":"investigating","deliverNotifications":false,"displayAt":"2026-02-15T14:10:16.996Z","createdAt":"2026-02-15T14:10:16.996Z","updatedAt":"2026-02-15T14:10:16.996Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:23.733019Z","updatedAt":"2026-09-17T01:26:44.58025Z","components":[{"id":"53b813bdb76943836adc102fd96928fd","name":"DEMO","status":"available"},{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"}],"startedAt":"2026-02-15T14:10:16.996Z","monitoringAt":"2026-02-15T17:13:58.32Z","resolvedAt":"2026-02-15T17:26:00Z"},{"id":"0e77130655bf8e41e8583bced73fa9af","incidentId":"79d4aa6d931eea21ec76710692b5054d","title":"Customers may experience latency when attempting to load the admin console (DIRCA-4249)","status":"resolved","impact":"performance_degradation","events":[{"id":"d5ca1906eadde7c297d88cfb25694d8e","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced latency or errors from 2026-02-02 3:00 PM UTC until 2026-02-02 4:00 PM UTC","status":"resolved","deliverNotifications":true,"displayAt":"2026-02-02T17:07:00Z","createdAt":"2026-02-02T17:07:46.423Z","updatedAt":"2026-09-17T01:24:54.995395Z"},{"id":"c8f3a60893e7c9ed57f6a44431a11369","body":"Performance has improved and we are monitoring.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-02-02T16:27:47Z","createdAt":"2026-02-02T16:27:47Z","updatedAt":"2026-02-02T16:27:47Z"},{"id":"f3065b0549b37143d9eeb986e1cfa62d","body":"We are currently investigating the issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-02-02T16:15:12.611Z","createdAt":"2026-02-02T16:15:12.611Z","updatedAt":"2026-02-02T16:15:12.611Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:26.060287Z","updatedAt":"2026-09-17T01:24:54.995395Z","components":[{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"}],"startedAt":"2026-02-02T16:15:12.611Z","monitoringAt":"2026-02-02T16:27:47Z","resolvedAt":"2026-02-02T17:07:00Z"},{"id":"894fc446705fa53d6ea687a596f0dae0","incidentId":"02b25a954ee860dd32535c95a1bcea15","title":"Users may experience issues with tabs being automatically deleted during envelope creation (DIRCA-4228)","status":"resolved","impact":"performance_degradation","events":[{"id":"a235401bcb7f1d0192dabf78fbcc3c7c","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-01-29 03:32 AM UTC to 2026-01-29 05:04 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-01-29T17:19:00Z","createdAt":"2026-01-29T17:19:36.115Z","updatedAt":"2026-09-17T01:23:44.270339Z"},{"id":"fdb842b5d6f52013be5cbe82365d35fa","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-01-29T17:17:15.25Z","createdAt":"2026-01-29T17:17:15.25Z","updatedAt":"2026-01-29T17:17:15.25Z"},{"id":"8fcda35a42c76eee748fdfd836c3fdd4","body":"Temporary Workaround\n\nCustomers can switch back to the old User Interface by following these steps:\n\nGo to Admin\nSelect Sending Settings\nDisable \u201CNew Sending Experience\u201D\nSave changes","status":"identified","deliverNotifications":false,"displayAt":"2026-01-29T16:59:15.875Z","createdAt":"2026-01-29T16:59:15.875Z","updatedAt":"2026-01-29T16:59:15.875Z"},{"id":"94f722cc8489a1304870650a34c8b16c","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-01-29T16:53:29Z","createdAt":"2026-01-29T16:53:29Z","updatedAt":"2026-01-29T16:53:29Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:27.836985Z","updatedAt":"2026-09-17T01:23:44.270339Z","components":[{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"},{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"},{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"},{"id":"cfa7bc1c250d51d8d41c56766257d415","name":"FedRAMP","status":"available"},{"id":"353f07aba0d0b80d0a9573b9043cc46e","name":"JP1","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"},{"id":"7c705a3c9b6d2999575c4a467e0c2602","name":"USFED","status":"available"},{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"}],"startedAt":"2026-01-29T16:53:29Z","monitoringAt":"2026-01-29T17:17:15.25Z","resolvedAt":"2026-01-29T17:19:00Z"},{"id":"308030a98d3052963708f287f78f5295","incidentId":"6e512bc416544fd024e224eda4fd6def","title":"NA1/NA2/NA3/NA4 Agreement Desk Customers may experience issues creating or viewing tickets (DIRCA-4204)","status":"resolved","impact":"performance_degradation","events":[{"id":"b89b5155fe67501693cdc53529f5beb9","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have been unable to create tickets and view newly created tickets from 2026-01-26 04:30 PM UTC until 2026-01-26 07:25 PM UTC","status":"resolved","deliverNotifications":true,"displayAt":"2026-01-26T19:42:00Z","createdAt":"2026-01-26T19:42:28.95Z","updatedAt":"2026-09-17T01:22:28.393097Z"},{"id":"925567266235d7c03350ca4391c46cf8","body":"We are investigating an issue impacting Agreement Desk in NA1 - NA4.\n\nSome customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.\n\nWe will share updates as more information becomes available.","status":"investigating","deliverNotifications":false,"displayAt":"2026-01-26T19:37:09.823Z","createdAt":"2026-01-26T19:37:09.823Z","updatedAt":"2026-01-26T19:37:09.823Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:28.398126Z","updatedAt":"2026-09-17T01:22:28.393097Z","components":[{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"}],"startedAt":"2026-01-26T19:37:09.823Z","monitoringAt":null,"resolvedAt":"2026-01-26T19:42:00Z"},{"id":"4eec176d71b938fd247064412a3a9efd","incidentId":"02c7acab20f43198235720282d1a5c89","title":"Users may experience reporting data delays (DIRCA-4177)","status":"resolved","impact":"performance_degradation","events":[{"id":"b2b7905cf714726aad9dd68c808ec3d9","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced reporting data delays from 2026-01-18 03:00 PM UTC until 2026-01-24 10:33 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-01-24T23:55:00Z","createdAt":"2026-01-24T23:55:26Z","updatedAt":"2026-09-17T01:21:50.942302Z"},{"id":"7d94f391bb7946491e304ae376e8009e","body":"We are continuing to work on a fix.  Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.","status":"identified","deliverNotifications":false,"displayAt":"2026-01-24T21:20:17.394Z","createdAt":"2026-01-24T21:20:17.394Z","updatedAt":"2026-01-24T21:20:17.394Z"},{"id":"39578f23ebdc3c6b9832da039a97d206","body":"We are continuing to work on a fix.  Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.","status":"identified","deliverNotifications":false,"displayAt":"2026-01-23T02:07:23.035Z","createdAt":"2026-01-23T02:07:23.035Z","updatedAt":"2026-01-23T02:07:23.035Z"},{"id":"31675ab2cf3fc649ee7f46ec085eae37","body":"The issue has been identified and a fix is being scheduled.","status":"identified","deliverNotifications":false,"displayAt":"2026-01-23T00:07:54.494Z","createdAt":"2026-01-23T00:07:54.494Z","updatedAt":"2026-01-23T00:07:54.494Z"},{"id":"f2915f96c699d560818ac620cb041397","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-01-22T23:31:38.384Z","createdAt":"2026-01-22T23:31:38.384Z","updatedAt":"2026-01-22T23:31:38.384Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:29.395823Z","updatedAt":"2026-09-17T01:21:50.942302Z","components":[{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"}],"startedAt":"2026-01-22T23:31:38.384Z","monitoringAt":null,"resolvedAt":"2026-01-24T23:55:00Z"},{"id":"5d2ed5a9e82acfaf68ad49addd28801b","incidentId":"99772065876b2b612bcbc4408cfba037","title":"CLM NA11 Customers may experience issues with reports and exports timing out (DIRCA-4166)","status":"resolved","impact":"performance_degradation","events":[{"id":"c8567eb61243dac1cc53bb61e362fbb5","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced timeouts running reports or exports from 2026-01-21 12:30 PM UTC until 2026-01-21 7:40 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-01-21T20:04:00Z","createdAt":"2026-01-21T20:04:30.405Z","updatedAt":"2026-09-17T01:21:21.222863Z"},{"id":"eb003b6cc3d0ad14b2065a1fa32aa4dd","body":"Customers may experience issues with reports and exports timing out. Teams have identified the issue and are working towards a resolution","status":"identified","deliverNotifications":false,"displayAt":"2026-01-21T18:28:39.71Z","createdAt":"2026-01-21T18:28:39.71Z","updatedAt":"2026-01-21T18:28:39.71Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:29.903116Z","updatedAt":"2026-09-17T01:21:21.222863Z","components":[{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"}],"startedAt":"2026-01-21T18:28:39.71Z","monitoringAt":null,"resolvedAt":"2026-01-21T20:04:00Z"},{"id":"a85b8ed95404a9a1ed7061194735a025","incidentId":"9e10380385589524b8dbe88db7d2d6a2","title":"CLM NA11 Customers may experience latency (DIRCA-4165)","status":"resolved","impact":"performance_degradation","events":[{"id":"6cf454abb427205fe9ae53f10ded6dbf","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-01-21T20:00:00Z","createdAt":"2026-01-21T20:00:07Z","updatedAt":"2026-09-17T01:20:02.742284Z"},{"id":"d3dd0b6da62a8176bbff7a179f555ad8","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-01-21T19:17:55.148Z","createdAt":"2026-01-21T19:17:55.148Z","updatedAt":"2026-01-21T19:17:55.148Z"},{"id":"5cb3a09cea0b7f7e50488b93ff495961","body":"We continue to investigate. The latency is intermittent.","status":"investigating","deliverNotifications":false,"displayAt":"2026-01-21T18:37:47.721Z","createdAt":"2026-01-21T18:37:47.721Z","updatedAt":"2026-01-21T18:37:47.721Z"},{"id":"1983b370623a2b53d7e496d6237a6abe","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-01-21T18:09:58.791Z","createdAt":"2026-01-21T18:09:58.791Z","updatedAt":"2026-01-21T18:09:58.791Z"},{"id":"780ef8fb424e7d2d4b24e346d68d561b","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-01-21T17:49:39.405Z","createdAt":"2026-01-21T17:49:39.405Z","updatedAt":"2026-01-21T17:49:39.405Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:31.114993Z","updatedAt":"2026-09-17T01:20:02.742284Z","components":[{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"}],"startedAt":"2026-01-21T17:49:39.405Z","monitoringAt":null,"resolvedAt":"2026-01-21T20:00:00Z"},{"id":"8fa2887ba781eba87168eafe819be490","incidentId":"488a8475f8c9ed86dabdc022272b69a9","title":"NA4 PROD eSign: Users may experience latency or errors when navigating the site (DIRCA-4154)","status":"resolved","impact":"performance_degradation","events":[{"id":"eff777d0209d5bf92dd8ee254f3296e3","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced latency or errors from 2026-01-20 5:00 PM UTC until 2026-01-20 6:00 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-01-20T18:00:00Z","createdAt":"2026-01-20T18:00:31Z","updatedAt":"2026-09-17T01:19:27.046974Z"},{"id":"f2a577e8880bcd56de1566ef355bd18c","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-01-20T17:47:07Z","createdAt":"2026-01-20T17:47:07Z","updatedAt":"2026-01-20T17:47:07Z"},{"id":"8d3b804d26d7b06ade1ec4fccaaae8eb","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-01-20T17:43:14Z","createdAt":"2026-01-20T17:43:14Z","updatedAt":"2026-01-20T17:43:14Z"},{"id":"3a085a046b0e5b52e8276e729e3ae788","body":"Users may experience throttling errors and/or rejected requests on their accounts.","status":"investigating","deliverNotifications":false,"displayAt":"2026-01-20T17:03:53Z","createdAt":"2026-01-20T17:03:53Z","updatedAt":"2026-01-20T17:03:53Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:31.643699Z","updatedAt":"2026-09-17T01:19:27.046974Z","components":[{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"}],"startedAt":"2026-01-20T17:03:53Z","monitoringAt":null,"resolvedAt":"2026-01-20T18:00:00Z"},{"id":"f669baa9672e628bee30805a0edd6a3b","incidentId":"fe97be8115f0900bda5284206cbd7497","title":"Delays or Timeouts with Document Preview and Saving of New Documents (DIRCA-4135)","status":"resolved","impact":"performance_degradation","events":[{"id":"64a95812f65773575948c032952148dc","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced latency or errors from 2026-1-15 04:24 PM UTC until 2026-1-15 7:30 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-01-15T19:52:00Z","createdAt":"2026-01-15T19:52:06Z","updatedAt":"2026-09-17T01:18:57.817191Z"},{"id":"387b61fa0e58ae769262ba4126dfb0e0","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-01-15T19:31:22.885Z","createdAt":"2026-01-15T19:31:22.885Z","updatedAt":"2026-01-15T19:31:22.885Z"},{"id":"39b5acb5129e0651e5fd385ae2a2f9f9","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-01-15T19:15:57.159Z","createdAt":"2026-01-15T19:15:57.159Z","updatedAt":"2026-01-15T19:15:57.159Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:32.380487Z","updatedAt":"2026-09-17T01:18:57.817191Z","components":[{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"}],"startedAt":"2026-01-15T19:15:57.159Z","monitoringAt":"2026-01-15T19:31:22.885Z","resolvedAt":"2026-01-15T19:52:00Z"},{"id":"278845df32bcc65581c2b8407436cfb8","incidentId":"e5b777944b99848db8ff55e91b5da8bd","title":"Failures Sending SMS Notifications to Japan Recipients (DIRCA-4145)","status":"resolved","impact":"available","events":[{"id":"ef7638f0c8b858c531932655e87f0932","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nSome customers may have experienced a failure to deliver SMS notifications to Japanese cell phone recipients (due to a telecom outage) from 2026-01-15 12:42:18 AM UTC until 2026-1-16 11:16:00 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-01-15T01:00:00Z","createdAt":"2026-01-15T01:00:00Z","updatedAt":"2026-09-17T01:18:25.691637Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:33.587998Z","updatedAt":"2026-09-17T01:18:25.691637Z","components":[],"startedAt":"2026-01-15T01:00:00Z","monitoringAt":null,"resolvedAt":"2026-01-15T01:00:00Z"},{"id":"5f8f7960510f7feb745925a3f6e1af61","incidentId":"a8dc121fd459e707ecd13cce991ac849","title":"Some customers may be unable to switch accounts within the eSign (DIRCA-4105)","status":"resolved","impact":"performance_degradation","events":[{"id":"04d52b601a9604fdc8cebb22a905e531","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-01-07 07:45 PM UTC until 2026-01-08 01:32 PM UTC","status":"resolved","deliverNotifications":true,"displayAt":"2026-01-07T19:45:00Z","createdAt":"2026-01-07T19:45:00Z","updatedAt":"2026-09-17T01:17:08.594771Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:35.398645Z","updatedAt":"2026-09-17T01:17:08.594771Z","components":[],"startedAt":"2026-01-07T19:45:00Z","monitoringAt":null,"resolvedAt":"2026-01-07T19:45:00Z"},{"id":"2ef59c6e946a949e56758e88d06066f7","incidentId":"3d42273e423d1e6a7910f860f4aa1fa8","title":"Some CLM NA21 customers may experience latency and timeouts when logging in, browsing documents, or performing workflow tasks (DIRCA-3921)","status":"resolved","impact":"performance_degradation","events":[{"id":"9831d1be6f9f4ee012bf7363f1c61a25","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2025-12-03 11:51 PM UTC until 2025-12-04 12:10 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2025-12-04T00:51:00Z","createdAt":"2025-12-04T00:51:29.773Z","updatedAt":"2026-09-17T01:15:23.701006Z"},{"id":"3d18409f7f0f9a74733d7497f0daa456","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2025-12-04T00:46:38.973Z","createdAt":"2025-12-04T00:46:38.973Z","updatedAt":"2025-12-04T00:46:38.973Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:37.957347Z","updatedAt":"2026-09-17T01:15:23.701006Z","components":[{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"}],"startedAt":"2025-12-04T00:46:38.973Z","monitoringAt":null,"resolvedAt":"2025-12-04T00:51:00Z"},{"id":"1025aacb2b5c9c7014e878611303bfc4","incidentId":"664949109bd90875372d5ed032f167a0","title":"Some users may encounter unsuccessful document uploads, version updates or other intermittent errors. (DIRCA-3912)","status":"resolved","impact":"performance_degradation","events":[{"id":"7098dda9c5c0421eea88fb4c824edc28","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2025-12-03 02:53 PM UTC until 2025-12-03 10:23 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2025-12-03T22:47:00Z","createdAt":"2025-12-03T22:47:51.644Z","updatedAt":"2026-09-17T01:12:51.931992Z"},{"id":"f51570b91df6131c971c16a3f0809001","body":"We are continuing to roll out the fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2025-12-03T21:24:04Z","createdAt":"2025-12-03T21:24:04Z","updatedAt":"2025-12-03T21:24:04Z"},{"id":"c45b1a9d87993d4f97fecf1fd94ec941","body":"A fix is being rolled out now","status":"identified","deliverNotifications":false,"displayAt":"2025-12-03T19:11:07.914Z","createdAt":"2025-12-03T19:11:07.914Z","updatedAt":"2025-12-03T19:11:07.914Z"},{"id":"0250d8c6e84653f4c626e202b86ef946","body":"New documents are unaffected. A small subset of documents created during the window are unable to be updated. We are working on a fix for the subset of documents","status":"identified","deliverNotifications":false,"displayAt":"2025-12-03T18:33:50.41Z","createdAt":"2025-12-03T18:33:50.41Z","updatedAt":"2025-12-03T18:33:50.41Z"},{"id":"62efe57c20ca33fe9d21f0e576e5952a","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2025-12-03T18:21:31.218Z","createdAt":"2025-12-03T18:21:31.218Z","updatedAt":"2025-12-03T18:21:31.218Z"},{"id":"854f5867e057173e751d4be638c24afe","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2025-12-03T17:21:52.558Z","createdAt":"2025-12-03T17:21:52.558Z","updatedAt":"2025-12-03T17:21:52.558Z"},{"id":"af547624de214f891c3e0fe9476e5486","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2025-12-03T16:59:04.412Z","createdAt":"2025-12-03T16:59:04.412Z","updatedAt":"2025-12-03T16:59:04.412Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:38.429576Z","updatedAt":"2026-09-17T01:12:51.931992Z","components":[{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"},{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"},{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"},{"id":"cc5d3cf29528defaa4428b2ec89a3520","name":"US13","status":"available"},{"id":"048278d879f39cb5044802085c38cd90","name":"UAT NA11","status":"available"}],"startedAt":"2025-12-03T16:59:04.412Z","monitoringAt":null,"resolvedAt":"2025-12-03T22:47:00Z"},{"id":"e2dd34913c23bbff6a3134c29140bc5a","incidentId":"836775369e57e1f7e332709f02581a3a","title":"Login Issues in certain regions (Incident 5572)","status":"resolved","impact":"performance_degradation","events":[{"id":"d56705c1149fb4d0e84ebabfb57b30dc","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-08-11 04:00 AM UTC until 2026-08-11 06:58 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-09-17T00:38:38.755433Z","createdAt":"2026-09-17T00:38:38.757198Z","updatedAt":"2026-09-17T00:38:38.757198Z"},{"id":"f90b07d959af676517184cd5954b3ea4","body":"Further monitoring has concluded that the fix implemented by our engineering teams has resolved this incident.","status":"resolved","deliverNotifications":true,"displayAt":"2026-08-11T06:50:45.001211Z","createdAt":"2026-08-11T06:50:46.756668Z","updatedAt":"2026-08-11T06:50:46.756668Z"},{"id":"cbfaa61d36e116be5290a5313040db29","body":"Our engineering teams have deployed a fix to the affected environments and we are monitoring our telemetry to validate.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-08-11T05:46:01.74352Z","createdAt":"2026-08-11T05:46:03.313253Z","updatedAt":"2026-08-11T05:46:03.313253Z"},{"id":"c01201a2edc19eb76474f73d345902f1","body":"Our engineering teams have identified the potential cause of this issue and we are in the process of deploying a fix.","status":"identified","deliverNotifications":true,"displayAt":"2026-08-11T05:01:20.575289Z","createdAt":"2026-08-11T05:01:21.576058Z","updatedAt":"2026-08-11T05:01:21.576058Z"},{"id":"a2601c386386685ec939f1c02cf5531a","body":"Some customers may be experiencing issues when attempting to sign in to Docusign in the AU region. Engineering teams have been engaged and we are actively triaging this issue. ","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-11T04:49:39.847009Z","createdAt":"2026-08-11T04:49:41.177675Z","updatedAt":"2026-08-11T04:49:41.177675Z"}],"postmortem":null,"createdAt":"2026-08-11T04:49:41.177675Z","updatedAt":"2026-09-17T00:38:38.757198Z","components":[{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"},{"id":"353f07aba0d0b80d0a9573b9043cc46e","name":"JP1","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"},{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"}],"startedAt":"2026-08-11T04:49:39.847009Z","monitoringAt":"2026-08-11T05:46:01.74352Z","resolvedAt":"2026-09-17T00:38:38.755433Z"},{"id":"b5bba8d9d286749a5db729c89349f126","incidentId":"ea07d42c8e9ed29f45622682c2be3905","title":"Customers may be impacted by a disruption to Salesforce (Incident 5788)","status":"resolved","impact":"available","events":[{"id":"1fd77c4c810fd1053926ca6e5e85f4a9","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Please refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433\n\nCustomers may have experienced issues (resulting from the Salesforce disruption) from 2026-09-16 07:50 A:M UTC until 2026-09-16 16:23 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-09-16T18:21:00Z","createdAt":"2026-09-16T18:21:32.288395Z","updatedAt":"2026-09-16T18:41:47.893352Z"},{"id":"2805172865cbe0c351ad524593f3a6e8","body":"Salesforce is continuing to monitor the results. Please refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433","status":"monitoring","deliverNotifications":true,"displayAt":"2026-09-16T17:40:00.228778Z","createdAt":"2026-09-16T17:40:00.229238Z","updatedAt":"2026-09-16T17:40:00.229238Z"},{"id":"9c383ece4cc5a2a11a9f93408da9f46d","body":"Salesforce has implemented a fix and are monitoring the results.  Please refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433","status":"monitoring","deliverNotifications":true,"displayAt":"2026-09-16T16:35:00Z","createdAt":"2026-09-16T16:35:58.758682Z","updatedAt":"2026-09-16T16:37:10.106023Z"},{"id":"a54014451fe21fba9e087b85131374f4","body":"Salesforce are rolling out a fix.\n\nPlease refer to the Salesforce Trust site for additional information: \nhttps://status.salesforce.com/incidents/20004433","status":"identified","deliverNotifications":true,"displayAt":"2026-09-16T12:00:12.552657Z","createdAt":"2026-09-16T12:00:12.553313Z","updatedAt":"2026-09-16T12:00:12.553313Z"},{"id":"f806e2573c88a90282ee6887d26acced","body":"Customers may experience intermittent latency and connection issues with Salesforce integrations. Additionally, customers may also experience difficulty contacting Docusign Support or viewing our support pages. Docusign services remain functional and are performing as intended.\n\nPlease refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433","status":"investigating","deliverNotifications":true,"displayAt":"2026-09-16T09:45:00Z","createdAt":"2026-09-16T09:45:56.53884Z","updatedAt":"2026-09-16T10:07:50.444797Z"}],"postmortem":null,"createdAt":"2026-09-16T09:45:56.53884Z","updatedAt":"2026-09-16T18:41:47.893352Z","components":[{"id":"2f52902fd6104f7f3555d58fc5aa3a79","name":"S1.AU","status":"available"},{"id":"601525db36a0da2280014cd7224eb286","name":"S1.EU","status":"available"},{"id":"e3728f42f402c16b549ce4131306cc90","name":"S2.US","status":"available"},{"id":"048278d879f39cb5044802085c38cd90","name":"UAT NA11","status":"available"},{"id":"f005b47c09853268c8645fbeef67fba0","name":"DEMO S1","status":"available"},{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"},{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"},{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"}],"startedAt":"2026-09-16T09:45:00Z","monitoringAt":"2026-09-16T17:40:00.228778Z","resolvedAt":"2026-09-16T18:21:00Z"},{"id":"47e2e8cc7f1cb12b2836aa578db58e79","incidentId":"52a7982cf142ed33ff534fcb11a2112d","title":"Some users were unable to preview documents (Incident 5749)","status":"resolved","impact":"performance_degradation","events":[{"id":"55a54d7d3e18377cd557062f0ff4e3e3","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues previewing documents from 2026-09-09 18:42 PM UTC until 2026-09-10 23:03 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-09-10T00:10:00Z","createdAt":"2026-09-10T00:10:41.593658Z","updatedAt":"2026-09-15T00:43:29.312501Z"},{"id":"44042b8362fcb6606a1d4532d1d09938","body":"Support teams have confirmed that mitigation steps were successful and customer impact has been mitigated. Teams are now monitoring performance.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-09-09T23:44:56.861479Z","createdAt":"2026-09-09T23:44:56.861991Z","updatedAt":"2026-09-09T23:44:56.861991Z"},{"id":"a4d787072102fdc6444631b5875cd9e6","body":"Teams have identified what they believe to be the root cause of the issue and are putting mitigation steps in play to mitigate impact for affected customers.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-09T23:19:16.339615Z","createdAt":"2026-09-09T23:19:16.3431Z","updatedAt":"2026-09-09T23:19:16.3431Z"},{"id":"b11b1cc260b8ed1ee27433c616c28d74","body":"Support teams are engaged and currently investigating reports of customers being unable to preview documents.","status":"investigating","deliverNotifications":true,"displayAt":"2026-09-09T22:06:52.844558Z","createdAt":"2026-09-09T22:06:52.872049Z","updatedAt":"2026-09-09T22:06:52.872049Z"}],"postmortem":null,"createdAt":"2026-09-09T22:06:52.872049Z","updatedAt":"2026-09-15T00:43:29.312501Z","components":[{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"}],"startedAt":"2026-09-09T22:06:52.844558Z","monitoringAt":"2026-09-09T23:44:56.861479Z","resolvedAt":"2026-09-10T00:10:00Z"},{"id":"e916da2249afd9c6e57386646dbd08b1","incidentId":"4d2ec3b615255d6c7c7ebf1740bf5457","title":"High latency affecting send and sign across production environments (Incident 5741)","status":"resolved","impact":"performance_degradation","events":[{"id":"e296248f8ae5c0762d3283b1bae9286c","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced elevated latency and errors from 2026-09-09 00:42 AM UTC until 2026-09-09 03:12 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-09-09T03:49:00Z","createdAt":"2026-09-09T03:49:59.82114Z","updatedAt":"2026-09-15T00:41:04.695622Z"},{"id":"144654f90627819cff6a3540af4b048d","body":"Teams are now investigating the settings-service while working on a forward fix and root cause investigation, in parallel. We have seen a decrease in latency for impacted customers, however both send and sign are still in a degraded state.","status":"investigating","deliverNotifications":true,"displayAt":"2026-09-09T02:32:40.061456Z","createdAt":"2026-09-09T02:32:40.064928Z","updatedAt":"2026-09-09T02:32:40.064928Z"},{"id":"14dea7726b54670ed538ca834acd7f18","body":"We are currently  investigating high latency affecting the Signing API across production environments NA1, NA2, NA3, and NA4. Teams are engaged and investigating  recent deployments to determine if a rollback is possible for mitigation.","status":"investigating","deliverNotifications":true,"displayAt":"2026-09-09T01:52:32.040768Z","createdAt":"2026-09-09T01:52:32.049015Z","updatedAt":"2026-09-09T01:52:32.049015Z"}],"postmortem":null,"createdAt":"2026-09-09T01:52:32.049015Z","updatedAt":"2026-09-15T00:41:04.695622Z","components":[{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"}],"startedAt":"2026-09-09T01:52:32.040768Z","monitoringAt":null,"resolvedAt":"2026-09-09T03:49:00Z"},{"id":"65344b65a4da00cf6caa34b1e0ba60cc","incidentId":"f410555c2d9d60dae3b9c47ea9ba2f7c","title":"CLM workflow and expression evaluation degradation and failures (Incident 5734)","status":"resolved","impact":"performance_degradation","events":[{"id":"00b04801d0674b31e8c87d71987a7b52","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-09-06 11:17 PM UTC until 2026-09-07 01:34 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-09-07T01:48:00Z","createdAt":"2026-09-07T01:48:40.913982Z","updatedAt":"2026-09-15T00:38:11.595495Z"},{"id":"780b0ae1adba08b3d65f1d3f40aa6022","body":"We have identified the issue and are implementing a fix.","status":"identified","deliverNotifications":true,"displayAt":"2026-09-07T00:57:51.171111Z","createdAt":"2026-09-07T00:57:51.941713Z","updatedAt":"2026-09-07T00:57:51.941713Z"},{"id":"fcc33359cf1278d64a55d5840af73ff7","body":"We are investigating the issue. Some customers may experience degradation and failures in CLM workflow and expression evaluation.","status":"investigating","deliverNotifications":true,"displayAt":"2026-09-07T00:18:19.011227Z","createdAt":"2026-09-07T00:18:19.874178Z","updatedAt":"2026-09-07T00:18:19.874178Z"}],"postmortem":null,"createdAt":"2026-09-07T00:18:19.874178Z","updatedAt":"2026-09-15T00:38:11.595495Z","components":[{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"}],"startedAt":"2026-09-07T00:18:19.011227Z","monitoringAt":null,"resolvedAt":"2026-09-07T01:48:00Z"},{"id":"5c02a7dfe3e34fb329263578601dc782","incidentId":"93a452abadee6fb9f144e94e5096b3ff","title":"Intermittent login and API failures (Incident 5729)","status":"resolved","impact":"performance_degradation","events":[{"id":"2b95c631bf166f9ecb0d82f08e92d938","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced Intermittent login and API failures from 2026-09-04 06:15 AM UTC until 2026-09-04 08:36 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-09-04T09:23:00Z","createdAt":"2026-09-04T09:23:35.39829Z","updatedAt":"2026-09-15T00:37:03.023618Z"},{"id":"daf729a109d794830d964d57077d4f64","body":"We are investigating the issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-09-04T08:41:18.307045Z","createdAt":"2026-09-04T08:41:19.353016Z","updatedAt":"2026-09-04T08:41:19.353016Z"}],"postmortem":null,"createdAt":"2026-09-04T08:41:19.353016Z","updatedAt":"2026-09-15T00:37:03.023618Z","components":[{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"},{"id":"353f07aba0d0b80d0a9573b9043cc46e","name":"JP1","status":"available"}],"startedAt":"2026-09-04T08:41:18.307045Z","monitoringAt":null,"resolvedAt":"2026-09-04T09:23:00Z"},{"id":"fed21396c39d25ee8f99844ae68cb8db","incidentId":"68733dfce806deeb7b832d94496a7097","title":"UI Latency Issues (Incident 5692)","status":"resolved","impact":"performance_degradation","events":[{"id":"f46f945de33be28c4be79fff09f6c0f4","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced increased latency and delays from 2026-08-31 03:15 PM UTC until 2026-08-31 04:56 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-08-31T17:29:00Z","createdAt":"2026-08-31T17:29:22.127391Z","updatedAt":"2026-09-15T00:35:44.998597Z"},{"id":"2c837150ac24ce09c5d7d96039a80ac8","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-31T16:45:45.462437Z","createdAt":"2026-08-31T16:45:46.365159Z","updatedAt":"2026-08-31T16:45:46.365159Z"},{"id":"d528f5ccb2a420b273813feee82031ef","body":"Customers may be experiencing latency when loading the CLM UI in S1.EU. We are actively investigating this issue. ","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-31T16:06:50.862567Z","createdAt":"2026-08-31T16:06:51.963438Z","updatedAt":"2026-08-31T16:06:51.963438Z"}],"postmortem":null,"createdAt":"2026-08-31T16:06:51.963438Z","updatedAt":"2026-09-15T00:35:44.998597Z","components":[{"id":"601525db36a0da2280014cd7224eb286","name":"S1.EU","status":"available"}],"startedAt":"2026-08-31T16:06:50.862567Z","monitoringAt":null,"resolvedAt":"2026-08-31T17:29:00Z"},{"id":"5cde3668e0870fac77edf83e02bfb12d","incidentId":"f4213e4906ebdb7c661f808b7261db1e","title":"Slow performance and delays for Agreement Manager, CLM, and eSign (Incident 5674)","status":"resolved","impact":"performance_degradation","events":[{"id":"6e5abcbe2df7fc0222d90790e8a4c654","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  \n\nCustomers may have experienced errors from 2026-08-27 11:27 PM UTC until 2026-08-28 01:18 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-08-28T01:49:00Z","createdAt":"2026-08-28T01:49:04.877866Z","updatedAt":"2026-09-15T00:30:28.846183Z"},{"id":"1f80ab653729077dbe7268e665b32755","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-08-28T01:27:53.800488Z","createdAt":"2026-08-28T01:27:54.618576Z","updatedAt":"2026-08-28T01:27:54.618576Z"},{"id":"f4c6e4438e7ae65be547c5967a441816","body":"The issue has been identified and we continue our work to implement a fix.","status":"identified","deliverNotifications":true,"displayAt":"2026-08-28T00:25:29.16477Z","createdAt":"2026-08-28T00:25:30.503084Z","updatedAt":"2026-08-28T00:25:30.503084Z"},{"id":"16ef88f8c7abf4486e4c375488498788","body":"We have identified the underlying cause and are working to implement a fix.","status":"identified","deliverNotifications":true,"displayAt":"2026-08-28T00:04:29.464864Z","createdAt":"2026-08-28T00:04:31.144921Z","updatedAt":"2026-08-28T00:04:31.144921Z"},{"id":"cae2779d64b6cd4ef663211f10949499","body":"We are investigating delays across the site.","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-27T23:39:06.047002Z","createdAt":"2026-08-27T23:39:07.535642Z","updatedAt":"2026-08-27T23:39:07.535642Z"}],"postmortem":null,"createdAt":"2026-08-27T23:39:07.535642Z","updatedAt":"2026-09-15T00:30:28.846183Z","components":[{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"},{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"}],"startedAt":"2026-08-27T23:39:06.047002Z","monitoringAt":"2026-08-28T01:27:53.800488Z","resolvedAt":"2026-08-28T01:49:00Z"},{"id":"d8d56c28d815649b664fa30cec778e16","incidentId":"990b161f6a869c89ab8ed4f82c973dc7","title":"Issues in JP1 with Salesforce Writeback (Incident 5648)","status":"resolved","impact":"available","events":[{"id":"288fa35e4e550fd1eb40f9b7429fc88a","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-08-22 05:44 PM UTC until 2026-08-24 02:55 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-08-24T16:19:00Z","createdAt":"2026-08-24T16:19:38.827769Z","updatedAt":"2026-09-15T00:26:36.215956Z"},{"id":"55355cd20f3f82f65d1e782a6d74857b","body":"Customers in JP1 may experience issues when writing back to Salesforce after signing a document. Engineering teams are engaged and are actively triaging this issue. ","status":"investigating","deliverNotifications":true,"displayAt":"2026-08-24T10:10:13.495037Z","createdAt":"2026-08-24T10:10:14.666643Z","updatedAt":"2026-08-24T10:10:14.666643Z"}],"postmortem":null,"createdAt":"2026-08-24T10:10:14.666643Z","updatedAt":"2026-09-15T00:26:36.215956Z","components":[{"id":"353f07aba0d0b80d0a9573b9043cc46e","name":"JP1","status":"available"}],"startedAt":"2026-08-24T10:10:13.495037Z","monitoringAt":null,"resolvedAt":"2026-08-24T16:19:00Z"},{"id":"e1a757295fe42c18d7996a1ab81e3d80","incidentId":"d92fad95d8b0520478a1ea656d865398","title":"Failures with Envelope Writeback and Status Updates (Incident 5505)","status":"resolved","impact":"performance_degradation","events":[{"id":"3b8494744d2a3cc5510dd1a0ecc49250","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Customers may have experienced errors from 2026-07-29 01:43 AM UTC until 2026-07-31 05:14 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-07-31T18:01:00Z","createdAt":"2026-07-31T18:01:39.77448Z","updatedAt":"2026-07-31T18:42:18.266941Z"},{"id":"6a931f370e6a2a0a8a9318db6dba44b9","body":"The issue has been identified and we continue our work to implement a fix.","status":"identified","deliverNotifications":true,"displayAt":"2026-07-31T17:51:01.089701Z","createdAt":"2026-07-31T17:51:02.205487Z","updatedAt":"2026-07-31T17:51:02.205487Z"},{"id":"4e3caa108379ec37dda2a17dc18ab1fd","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-07-31T17:33:32.226478Z","createdAt":"2026-07-31T17:33:33.156816Z","updatedAt":"2026-07-31T17:33:33.156816Z"},{"id":"f89cfc722c2c1dfbd8ea3935fbd9ec68","body":"We are currently investigating an issue affecting customers using the Salesforce integration across EU and NA regions. Customers may experience failures with envelope write-back and status updates, with the error: \u0022The underlying connection was closed. An unexpected error occurred on send.\u0022\n\nServices affected: Salesforce connector (envelope write-back, status updates) \nImpact: Completed envelope statuses may not be reflected in Salesforce. \n\nOur engineering teams are actively investigating the root cause across multiple workstreams. We will provide updates as the investigation progresses.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-31T17:16:28.278604Z","createdAt":"2026-07-31T17:16:29.026723Z","updatedAt":"2026-07-31T17:16:29.026723Z"},{"id":"cd88a2a75ca374b2a30d42bb18f5de22","body":"We continue to investigate the issue and additional resources have been engaged.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-31T15:23:45.10754Z","createdAt":"2026-07-31T15:23:46.139527Z","updatedAt":"2026-07-31T15:23:46.139527Z"},{"id":"267432c716ac3d9e4364a6cdea056351","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-31T15:22:11.659428Z","createdAt":"2026-07-31T15:22:12.653228Z","updatedAt":"2026-07-31T15:22:12.653228Z"},{"id":"c8290dfa0a4ec7d98b1e209e1f37bd39","body":"Customers in Europe may experience failures with envelope writeback and status update when reviewing Connect logs for DAL envelopes. Engineering teams are engaged and are actively triaging. ","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-31T12:45:00Z","createdAt":"2026-07-31T12:45:38.015119Z","updatedAt":"2026-07-31T14:01:00.302357Z"}],"postmortem":null,"createdAt":"2026-07-31T12:45:38.015119Z","updatedAt":"2026-07-31T18:42:18.266941Z","components":[{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"}],"startedAt":"2026-07-31T12:45:00Z","monitoringAt":null,"resolvedAt":"2026-07-31T18:01:00Z"},{"id":"506ad6a85655ed84d242b4fe641ff293","incidentId":"81a0d63d08e5a2aa55697a6a9dfa6051","title":"Customers may experience errors when signing up for new accounts (Incident 5500)","status":"resolved","impact":"performance_degradation","events":[{"id":"c9f05684faef2bf467e3e8b619c5d6e3","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\nCustomers may have experienced errors from 2026-07-30 06:14 PM UTC until 2026-07-30 07:47 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-07-30T20:34:00Z","createdAt":"2026-07-30T20:34:33.027831Z","updatedAt":"2026-07-30T20:43:18.08226Z"},{"id":"93dc51d57ad0523c9d99cb9539cbda31","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-07-30T19:57:58.328512Z","createdAt":"2026-07-30T19:57:59.374332Z","updatedAt":"2026-07-30T19:57:59.374332Z"},{"id":"9a9a6184574e2ebd56efedee30f3fe4b","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-30T19:32:48.599187Z","createdAt":"2026-07-30T19:32:49.507125Z","updatedAt":"2026-07-30T19:32:49.507125Z"},{"id":"d56e70a78f33cfe3559421b99f9bab28","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-30T19:24:39.644031Z","createdAt":"2026-07-30T19:24:40.838904Z","updatedAt":"2026-07-30T19:24:40.838904Z"}],"postmortem":null,"createdAt":"2026-07-30T19:24:40.838904Z","updatedAt":"2026-07-30T20:43:18.08226Z","components":[{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"}],"startedAt":"2026-07-30T19:24:39.644031Z","monitoringAt":null,"resolvedAt":"2026-07-30T20:34:00Z"},{"id":"35dacaed8387812bfac43c92d8aa766a","incidentId":"30a691a7027c92b6b9617c189641e2ff","title":"Customers may be unable to complete purchases on ecom.docusign.com (Incident 5438)","status":"resolved","impact":"performance_degradation","events":[{"id":"60432b4685f555da703205f8689e0d98","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Customers may have experienced errors from 2026-07-22 05:24 PM UTC until 2026-07-22 09:15 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-07-22T21:15:00Z","createdAt":"2026-07-22T21:15:22.197656Z","updatedAt":"2026-07-22T21:23:17.559457Z"},{"id":"c04fcd72156ff05aac7037e26ae00684","body":"The issue has been identified and we continue our work to implement a fix.","status":"identified","deliverNotifications":true,"displayAt":"2026-07-22T20:59:09.290121Z","createdAt":"2026-07-22T20:59:10.284171Z","updatedAt":"2026-07-22T20:59:10.284171Z"},{"id":"7be328c2416c51055e4393024bc82c24","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-07-22T20:10:52.701177Z","createdAt":"2026-07-22T20:10:53.744349Z","updatedAt":"2026-07-22T20:10:53.744349Z"},{"id":"12acba95edfad0a1437d39d2608811b5","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-22T20:04:25.559879Z","createdAt":"2026-07-22T20:04:26.883679Z","updatedAt":"2026-07-22T20:04:26.883679Z"}],"postmortem":null,"createdAt":"2026-07-22T20:04:26.883679Z","updatedAt":"2026-07-22T21:23:17.559457Z","components":[{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"}],"startedAt":"2026-07-22T20:04:25.559879Z","monitoringAt":null,"resolvedAt":"2026-07-22T21:15:00Z"},{"id":"a283700dbe225881f34c1853f43d8961","incidentId":"2865ebcc5fe59a2d8a59d40831710122","title":"Customers may experience errors loading PowerForms to sign envelopes (Incident 5417)","status":"resolved","impact":"performance_degradation","events":[{"id":"5ad47350a1c107d97eb8603b6b4402c9","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Customers may have experienced errors from 2026-07-17 03:55 PM UTC until 2026-07-17 05:57 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-07-17T17:54:00Z","createdAt":"2026-07-17T17:54:24.851045Z","updatedAt":"2026-07-21T01:06:53.264953Z"},{"id":"28bdd06c9ee0bb14c6ff49d7d8f72377","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-07-17T17:46:16.894723Z","createdAt":"2026-07-17T17:46:17.827431Z","updatedAt":"2026-07-17T17:46:17.827431Z"},{"id":"5c7e5f8c350d7c6652932e3146738315","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-17T17:33:46.652898Z","createdAt":"2026-07-17T17:33:48.021272Z","updatedAt":"2026-07-17T17:33:48.021272Z"}],"postmortem":null,"createdAt":"2026-07-17T17:33:48.021272Z","updatedAt":"2026-07-21T01:06:53.264953Z","components":[{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"}],"startedAt":"2026-07-17T17:33:46.652898Z","monitoringAt":null,"resolvedAt":"2026-07-17T17:54:00Z"},{"id":"547dd582dcf1f0d1a48c0a792320fca1","incidentId":"b613bdd46c12629426aeae17c9505366","title":"Customers may experience errors executing workflows and uploading documents (Incident 5399)","status":"resolved","impact":"performance_degradation","events":[{"id":"15e0afd36b01cd9c6448bde5862b6c1d","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Customers may have experienced errors from 2026-07-15 02:56 AM UTC until 2026-07-15 03:24 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-07-16T03:33:00Z","createdAt":"2026-07-16T03:33:46.846966Z","updatedAt":"2026-07-16T03:39:29.064252Z"},{"id":"dbd40d78c856191512ef354b29cc6577","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-07-16T03:27:48.521383Z","createdAt":"2026-07-16T03:27:49.659757Z","updatedAt":"2026-07-16T03:27:49.659757Z"},{"id":"a1860017494098b59325b1832f910656","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-16T03:27:38.723263Z","createdAt":"2026-07-16T03:27:40.788502Z","updatedAt":"2026-07-16T03:27:40.788502Z"}],"postmortem":null,"createdAt":"2026-07-16T03:27:40.788502Z","updatedAt":"2026-07-16T15:29:56.018216Z","components":[{"id":"048278d879f39cb5044802085c38cd90","name":"UAT NA11","status":"available"}],"startedAt":"2026-07-16T03:27:38.723263Z","monitoringAt":null,"resolvedAt":"2026-07-16T03:33:00Z"},{"id":"e3e83be9707afdf2a247a8581f56398f","incidentId":"f13a130aa85fd21839f69689a0e0bbb2","title":"Some Document Generation customers are being redirected to the CLM home page (Incident 5384)","status":"resolved","impact":"performance_degradation","events":[{"id":"b777cdf0eac91f00376e222bc2ee05ef","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Some customers may have experienced errors from 2026-07-14 03:42 AM UTC until 2026-07-15 01:43 AM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-07-15T01:49:00Z","createdAt":"2026-07-15T01:49:50.101893Z","updatedAt":"2026-07-15T02:14:02.604157Z"},{"id":"3b327b063c79dc39c1779558b279ca69","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-07-14T23:32:02.73733Z","createdAt":"2026-07-14T23:32:04.276208Z","updatedAt":"2026-07-14T23:32:04.276208Z"},{"id":"d3df5d3a5f3f2398b54db0e19099623c","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-14T21:41:30.705917Z","createdAt":"2026-07-14T21:41:32.129446Z","updatedAt":"2026-07-14T21:41:32.129446Z"},{"id":"432709c169a0236dff4133af2a89a4db","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-14T20:48:23.692526Z","createdAt":"2026-07-14T20:48:25.138665Z","updatedAt":"2026-07-14T20:48:25.138665Z"}],"postmortem":null,"createdAt":"2026-07-14T20:48:25.138665Z","updatedAt":"2026-07-15T02:14:02.604157Z","components":[{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"}],"startedAt":"2026-07-14T20:48:23.692526Z","monitoringAt":null,"resolvedAt":"2026-07-15T01:49:00Z"},{"id":"2b99f64ebc6b9bed3b2b1626353d91e6","incidentId":"425a21b3363e60e922f74284766f961a","title":"Some customers may not able to open any CLM documents (Incident 5375)","status":"resolved","impact":"performance_degradation","events":[{"id":"a651b3366a9af31a73053f489da077c4","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  \nCustomers may have experienced errors from 2026-07-13 4:37 PM UTC until 2026-07-13 08:08 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-07-13T20:19:00Z","createdAt":"2026-07-13T20:19:29.540976Z","updatedAt":"2026-07-13T20:25:50.057494Z"},{"id":"5570758aa725ce7c7c68d5830a22cd4d","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-07-13T19:55:30.677331Z","createdAt":"2026-07-13T19:55:32.317629Z","updatedAt":"2026-07-13T19:55:32.317629Z"}],"postmortem":null,"createdAt":"2026-07-13T19:55:32.317629Z","updatedAt":"2026-07-13T20:25:50.057494Z","components":[{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"},{"id":"f68af159eed8c2571ccd7ef7c7e332fe","name":"EU11","status":"available"}],"startedAt":"2026-07-13T19:55:30.677331Z","monitoringAt":null,"resolvedAt":"2026-07-13T20:19:00Z"},{"id":"accf40c917756f887c35cc4af829aaab","incidentId":"e8dc7a240734253344be67737dc682fd","title":"Powerforms Intermittently Not Loading (Incident 5345)","status":"resolved","impact":"performance_degradation","events":[{"id":"a3640c105a8da9f03fcc3ecbaf79aff4","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have seen issues loading PowerForms from 2026-07-07 11:20 PM UTC to 2026-07-08 09:45 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-07-08T21:47:00Z","createdAt":"2026-07-08T21:47:03.75668Z","updatedAt":"2026-07-09T17:19:29.360175Z"},{"id":"215cf8e790c424c994116bbf01ea29ce","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-08T21:46:44.094477Z","createdAt":"2026-07-08T21:46:46.059658Z","updatedAt":"2026-07-08T21:46:46.059658Z"}],"postmortem":null,"createdAt":"2026-07-08T21:46:46.059658Z","updatedAt":"2026-07-09T17:19:29.360175Z","components":[{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"}],"startedAt":"2026-07-08T21:46:44.094477Z","monitoringAt":null,"resolvedAt":"2026-07-08T21:47:00Z"},{"id":"d4708a64e8a485affffc51d91a5faa23","incidentId":"a3df13cea33818e7bf957dd50ffb2edf","title":"Intermittent Issues With Delivery of e-mail Notifications (Incident 5326)","status":"resolved","impact":"performance_degradation","events":[{"id":"78e5f81496ce573a637a11cf63da7229","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Customers may have experienced issues from 2026-07-06 09:30 PM UTC until 2026-07-07 04:15 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-07-07T16:48:00Z","createdAt":"2026-07-07T16:48:16.243013Z","updatedAt":"2026-07-07T16:54:33.583903Z"},{"id":"3edca97b7b8366936acd205c2dd786f9","body":"A subset of customers may experience intermittent failures of email notifications upon sending of envelopes. To mitigate this customers can log into their DocuSign account and access the envelope directly. Engineering teams have identified the issue and are currently working to resolve this issue. ","status":"identified","deliverNotifications":true,"displayAt":"2026-07-07T15:31:18.08355Z","createdAt":"2026-07-07T15:31:20.794587Z","updatedAt":"2026-07-07T15:31:20.794587Z"}],"postmortem":null,"createdAt":"2026-07-07T15:31:20.794587Z","updatedAt":"2026-07-07T16:54:33.583903Z","components":[{"id":"353f07aba0d0b80d0a9573b9043cc46e","name":"JP1","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"},{"id":"cfa7bc1c250d51d8d41c56766257d415","name":"FedRAMP","status":"available"},{"id":"138fc2a7022b0e1f9260670711fe4fea","name":"DEMO","status":"available"},{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"},{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"},{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"}],"startedAt":"2026-07-07T15:31:18.08355Z","monitoringAt":null,"resolvedAt":"2026-07-07T16:48:00Z"},{"id":"7cb8a3c6f43c5fe00c6fcceb7cd9ae8d","incidentId":"a9dccac32aaf69811458e16c698a5819","title":"Intermittent Errors and Delays (Incident 5312)","status":"resolved","impact":"performance_degradation","events":[{"id":"5099ee2a965cbde154bbc7946416fec8","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-07-05 21:50 UTC until 2026-07-05 22:22 UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-07-05T23:01:03.877018Z","createdAt":"2026-07-05T23:01:18.866121Z","updatedAt":"2026-07-05T23:01:18.866121Z"},{"id":"fb78006de1ab5c811094079d2647ffb5","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-07-05T22:50:18.002877Z","createdAt":"2026-07-05T22:50:21.071814Z","updatedAt":"2026-07-05T22:50:21.071814Z"},{"id":"9373f4cb1200ce76f6d2a38328917615","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-07-05T22:35:18.926082Z","createdAt":"2026-07-05T22:35:21.149288Z","updatedAt":"2026-07-05T22:35:21.149288Z"}],"postmortem":null,"createdAt":"2026-07-05T22:35:21.149288Z","updatedAt":"2026-07-05T23:01:18.866121Z","components":[{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"},{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"}],"startedAt":"2026-07-05T22:35:18.926082Z","monitoringAt":"2026-07-05T22:50:18.002877Z","resolvedAt":"2026-07-05T23:01:03.877018Z"},{"id":"3306c53e5e703cc818ea596b2f2409a7","incidentId":"e5cdf42d0f25aae2f78cbbebae1ab8b8","title":"Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)","status":"resolved","impact":"performance_degradation","events":[{"id":"98c4c7967c5385e05d0ddbbf361da6ae","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced latency for any sending actions involving conversions, generating documents and accessing tasks from 2026-06-25 07:36 PM UTC until 2026-06-25 10:29 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-26T20:13:00Z","createdAt":"2026-06-26T20:14:00.057689Z","updatedAt":"2026-07-02T20:52:13.920214Z"},{"id":"7d2b0fea8edc41ebc06fe40b323417bb","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-06-26T19:02:18.995262Z","createdAt":"2026-06-26T19:02:21.266197Z","updatedAt":"2026-06-26T19:02:21.266197Z"},{"id":"61d6ecb767e983e2fed8f5e4e6648891","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-06-26T18:06:14.261367Z","createdAt":"2026-06-26T18:06:16.123933Z","updatedAt":"2026-06-26T18:06:16.123933Z"}],"postmortem":null,"createdAt":"2026-06-26T18:06:16.123933Z","updatedAt":"2026-07-02T20:52:13.920214Z","components":[{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"},{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"},{"id":"b168c06ef95c6967d1fc2a839a3d439a","name":"S1.US","status":"available"}],"startedAt":"2026-06-26T18:06:14.261367Z","monitoringAt":"2026-06-26T19:02:18.995262Z","resolvedAt":"2026-06-26T20:13:00Z"},{"id":"f9619939064d54d595e6c582a91a5b86","incidentId":"a6d3df0944a8240c90cc6c81a133788b","title":"Some customers may experience errors with Sending and Signing (Incident 5252)","status":"resolved","impact":"performance_degradation","events":[{"id":"1932ffcdfda46adba934153501710daa","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Some customers may have experienced errors with Sending and Signing from 2026-06-29 11:50 PM UTC to 2026-06-30 12:26 AM UTC. ","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-30T00:37:00Z","createdAt":"2026-06-30T00:37:28.424899Z","updatedAt":"2026-06-30T00:39:17.111668Z"},{"id":"aac9136db0976f8f3e190617be2df890","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-06-30T00:26:47.392762Z","createdAt":"2026-06-30T00:26:48.704644Z","updatedAt":"2026-06-30T00:26:48.704644Z"},{"id":"2e843a853a120189db4628987493032a","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-30T00:25:36.326471Z","createdAt":"2026-06-30T00:25:38.284631Z","updatedAt":"2026-06-30T00:25:38.284631Z"}],"postmortem":null,"createdAt":"2026-06-30T00:25:38.284631Z","updatedAt":"2026-06-30T00:39:17.111668Z","components":[{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"}],"startedAt":"2026-06-30T00:25:36.326471Z","monitoringAt":null,"resolvedAt":"2026-06-30T00:37:00Z"},{"id":"35fc152048db372e433a34f6b9d0350f","incidentId":"7ec796aef6e7de3e9d7e5590d31d4ce9","title":"Customers may experience errors with Sending and Signing in NA3 (Incident 5247)","status":"resolved","impact":"performance_degradation","events":[{"id":"673bdd9b27391591e9317b9e3d2da051","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Some customers may have experienced errors with Sending and Signing in NA3  from 2026-06-29 09:00 PM UTC until 2026-06-29 09:15 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-29T22:00:00Z","createdAt":"2026-06-29T22:00:25.347551Z","updatedAt":"2026-06-29T22:54:43.689134Z"},{"id":"5de888f24490da0922d569c27d32cb13","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":true,"displayAt":"2026-06-29T21:34:43.110299Z","createdAt":"2026-06-29T21:34:44.335859Z","updatedAt":"2026-06-29T21:34:44.335859Z"},{"id":"df501c91023b2bc7529fe7b9f450fa26","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-29T21:34:02.665325Z","createdAt":"2026-06-29T21:34:04.319827Z","updatedAt":"2026-06-29T21:34:04.319827Z"},{"id":"54e481aef2b148dc78f12b9a5607f5d4","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-29T21:32:52.428466Z","createdAt":"2026-06-29T21:32:53.924141Z","updatedAt":"2026-06-29T21:32:53.924141Z"}],"postmortem":null,"createdAt":"2026-06-29T21:32:53.924141Z","updatedAt":"2026-06-29T22:54:43.689134Z","components":[{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"}],"startedAt":"2026-06-29T21:32:52.428466Z","monitoringAt":"2026-06-29T21:34:43.110299Z","resolvedAt":"2026-06-29T22:00:00Z"},{"id":"dd9bd7e89ec05ad429a3c98124b2797d","incidentId":"cffccf18c940103969f56c034f482a65","title":"Salesforce for Gen customers are unable to generate documents (Incident-5122)","status":"resolved","impact":"performance_degradation","events":[{"id":"120927568dbb215325fecc3253e1d2a6","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Salesforce for Gen customers were unable to generate documents from 2026-06-16 2:52 PM UTC until 2026-06-16 11:21 PM UTC.","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-16T23:30:00Z","createdAt":"2026-06-16T23:30:02.84471Z","updatedAt":"2026-06-16T23:51:20.913169Z"},{"id":"d7c7d04343d7fba14c7949ada747bb8a","body":"We have identified the issue and a fix is being implemented.","status":"identified","deliverNotifications":true,"displayAt":"2026-06-16T22:00:20.810262Z","createdAt":"2026-06-16T22:00:22.214171Z","updatedAt":"2026-06-16T22:00:22.214171Z"},{"id":"01638e26a356cdc3d44d98369bd50ab1","body":"We continue to investigate the issue and additional resources have been engaged.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-16T20:46:37.559304Z","createdAt":"2026-06-16T20:46:39.140373Z","updatedAt":"2026-06-16T20:46:39.140373Z"},{"id":"29393914681d019bac9d7d1ad14161d1","body":"We continue to investigate the issue and additional resources have been engaged.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-16T18:28:19.230407Z","createdAt":"2026-06-16T18:28:21.042641Z","updatedAt":"2026-06-16T18:28:21.042641Z"},{"id":"028f3d0c86835d45764e543bcb4ab81d","body":"We continue to investigate the issue and additional resources have been engaged.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-16T17:59:20.693066Z","createdAt":"2026-06-16T17:59:22.388069Z","updatedAt":"2026-06-16T17:59:22.388069Z"},{"id":"e7ca75ba9ca3a7eb3f4cd8c4e1789ba4","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-16T16:54:09.836329Z","createdAt":"2026-06-16T16:54:12.346242Z","updatedAt":"2026-06-16T16:54:12.346242Z"},{"id":"be9cf19946ce8670eb6a11ab8b6e16dc","body":"We are actively investigating this issue.","status":"investigating","deliverNotifications":true,"displayAt":"2026-06-16T16:52:57.887908Z","createdAt":"2026-06-16T16:52:59.526249Z","updatedAt":"2026-06-16T16:52:59.526249Z"}],"postmortem":null,"createdAt":"2026-06-16T16:52:59.526249Z","updatedAt":"2026-06-17T04:56:07.058295Z","components":[],"startedAt":"2026-06-16T16:52:57.887908Z","monitoringAt":null,"resolvedAt":"2026-06-16T23:30:00Z"},{"id":"538114e69a6cc2dfe5e3bf58d797862a","incidentId":"34e58e3aa1312abf4ce69f4f5ae385d5","title":"CLM: Resolved Authentication/Access Issues in EU11 (Incident 5040)","status":"resolved","impact":"performance_degradation","events":[{"id":"7382b81463ada005fa449082f5b187dd","body":"An unexpected system dependency caused a temporary service disruption affecting a subset of accounts in the CLM EU11 environment between 21:09 UTC and 22:40 UTC on June 5, 2026. During this time, impacted users may have experienced authentication errors or issues accessing certain features.\n\nThe incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. \n\nCustomers may have experienced errors from 2026-06-05 21:09 UTC until 2026-06-05 22:40 UTC","status":"resolved","deliverNotifications":true,"displayAt":"2026-06-05T23:03:00Z","createdAt":"2026-06-05T23:03:31.802865Z","updatedAt":"2026-06-08T02:25:09.634455Z"}],"postmortem":null,"createdAt":"2026-06-05T23:03:31.802865Z","updatedAt":"2026-06-08T02:25:09.634455Z","components":[{"id":"f68af159eed8c2571ccd7ef7c7e332fe","name":"EU11","status":"available"}],"startedAt":"2026-06-05T23:03:00Z","monitoringAt":null,"resolvedAt":"2026-06-05T23:03:00Z"},{"id":"04dfc28aab0cd85342ceec85b58cccbd","incidentId":"7cfe2f7c8a67e0959eee2f563f225fb6","title":"Some customers may experience failures trying to create or update expressions that use XML (DIRCA-3916)","status":"resolved","impact":"performance_degradation","events":[{"id":"d14a2f1850773cc606a60a82decd8d37","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2025-12-03 18:58 PM UTC until 2025-12-03 21:48 UTC.","status":"resolved","deliverNotifications":false,"displayAt":"2025-12-03T22:19:41Z","createdAt":"2025-12-03T22:19:41Z","updatedAt":"2025-12-03T22:19:41Z"},{"id":"67332c649745e9c7d34ee34c7969796a","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2025-12-03T22:01:45.653Z","createdAt":"2025-12-03T22:01:45.653Z","updatedAt":"2025-12-03T22:01:45.653Z"},{"id":"1e64b299ad8ab99f9339183eb2ff97b6","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2025-12-03T21:38:34.755Z","createdAt":"2025-12-03T21:38:34.755Z","updatedAt":"2025-12-03T21:38:34.755Z"},{"id":"cb71fac2f872223b8507886a4dc3ffed","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2025-12-03T21:07:35.157Z","createdAt":"2025-12-03T21:07:35.157Z","updatedAt":"2025-12-03T21:07:35.157Z"},{"id":"ac8443cdc9fa679f131880e1e230bfda","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2025-12-03T20:54:36.744Z","createdAt":"2025-12-03T20:54:36.744Z","updatedAt":"2025-12-03T20:54:36.744Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:38.920368Z","updatedAt":"2026-06-03T02:20:38.920368Z","components":[{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"},{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"},{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"}],"startedAt":"2025-12-03T20:54:36.744Z","monitoringAt":"2025-12-03T22:01:45.653Z","resolvedAt":"2025-12-03T22:19:41Z"},{"id":"592a64a0b292e002bef434b4d3d744c0","incidentId":"73c6f0fcc8c5eb72da95cdf106069dd3","title":"Customers may experience latency or failures when signing in NA1 (DIRCA-3937)","status":"resolved","impact":"service_disruption","events":[{"id":"9f369132887d91384c225f92f51ef78f","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  \n\nCustomers may have experienced latency or failures when signing in NA1  from 2025-12-08 09:41 AM UTC until 2025-12-08 11:45 AM UTC.","status":"resolved","deliverNotifications":false,"displayAt":"2025-12-08T12:38:33Z","createdAt":"2025-12-08T12:38:33Z","updatedAt":"2025-12-08T12:38:33Z"},{"id":"fa28620bd1c83554cee0472bfad04578","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2025-12-08T11:55:12.811Z","createdAt":"2025-12-08T11:55:12.811Z","updatedAt":"2025-12-08T11:55:12.811Z"},{"id":"234ba811fa30ed55a093d48f3d0fa1b2","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2025-12-08T11:22:49.395Z","createdAt":"2025-12-08T11:22:49.395Z","updatedAt":"2025-12-08T11:22:49.395Z"}],"postmortem":{"body":"# RCA for eSign NA1 Service Disruption on December 8, 2025\n\n## Impact Summary:\n\nBetween 09:41 AM and 11:45 AM UTC, a subset of customers utilizing the NA1 eSign environment experienced a disruption in service. Customers may have been unable to complete signing transactions or log in to the web interface.\n\n## Cause:\n\nDuring a routine database failover operation, an unexpected configuration error surfaced on a load balancer. This error prevented user traffic from routing correctly to the necessary systems.\n\n## Resolution:\n\nOur engineering team identified a networking misconfiguration and applied a correction. This fix restored traffic, bringing the signing service and web interface back online.","createdAt":"2025-12-09T11:50:56.547Z","updatedAt":"2025-12-09T17:20:51.995Z"},"createdAt":"2026-06-03T02:20:37.427474Z","updatedAt":"2026-06-03T02:20:37.427474Z","components":[{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"}],"startedAt":"2025-12-08T11:22:49.395Z","monitoringAt":"2025-12-08T11:55:12.811Z","resolvedAt":"2025-12-08T12:38:33Z"},{"id":"5a2da75d32f43063d3803fab98674efe","incidentId":"933d8baedbe8a9ea13cfb46e04d2e495","title":"Customers may be unable to make purchases, upgrades, or cancel subscriptions (DIRCA-3945)","status":"resolved","impact":"available","events":[{"id":"dd5bf56efda5a3aaa295a79237ae6a40","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  \n\nCustomers may have been unable to make purchases, upgrades, or cancel subscriptions from 2025-12-08 09:30 PM UTC until 2025-12-09 07:30 PM UTC.","status":"resolved","deliverNotifications":false,"displayAt":"2025-12-09T20:11:13Z","createdAt":"2025-12-09T20:11:13Z","updatedAt":"2025-12-09T20:11:13Z"},{"id":"c6c342a57b353b8153a3f712d517f692","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2025-12-09T19:51:12.977Z","createdAt":"2025-12-09T19:51:12.977Z","updatedAt":"2025-12-09T19:51:12.977Z"},{"id":"fd7041de65735f949bb9191208916ea4","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2025-12-09T19:31:45.268Z","createdAt":"2025-12-09T19:31:45.268Z","updatedAt":"2025-12-09T19:31:45.268Z"},{"id":"14fb3fe1fa6703ce3fb993051ae0a79d","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2025-12-09T19:14:10.278Z","createdAt":"2025-12-09T19:14:10.278Z","updatedAt":"2025-12-09T19:14:10.278Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:35.856678Z","updatedAt":"2026-06-03T02:20:35.856678Z","components":[],"startedAt":"2025-12-09T19:14:10.278Z","monitoringAt":"2025-12-09T19:51:12.977Z","resolvedAt":"2025-12-09T20:11:13Z"},{"id":"9a797b57448dfbe0f87c334c20deb86e","incidentId":"bf7eaa34d3ce569fbdea5fbaa7e16544","title":"Some customers may experience workflow failures (DIRCA-4101)","status":"resolved","impact":"performance_degradation","events":[{"id":"f7c03ac9a4e89e65ae6ad5aaa4b4bb48","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced workflow failures from 2026-01-05 08:00 PM UTC until 2026-01-08 07:00 PM UTC.","status":"resolved","deliverNotifications":false,"displayAt":"2026-01-08T19:17:10Z","createdAt":"2026-01-08T19:17:10Z","updatedAt":"2026-01-08T19:17:10Z"},{"id":"9d5e9ee03b9fa950ba1be654d1c8d5c4","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-01-08T18:49:36.461Z","createdAt":"2026-01-08T18:49:36.461Z","updatedAt":"2026-01-08T18:49:36.461Z"},{"id":"eba198c6f251988aa3ee17af3508d5aa","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-01-08T18:41:15.504Z","createdAt":"2026-01-08T18:41:15.504Z","updatedAt":"2026-01-08T18:41:15.504Z"}],"postmortem":{"body":"## Incident Description\n\nCLM NA11, NA21: User account access and workflow issues after background user synchronization.\n\n## Incident Time Frame\n\n2026-01-05 08:00 PM UTC to 2026-01-08 07:00PM UTC.\n\n## Cause\n\nA planned change to a supporting service that manages background user updates caused the system to think many existing users were missing for some CLM customer accounts. The system then removed those users and recreated them as new accounts, which broke the links to their existing work and some connected systems.\n\n## High Level Impact\n\nUsers in some CLM customer accounts may have been unable to see or work on some of their existing tasks. Some signing steps were cancelled and needed to be restarted.\n\n## Incident Resolution\n\nWe stopped the background updates for affected customers, restored the original user accounts, and re\u2011established the links so that users could again see and work on their tasks across all affected environments.","createdAt":"2026-01-23T18:03:10.903Z","updatedAt":"2026-01-23T18:03:10.903Z"},"createdAt":"2026-06-03T02:20:34.193147Z","updatedAt":"2026-06-03T02:20:34.193147Z","components":[{"id":"f68af159eed8c2571ccd7ef7c7e332fe","name":"EU11","status":"available"},{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"},{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"},{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"},{"id":"b0f77384044fc278b4a2a059875caf41","name":"US11","status":"available"}],"startedAt":"2026-01-08T18:41:15.504Z","monitoringAt":"2026-01-08T18:49:36.461Z","resolvedAt":"2026-01-08T19:17:10Z"},{"id":"b65e45044418ab37a34f0cc98550da18","incidentId":"7c5240654b1980d11be201f30d58ac52","title":"Users may see an error when uploading a workflow in Maestro (DIRCA-4229)","status":"resolved","impact":"performance_degradation","events":[{"id":"2a1e6cd46cdd753b48a8153fb2839438","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nSome customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.","status":"resolved","deliverNotifications":false,"displayAt":"2026-01-29T17:22:57Z","createdAt":"2026-01-29T17:22:57Z","updatedAt":"2026-01-29T17:22:57Z"},{"id":"63f6a6522ebbc050b2a89dd2f8816b88","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-01-29T17:05:54.298Z","createdAt":"2026-01-29T17:05:54.298Z","updatedAt":"2026-01-29T17:05:54.298Z"},{"id":"f11f5d51ddd6392073392c7e2bdceaa5","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-01-29T17:05:15.432Z","createdAt":"2026-01-29T17:05:15.432Z","updatedAt":"2026-01-29T17:05:15.432Z"},{"id":"bd1f1f43ef834d50b403ea1d93b1fbc9","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-01-29T16:42:06.76Z","createdAt":"2026-01-29T16:42:06.76Z","updatedAt":"2026-01-29T16:42:06.76Z"},{"id":"b192982372437601ef47036d153b3f49","body":"We are currently investigating the issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-01-29T16:34:51.241Z","createdAt":"2026-01-29T16:34:51.241Z","updatedAt":"2026-01-29T16:34:51.241Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:26.637303Z","updatedAt":"2026-06-03T02:20:26.637303Z","components":[{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"},{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"},{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"},{"id":"353f07aba0d0b80d0a9573b9043cc46e","name":"JP1","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"}],"startedAt":"2026-01-29T16:34:51.241Z","monitoringAt":null,"resolvedAt":"2026-01-29T17:22:57Z"},{"id":"c43bfb4227a998a8b21ca4357ed9a1f9","incidentId":"f255f4e57fa0874ae16bb0e5404aa164","title":"Customers may observe degradation (DIRCA-4253)","status":"resolved","impact":"performance_degradation","events":[{"id":"aad5b19fe60d6e126bc3ab27252c3479","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced degradation from 2026-02-02 11:04 PM UTC until 2026-02-03 05:42 AM UTC.","status":"resolved","deliverNotifications":false,"displayAt":"2026-02-03T01:40:11Z","createdAt":"2026-02-03T01:40:11Z","updatedAt":"2026-02-03T01:40:11Z"},{"id":"2cc54738c5c23d23a2246939c0a2355d","body":"We are continuing to monitor for any further issues.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-02-03T01:28:31.237Z","createdAt":"2026-02-03T01:28:31.237Z","updatedAt":"2026-02-03T01:28:31.237Z"},{"id":"449ab09258c96824d071a2ed042c1319","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-02-03T01:23:11.627Z","createdAt":"2026-02-03T01:23:11.627Z","updatedAt":"2026-02-03T01:23:11.627Z"},{"id":"ad215c87168792039dea41fdbdedf138","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-02-03T01:12:24.472Z","createdAt":"2026-02-03T01:12:24.472Z","updatedAt":"2026-02-03T01:12:24.472Z"},{"id":"9c86432d0b3610b11b0641193a754500","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-02-03T01:06:51.39Z","createdAt":"2026-02-03T01:06:51.39Z","updatedAt":"2026-02-03T01:06:51.39Z"}],"postmortem":{"body":"**Incident Time Frame**\n\n2026-02-02 11:04 PM UTC to 2026-02-03 05:42 AM UTC\n\n**Cause:**\n\nAn operating system update was installed on CLM infrastructure, which triggered host restarts and temporarily reduced available capacity. This resulted in service disruption across multiple sites.\n\n**Impact:**\n\nBetween 23:51 UTC on February 2\u00A0and 01:27 AM UTC on February 3, some CLM customers across UAT NA11, and Production NA11, NA21, EU11, and EU21 may have been\u00A0 unable to log in or may have encountered issues such as errors, timeouts, or partial page loads when browsing/opening documents and completing workflows.\n\nCustomers in EU21 may have additionally experienced elevated latency with admin/branding and related search paths lasting until 05:42 UTC.\n\n**Resolution:**\n\nDocusign restored affected CLM systems and restarted impacted application services. In EU21, additional triage and configurations were required and have been completed to fully return services to normal operation. Service has now been restored.","createdAt":"2026-02-04T21:48:09.291Z","updatedAt":"2026-02-04T21:50:16.74Z"},"createdAt":"2026-06-03T02:20:24.989165Z","updatedAt":"2026-06-03T02:20:24.989165Z","components":[{"id":"f68af159eed8c2571ccd7ef7c7e332fe","name":"EU11","status":"available"},{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"},{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"}],"startedAt":"2026-02-03T01:06:51.39Z","monitoringAt":"2026-02-03T01:28:31.237Z","resolvedAt":"2026-02-03T01:40:11Z"},{"id":"83a4cac9bb93920f251cf7732505524b","incidentId":"df927f71a2ea6946a403c7b55e026137","title":"A Subset of Customers May Experience Issues Accessing Insight Product (Incident 4256)","status":"resolved","impact":"service_disruption","events":[{"id":"e5ca8d41130b389f0df93c09b88fd277","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nA subset of customers may have experienced issues accessing Insight product from 2026-02-03 12:55 AM UTC until 2026-02-03 10:04 PM UTC.","status":"resolved","deliverNotifications":false,"displayAt":"2026-02-03T22:05:28Z","createdAt":"2026-02-03T22:05:28Z","updatedAt":"2026-02-03T22:05:28Z"},{"id":"89db267c4b81ce0dc9898a35616f931c","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-02-03T19:27:11.629Z","createdAt":"2026-02-03T19:27:11.629Z","updatedAt":"2026-02-03T19:27:11.629Z"},{"id":"57836c075b6e8383a27984d5b3ac5b34","body":"We are continuing to work on a fix for this issue.","status":"identified","deliverNotifications":false,"displayAt":"2026-02-03T17:25:14.766Z","createdAt":"2026-02-03T17:25:14.766Z","updatedAt":"2026-02-03T17:25:14.766Z"},{"id":"4f5f8ba6d9594a4ef686bc94f6ae1268","body":"Our engineering teams are continuing efforts to restore functionality to affected customers.","status":"identified","deliverNotifications":false,"displayAt":"2026-02-03T15:29:42.979Z","createdAt":"2026-02-03T15:29:42.979Z","updatedAt":"2026-02-03T15:29:42.979Z"},{"id":"7fd0bec0c629f538fb16140b9454b2c6","body":"A subset of customers may still be experiencing issues with accessing their Insight product after the maintenance window. Our engineering teams are actively engaged and in progress of remediation.","status":"identified","deliverNotifications":false,"displayAt":"2026-02-03T14:01:04.59Z","createdAt":"2026-02-03T14:01:04.59Z","updatedAt":"2026-02-03T14:01:04.59Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:24.497111Z","updatedAt":"2026-06-03T02:20:24.497111Z","components":[{"id":"fc5704ae014940760abb0462b275533a","name":"NA.E","status":"available"},{"id":"c7381ea9a8a9448006588649badbadd8","name":"NA.W","status":"available"}],"startedAt":"2026-02-03T14:01:04.59Z","monitoringAt":null,"resolvedAt":"2026-02-03T22:05:28Z"},{"id":"f332489bc456f33f77188176d7d6116b","incidentId":"baa232e2dabf965f1444642acfd21f94","title":"User Membership Group Update Delays (Incident 4672)","status":"resolved","impact":"performance_degradation","events":[{"id":"0bfff81c1f740d84b151f3f8d63dcdd8","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced delays from 2026-04-09 04:24 AM UTC until 2026-04-09 09:22 PM UTC.","status":"resolved","deliverNotifications":false,"displayAt":"2026-04-09T21:23:41Z","createdAt":"2026-04-09T21:23:41Z","updatedAt":"2026-04-09T21:23:41Z"},{"id":"4276c972ca41ebb27f04a8f04f81e152","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-04-09T21:01:04.67Z","createdAt":"2026-04-09T21:01:04.67Z","updatedAt":"2026-04-09T21:01:04.67Z"},{"id":"af9210d92b0c71d54eec8e95cefb583e","body":"We are implementing a change to resolve the AU delay.","status":"identified","deliverNotifications":false,"displayAt":"2026-04-09T20:39:33.787Z","createdAt":"2026-04-09T20:39:33.787Z","updatedAt":"2026-04-09T20:39:33.787Z"},{"id":"5c4d1ee90b06038079e789d25cf49919","body":"NA1 is now back to normal operational expectations. We are working to resolve the issue in AU now.","status":"identified","deliverNotifications":false,"displayAt":"2026-04-09T19:56:36.468Z","createdAt":"2026-04-09T19:56:36.468Z","updatedAt":"2026-04-09T19:56:36.468Z"},{"id":"2ed4b42d30846d4b1dd692870455e189","body":"Changes to user membership groups is significantly delayed. We are making changes to reduce or remove the delay.","status":"identified","deliverNotifications":false,"displayAt":"2026-04-09T19:40:34.982Z","createdAt":"2026-04-09T19:40:34.982Z","updatedAt":"2026-04-09T19:40:34.982Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:12.566995Z","updatedAt":"2026-06-03T02:20:12.566995Z","components":[{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"}],"startedAt":"2026-04-09T19:40:34.982Z","monitoringAt":"2026-04-09T21:01:04.67Z","resolvedAt":"2026-04-09T21:23:41Z"},{"id":"0cb8585ab9b0c509446c835f88b90ddd","incidentId":"58b403e4dd47fd1e45e9514c9d9c9951","title":"Intermittent Errors in UAT (Incident 4682)","status":"resolved","impact":"performance_degradation","events":[{"id":"9766824be611179133ab575a7a6b7450","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced intermittent errors, jobs not completing, and the inability to login to UAT from 2026-04-11 01:32 AM UTC April 11 until 2026-04-11 04:53 AM UTC.","status":"resolved","deliverNotifications":false,"displayAt":"2026-04-11T04:50:10Z","createdAt":"2026-04-11T04:50:10Z","updatedAt":"2026-04-11T04:50:10Z"},{"id":"df1803d0dd3cce610be8997d9fad7615","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-04-11T04:41:27.447Z","createdAt":"2026-04-11T04:41:27.447Z","updatedAt":"2026-04-11T04:41:27.447Z"},{"id":"cff4bfd1e2d89475a9cd84fddf663610","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-04-11T04:19:39.372Z","createdAt":"2026-04-11T04:19:39.372Z","updatedAt":"2026-04-11T04:19:39.372Z"},{"id":"d2b65f64aa30f916cba3d914574dde8a","body":"Customers may experience intermittent errors, jobs not completing, and the inability to login to UAT.","status":"investigating","deliverNotifications":false,"displayAt":"2026-04-11T03:54:28.438Z","createdAt":"2026-04-11T03:54:28.438Z","updatedAt":"2026-04-11T03:54:28.438Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:11.648307Z","updatedAt":"2026-06-03T02:20:11.648307Z","components":[{"id":"048278d879f39cb5044802085c38cd90","name":"UAT NA11","status":"available"}],"startedAt":"2026-04-11T03:54:28.438Z","monitoringAt":null,"resolvedAt":"2026-04-11T04:50:10Z"},{"id":"a5a92dbf01749c15b661f4b312096512","incidentId":"58493e79a3e299054bb3d7a5a1451b06","title":"Login failures and Latency Issues with Sending and Signing Envelopes (Incident 4717)","status":"resolved","impact":"service_disruption","events":[{"id":"f7b025192757cf5b5bf3ce3631aa39d2","body":"The incident has been resolved.  Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced login failures and latency issues with Sending and Signing from 2026-04-17 02:08 PM UTC until 2026-04-17 03:09 PM UTC","status":"resolved","deliverNotifications":false,"displayAt":"2026-04-17T16:18:34Z","createdAt":"2026-04-17T16:18:34Z","updatedAt":"2026-04-17T16:18:34Z"},{"id":"a4cd108da6380f2b668b049c17eb528a","body":"We are continuing to monitor for any further issues.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-04-17T15:57:58.389Z","createdAt":"2026-04-17T15:57:58.389Z","updatedAt":"2026-04-17T15:57:58.389Z"},{"id":"59929fe1a364c07d20ef0e9958abf44b","body":"Internal testing is showing the implemented fix has resolved the impact, we are continuing to monitor to ensure the issue is fully mitigated.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-04-17T15:12:59.031Z","createdAt":"2026-04-17T15:12:59.031Z","updatedAt":"2026-04-17T15:12:59.031Z"},{"id":"e2a3a99b4a1acd9e9d846aa62bb5e093","body":"Our engineering teams have identified the root cause of this issue and are in the process of deploying a fix.","status":"identified","deliverNotifications":false,"displayAt":"2026-04-17T14:53:27.365Z","createdAt":"2026-04-17T14:53:27.365Z","updatedAt":"2026-04-17T14:53:27.365Z"},{"id":"46ac8a8ebc033ee8876bd680bdd92790","body":"We are currently investigating a spike in latency for send and sign services which may affect a subset of customers. We have engaged our engineering teams and are actively triaging this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-04-17T14:47:11.908Z","createdAt":"2026-04-17T14:47:11.908Z","updatedAt":"2026-04-17T14:47:11.908Z"}],"postmortem":{"body":"# RCA for Docusign eSign Canada Service Disruption on April 17, 2026\n\n\u200C\n\n## Impact Summary:\n\neSignature customers in Canada may have experienced latency and failures in sending,\u00A0 signing, and intermittent login errors on April 17, 2026 from 07:08 am PT to 08:10 am PT.\n\n\u200C\n\n## Cause:\n\nA backend configuration change was made to increase the number of storage replication partners to improve performance and redundancy. This led to an increased volume of data-syncing activity, preventing the storage system from processing normal requests.\n\n\u200C\n\n## Resolution:\n\nThe configuration change was rolled back, removing the additional storage replication partners. Normal processing resumed, and the backlog of activity was completed. The additional replication partners will be added in the future more slowly, during slow traffic times, and closely monitored.","createdAt":"2026-04-21T22:09:53.822Z","updatedAt":"2026-04-21T22:10:26.978Z"},"createdAt":"2026-06-03T02:20:11.182983Z","updatedAt":"2026-06-03T02:20:11.182983Z","components":[{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"}],"startedAt":"2026-04-17T14:47:11.908Z","monitoringAt":"2026-04-17T15:57:58.389Z","resolvedAt":"2026-04-17T16:18:34Z"},{"id":"91fee8e7f82c1f3a38975d5487c84aeb","incidentId":"15592e5a7292cb4bb0505afdb8fdd5e0","title":"Some customers are seeing errors previewing and sending envelopes via Docusign App Launcher (Incident 4752)","status":"resolved","impact":"performance_degradation","events":[{"id":"8a0fd3c575dfc4ab672af719ccd2eeeb","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers utilizing the Docusign App Launcher in Salesforce may have seen errors from 2026-04-23 04:40 PM UTC until 2026-04-23 08:35 PM UTC.","status":"resolved","deliverNotifications":false,"displayAt":"2026-04-23T20:41:07Z","createdAt":"2026-04-23T20:41:07Z","updatedAt":"2026-04-23T20:41:07Z"},{"id":"48152ea0089ae14accc328fc377832da","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-04-23T20:27:50.806Z","createdAt":"2026-04-23T20:27:50.806Z","updatedAt":"2026-04-23T20:27:50.806Z"},{"id":"d5663b90fb85274514743c6af0e817b1","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-04-23T20:14:18.57Z","createdAt":"2026-04-23T20:14:18.57Z","updatedAt":"2026-04-23T20:14:18.57Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:10.456597Z","updatedAt":"2026-06-03T02:20:10.456597Z","components":[],"startedAt":"2026-04-23T20:14:18.57Z","monitoringAt":null,"resolvedAt":"2026-04-23T20:41:07Z"},{"id":"07fb16fc8a3abe660d07a041e4491c46","incidentId":"cc924acafc48657343e4f6066bad594d","title":"Customers may experience intermittent latency and errors in Navigator (Incident 4748)","status":"resolved","impact":"performance_degradation","events":[{"id":"0fb4766104a18400be5f6b819940df30","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced intermittent latency and errors in Navigator from 2026-04-23 12:57 PM UTC until 2026-04-23 11:12 PM UTC.","status":"resolved","deliverNotifications":false,"displayAt":"2026-04-23T23:10:21Z","createdAt":"2026-04-23T23:10:21Z","updatedAt":"2026-04-23T23:10:21Z"},{"id":"36449f5d11869b240bd27c7cce8ba5b9","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-04-23T21:21:55.058Z","createdAt":"2026-04-23T21:21:55.058Z","updatedAt":"2026-04-23T21:21:55.058Z"},{"id":"bc3bbaf319574998355e5959a7aba07c","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-04-23T19:37:12.865Z","createdAt":"2026-04-23T19:37:12.865Z","updatedAt":"2026-04-23T19:37:12.865Z"},{"id":"c682a1bd2d4a3136e3dd186bbe26ccd4","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-04-23T18:35:43.259Z","createdAt":"2026-04-23T18:35:43.259Z","updatedAt":"2026-04-23T18:35:43.259Z"},{"id":"48b184bca80952ab7261cd207e16e782","body":"More engineering teams have been engaged to triage this error and investigation is continuing.","status":"investigating","deliverNotifications":false,"displayAt":"2026-04-23T17:40:31.806Z","createdAt":"2026-04-23T17:40:31.806Z","updatedAt":"2026-04-23T17:40:31.806Z"},{"id":"9e4785755e95f5f7ec99b151ed3567ea","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-04-23T16:44:17.901Z","createdAt":"2026-04-23T16:44:17.901Z","updatedAt":"2026-04-23T16:44:17.901Z"},{"id":"4ec26863baaed09c5af7cb4192c97231","body":"We are currently investigating the issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-04-23T15:27:15.418Z","createdAt":"2026-04-23T15:27:15.418Z","updatedAt":"2026-04-23T15:27:15.418Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:08.967436Z","updatedAt":"2026-06-03T02:20:08.967436Z","components":[{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"}],"startedAt":"2026-04-23T15:27:15.418Z","monitoringAt":null,"resolvedAt":"2026-04-23T23:10:21Z"},{"id":"a78fd426ef89f57a5f8aaa2398fc5506","incidentId":"2c6876c93a1dcc66d4d17ffe37462a7f","title":"Some users might experience latency when attempting to convert non-PDF documents (Incident 4750)","status":"resolved","impact":"performance_degradation","events":[{"id":"4bc8018b7ba243afa85ce35afabf52de","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced latency from 2026-04-23 02:53 PM UTC until 2026-04-23 08:09 PM UTC","status":"resolved","deliverNotifications":false,"displayAt":"2026-04-23T23:18:46Z","createdAt":"2026-04-23T23:18:46Z","updatedAt":"2026-04-23T23:18:46Z"},{"id":"5f9b45c2767c8409622011c5bb346e2c","body":"We continue to monitor for stability while we investigate possible secondary factors.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-04-23T22:34:27.794Z","createdAt":"2026-04-23T22:34:27.794Z","updatedAt":"2026-04-23T22:34:27.794Z"},{"id":"af646499a24e50d352848260a2c48f07","body":"We are continuing to monitor for any further issues.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-04-23T21:23:20.245Z","createdAt":"2026-04-23T21:23:20.245Z","updatedAt":"2026-04-23T21:23:20.245Z"},{"id":"283bc225e106ef9ad06b1c2c2925c0b4","body":"We are continuing to monitor for any further issues.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-04-23T20:02:44.601Z","createdAt":"2026-04-23T20:02:44.601Z","updatedAt":"2026-04-23T20:02:44.601Z"},{"id":"dfd6e0b2e42aa2e171e6c73ae52c57da","body":"We continue to monitor the environment to ensure stability.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-04-23T19:18:36.696Z","createdAt":"2026-04-23T19:18:36.696Z","updatedAt":"2026-04-23T19:18:36.696Z"},{"id":"737b941f4e3dc9e639bc158d687cd4b3","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-04-23T17:31:35.863Z","createdAt":"2026-04-23T17:31:35.863Z","updatedAt":"2026-04-23T17:31:35.863Z"},{"id":"fcb98ae797058e7a6d031a098ff6ff0b","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-04-23T17:07:27.683Z","createdAt":"2026-04-23T17:07:27.683Z","updatedAt":"2026-04-23T17:07:27.683Z"},{"id":"11aafa9bae09e74d666aef5f98960120","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-04-23T16:28:11.906Z","createdAt":"2026-04-23T16:28:11.906Z","updatedAt":"2026-04-23T16:28:11.906Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:07.486484Z","updatedAt":"2026-06-03T02:20:07.486484Z","components":[{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"},{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"}],"startedAt":"2026-04-23T16:28:11.906Z","monitoringAt":"2026-04-23T22:34:27.794Z","resolvedAt":"2026-04-23T23:18:46Z"},{"id":"c4ef747031d54115a229f42546186fd6","incidentId":"32b7adfbf5840f09995b7b01c5da4acd","title":"AU Site Outage (Incident 4840)","status":"resolved","impact":"service_disruption","events":[{"id":"e7cdc8a671826963b684668ed0495d6e","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\n\nCustomers may have experienced errors from 2026-05-08 01:45 AM UTC until 03:09 AM UTC","status":"resolved","deliverNotifications":false,"displayAt":"2026-05-08T03:24:44Z","createdAt":"2026-05-08T03:24:44Z","updatedAt":"2026-05-08T03:24:44Z"},{"id":"2c0a2baddb105d114ca049fbd29dadae","body":"We have implemented a mitigation and are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-05-08T03:03:37.121Z","createdAt":"2026-05-08T03:03:37.121Z","updatedAt":"2026-05-08T03:03:37.121Z"},{"id":"2d526d8b948f4dfa9a08fda8656019c9","body":"We are continuing to investigate this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-05-08T02:35:13.148Z","createdAt":"2026-05-08T02:35:13.148Z","updatedAt":"2026-05-08T02:35:13.148Z"},{"id":"0ddc5b86e7fd7a2484207c4a3d3298b5","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-05-08T02:09:36.489Z","createdAt":"2026-05-08T02:09:36.489Z","updatedAt":"2026-05-08T02:09:36.489Z"}],"postmortem":{"body":"# RCA for Docusign eSign Australia Service Disruption on May 8, 2026\n\n# Article Title:\n\nRCA for Docusign eSign Australia Service Disruption on Month 8, 2026\n\n\u200C\n\n# Impact Summary:\n\nCustomers may have observed a service disruption from 01:45 AM UTC until 03:13AM UTC on May 8, 2026. During this time users were unable to log in, send envelopes for signature, or complete signing. \n\n\u200C\n\n# Cause:\n\nAn unscheduled Microsoft Azure event triggered a service disruption. Due to the event, the databases were in an unhealthy state that necessitated manual intervention.\n\n\u200C\n\n# Resolution:\n\nApplication traffic was manually re-routed to restore service. We worked with Microsoft to restore the databases to a healthy state.","createdAt":"2026-05-08T19:57:03.241Z","updatedAt":"2026-05-08T19:57:03.241Z"},"createdAt":"2026-06-03T02:20:05.10229Z","updatedAt":"2026-06-03T02:20:05.10229Z","components":[{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"}],"startedAt":"2026-05-08T02:09:36.489Z","monitoringAt":"2026-05-08T03:03:37.121Z","resolvedAt":"2026-05-08T03:24:44Z"},{"id":"d1d3f27ebd7014ae5c8c20afb8129012","incidentId":"3bdb72aa64ff885aabfa32d51246d76a","title":"Customers may experience issues accessing PowerForms (Incident 4870)","status":"resolved","impact":"performance_degradation","events":[{"id":"52650c129933f3c6b1117b0a00c7fd66","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\nSome customers may have experienced issues accessing PowerForms from 2026-05-12 06:10 PM UTC\u00A0until 2026-05-12 07:59 PM UTC.","status":"resolved","deliverNotifications":false,"displayAt":"2026-05-12T20:03:55Z","createdAt":"2026-05-12T20:03:55Z","updatedAt":"2026-05-12T20:03:55Z"},{"id":"375c961c592803bd6804876eb6a65358","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-05-12T19:41:53.777Z","createdAt":"2026-05-12T19:41:53.777Z","updatedAt":"2026-05-12T19:41:53.777Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:03.501125Z","updatedAt":"2026-06-03T02:20:03.501125Z","components":[{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"},{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"},{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"},{"id":"353f07aba0d0b80d0a9573b9043cc46e","name":"JP1","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"}],"startedAt":"2026-05-12T19:41:53.777Z","monitoringAt":null,"resolvedAt":"2026-05-12T20:03:55Z"},{"id":"7f2d4667e459e225f895d991fdab2579","incidentId":"4efd8c32b42e63e59d3a9a315f7b821a","title":"Users may experience report failures and loading delays in the EU11 and EU21 sites (incident 4896)","status":"resolved","impact":"available","events":[{"id":"b1aeff4a4407685ea82d7d11f0b89799","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\nCustomers may have experienced errors from 2026-05-18 12:00 PM UTC until 2026-05-18 01:45 PM UTC.","status":"resolved","deliverNotifications":false,"displayAt":"2026-05-18T14:30:32.759Z","createdAt":"2026-05-18T14:30:32.759Z","updatedAt":"2026-05-18T14:30:32.759Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:01.3668Z","updatedAt":"2026-06-03T02:20:01.3668Z","components":[{"id":"f68af159eed8c2571ccd7ef7c7e332fe","name":"EU11","status":"available"},{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"}],"startedAt":"2026-05-18T14:30:32.759Z","monitoringAt":null,"resolvedAt":"2026-05-18T14:30:32.759Z"},{"id":"1b63594089ee0812cbc34895b3cae34a","incidentId":"694b363f91e113b95d06610921f8394a","title":"Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)","status":"resolved","impact":"performance_degradation","events":[{"id":"8892a79fa36b4b361c55543e88886a5c","body":"The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nSome customers may experience latencies sending and signing in NA1 and NA3 from 2026-05-18 05:29 PM UTC until 2026-05-18 06:10 PM UTC.","status":"resolved","deliverNotifications":false,"displayAt":"2026-05-18T18:20:37Z","createdAt":"2026-05-18T18:20:37Z","updatedAt":"2026-05-18T18:20:37Z"},{"id":"afccb62f5c58e8e46e4cfaf89fba7718","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-05-18T17:55:33.089Z","createdAt":"2026-05-18T17:55:33.089Z","updatedAt":"2026-05-18T17:55:33.089Z"}],"postmortem":null,"createdAt":"2026-06-03T02:20:00.83493Z","updatedAt":"2026-06-03T02:20:00.83493Z","components":[{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"}],"startedAt":"2026-05-18T17:55:33.089Z","monitoringAt":null,"resolvedAt":"2026-05-18T18:20:37Z"},{"id":"b03153ca8d42c4bfefcdb60fc93010d4","incidentId":"b1750040493d4c92b9284c14f2432890","title":"Customers dependent on deprecated TLS ciphers will experience interruption (Incident-5003)","status":"resolved","impact":"performance_degradation","events":[{"id":"8ac2c96985912932ac2955ede9c389a1","body":"The incident has been resolved.  Incident duration and timelines are subject to revision pending the results of any related investigation.  Some customers dependent on deprecated TLS ciphers may have experienced interruptions from 2026-06-02 10:49 PM UTC until 2026-06-03 12:49 AM UTC.","status":"resolved","deliverNotifications":false,"displayAt":"2026-06-03T00:55:25Z","createdAt":"2026-06-03T00:55:25Z","updatedAt":"2026-06-03T00:55:25Z"},{"id":"3c1e4e29e7c025f8c138430f04038d8f","body":"A fix has been implemented and we are monitoring the results.","status":"monitoring","deliverNotifications":false,"displayAt":"2026-06-02T23:56:21.005Z","createdAt":"2026-06-02T23:56:21.005Z","updatedAt":"2026-06-02T23:56:21.005Z"},{"id":"7f28657117ad9136e29c7d587274f65f","body":"The issue has been identified and a fix is being implemented.","status":"identified","deliverNotifications":false,"displayAt":"2026-06-02T23:50:01.944Z","createdAt":"2026-06-02T23:50:01.944Z","updatedAt":"2026-06-02T23:50:01.944Z"},{"id":"74d0cadda2b7c658c821d2ce4da6854a","body":"We are currently investigating this issue.","status":"investigating","deliverNotifications":false,"displayAt":"2026-06-02T23:32:21.779Z","createdAt":"2026-06-02T23:32:21.779Z","updatedAt":"2026-06-02T23:32:21.779Z"}],"postmortem":null,"createdAt":"2026-06-03T02:19:58.298606Z","updatedAt":"2026-06-03T02:19:58.298606Z","components":[{"id":"f68af159eed8c2571ccd7ef7c7e332fe","name":"EU11","status":"available"},{"id":"4025acee7f9710a23290911cb023d571","name":"AU","status":"available"},{"id":"08b7eaa65d7ba27db5a30b064749b0d4","name":"EU21","status":"available"},{"id":"f3b476d2f71a61463ea862a3463d5ae8","name":"CA","status":"available"},{"id":"c593a04e92f5b48dc7033d0553201983","name":"EU","status":"available"},{"id":"b4a1622a6f11e6efbd0cd1553df8c58d","name":"NA11","status":"available"},{"id":"414fc11cb8695a1901dcbba793e96be3","name":"NA21","status":"available"},{"id":"451aee79c0a7cdf6a294aa19547df818","name":"NA1","status":"available"},{"id":"cba28e4c0700328a0bd7dbcf2c40cb26","name":"NA2","status":"available"},{"id":"320a6d6a20274af2d069a435f0e171af","name":"NA3","status":"available"},{"id":"7f80078ed3cdd3264d8070916c92a821","name":"NA4","status":"available"},{"id":"b0f77384044fc278b4a2a059875caf41","name":"US11","status":"available"},{"id":"ea9189ec6339902f8c532c28a903d5c3","name":"US12","status":"available"},{"id":"cc5d3cf29528defaa4428b2ec89a3520","name":"US13","status":"available"}],"startedAt":"2026-06-02T23:32:21.779Z","monitoringAt":"2026-06-02T23:56:21.005Z","resolvedAt":"2026-06-03T00:55:25Z"}]}